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    This is a bargaining unit position.
    This is not a (drug) testing designated position (TDP).

    This position is located in the Office of Capital Access in one of the following: Citrus Heights, CA; Fresno, CA; Herndon, VA; Little Rock, AR or Hazard, KY. The incumbent serves as a Loan Servicing Assistant (LSA) in a center, and performs servicing, liquidation, purchasing and post-servicing (PSA) support functions in support of Loan Specialists (LS) in the Center.

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    This position is being filled in response to the Coronavirus Aid, Relief, and Economic Security Act.

    As a Loan Servicing Assistant your duties include but are not limited to:
    Comparing present financial statements of the SBA and bank-serviced loans which are, or are considered, potential problems with previous statements to identify discrepancies and trends in financial data and compliance with loan terms and conditions;
    Bringing to the attention of the supervisor and/or loan specialist any adverse change in financial condition or any serious violation of loan agreement and sending standard notification to borrower or bank on any serious violations noted as directed;
    Contacting banks/borrowers on delinquent loans to ascertain factual sources of problems, making recommendations to approving staff on straightforward and commonly occurring circumstances and initiating remedial action as directed;
    Responding to oral and written requests from banks, borrowers and other financial institutions;
    Calling lenders who have reporting discrepancies concerning the delinquency of their SBA loan portfolio showing in liquidation;
    Making inquiries through commonly used information sources (post office, public utilities companies, other governmental agencies, etc.) and search locator references such as the internet and cross-indexes to locate borrowers who may be evasive or cannot be found at the address of record;
    Contacting borrowers by telephone to arrange appointments or reminding them of payment requirements in lieu of visits, if feasible;
    Writing reports for each contact, describing results, listing amounts collected and furnishing information obtained about borrower's financial status for use by a loan;
    Recommending on transferring case files into liquidation and, as necessary, initiating correspondence to Certified Development Companies and/or other SBA offices to transfer case files as necessary.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/564197700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.