This position is located in the Preservation Services Unit, National Audio-Visual Conservation Center, Motion Picture, Broadcasting and Recorded Sound, Library Services at the Packard Campus in Culpeper, Virginia.Learn more about this agency
This position is located in the Preservation Services Section (PSS), Motion Picture, Broadcasting and Recorded Sound (MBRS) Division, Library Services (LS), Library Collection and Services Group (LCSG) at the Library of Congress (LOC at the Packard Campus in Culpeper, Virginia. The Public Services Assistant position reports directly to the Operations Manager.
The incumbent handles requests for the duplication and sale of items in the audiovisual collections of the Library of Congress. Typical tasks include working with the reference staff to provide cost estimates to our clients and monitoring the progress of orders for film, television, radio broadcasts, recorded sound and other materials.
With instructions from the Reference Librarians, searches the MBRS databases for appropriate audiovisual collection materials used for the duplication process. Provides information and guidance to users who are inquiring about videotapes, films, or sound recordings, which may be copied. Determines the best procedure for duplication of audiovisual materials and creates costs estimates for our patrons. Electronically enters and coordinates patron orders. Maintains a good working knowledge of computer operations and of designated computer software packages for order creation, database management, and statistical compilations.
Provides advice and counseling to customers regarding a variety of technical specifications and options available for their duplication requests. Helps customers formally outline their situation and state the reasons for their inquiry. Determines a course of action, performs research, and makes written or oral contacts with internal and external experts. Determines duplication costs, providing research information and guidance to patrons who are inquiring about a wide range of analog and
digital format material preserved by the Library's MBRS Division, and donor and other potential intellectual property restrictions. Provides customer service and outlines options available to clients.
Provides technical advice to customers regarding the variety of file types offered for duplication and explains technical issues related to the transfer of very old collection items in various degrees of deterioration. Is responsible for the online delivery of files to customers when the size of the files does not require a hard drive. Establishes and maintains files and records and follows established procedures for disposition of records and files. Alerts supervisor to problems affecting the timely gathering or dissemination of accurate, pertinent information.
Responds to a variety of diverse and unusual customer inquiries from public and internal clients.
Interprets guidelines, adapts procedures, and determines approaches for resolving a range of procedural payment processing problems, such as suggesting specific changes to payment handling procedures and/or developing control mechanisms for the overall receipt and disbursement process. Verifies that payment has been made via Pay.gov before initiating the duplication process and order fulfillment.
Prior to completing the payment transactions, examines whether the appropriate authority has certified the copyright release documents. Examines whether signatures are authentic.
Prepares monthly statements of accounts and daily collection schedules with supporting documentation. Adjusts discrepancies, reconciles problems in balances, and develops control records to verify the accuracy of overall payment processing funds. Maintains and tracks the MBRS Division's stock inventory of hard drives that customers purchase when they order digital file duplication.
The position description number for this position is 394163.
The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.
The incumbent of this position will work a flextime work schedule.
This is a non-supervisory, bargaining unit position.
Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.
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This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/564809500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.