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Duties

Summary

This is a bargaining unit position.
This is not a (drug) testing designated position (TDP).

This position is located in the Office of Capital Access in one of the following: Citrus Heights, CA; Fresno, CA; Herndon, VA; Little Rock, AR or Hazard, KY. The incumbent serves as a Loan Servicing Assistant (LSA) in a center, and performs servicing, liquidation, purchasing and post-servicing (PSA) support functions in support of Loan Specialists (LS) in the Center.
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Responsibilities

This position is being filled in response to the Coronavirus Aid, Relief, and Economic Security Act.

As a Loan Servicing Assistant your duties include but are not limited to:
Comparing present financial statements of the SBA and bank-serviced loans which are, or are considered, potential problems with previous statements to identify discrepancies and trends in financial data and compliance with loan terms and conditions;
Bringing to the attention of the supervisor and/or loan specialist any adverse change in financial condition or any serious violation of loan agreement and sending standard notification to borrower or bank on any serious violations noted as directed;
Contacting banks/borrowers on delinquent loans to ascertain factual sources of problems, making recommendations to approving staff on straightforward and commonly occurring circumstances and initiating remedial action as directed;
Responding to oral and written requests from banks, borrowers and other financial institutions;
Calling lenders who have reporting discrepancies concerning the delinquency of their SBA loan portfolio showing in liquidation;
Making inquiries through commonly used information sources (post office, public utilities companies, other governmental agencies, etc.) and search locator references such as the internet and cross-indexes to locate borrowers who may be evasive or cannot be found at the address of record;
Contacting borrowers by telephone to arrange appointments or reminding them of payment requirements in lieu of visits, if feasible;
Writing reports for each contact, describing results, listing amounts collected and furnishing information obtained about borrower's financial status for use by a loan;
Recommending on transferring case files into liquidation and, as necessary, initiating correspondence to Certified Development Companies and/or other SBA offices to transfer case files as necessary.

Travel Required

Not required

Supervisory status

No

Promotion Potential

7
Job family (Series)

1101 General Business And Industry
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Requirements

Conditions of Employment
- You must be a U.S. Citizen
- You must successfully complete a background investigation.
Qualifications

GS-7: One year of specialized experience, equivalent to the GS-6 grade level in the Federal service, obtained in either the private or public sector performing a variety of servicing, collection and liquidation administrative duties applicable to loans such as preparing correspondence, data entry, filing and researching and retrieving loan information to include initiating and recommending liquidation actions.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site:

General Business and Industry Series; GS-1101

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

All qualification requirements must be met by 11:59 pm (Eastern Time) on 05/22/2020.

Education

Education may not be substituted for experience for this position.

Additional information

SUITABILITY, CLEARANCE & REQUIREMENTS: A background investigation may be required for all new hires. Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination.

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information visit www.sss.gov.

Telework may be available. For information on Telework visit: http://www.telework.gov/

If you work or are expected to work at least 90 consecutive days and 130 hours per month, you will become eligible for health insurance benefits only.

Additional vacancies may be filled from this vacancy announcement if additional vacancies occur within 180 days of the date the certificates were issued.

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How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.

Applicants meeting basic eligibility requirements will be further evaluated based on the information provided in the Occupational Questionnaire. To preview this questionnaire, click on the following link: https://apply.usastaffing.gov/ViewQuestionnaire/10782990. You will be rated based on your responses to the occupational questionnaire. The occupational questions relate to the following Competencies required to do the work of this position:
- Federal Funds Processing
- Oral Communication
- Organizational Awareness
- Writing
Your application will be evaluated under the Category Rating method based on your responses to the assessment questions. You will receive a score based on the responses to the assessment questions. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. If you meet basic requirements for the position, your application will be evaluated and placed into one of three categories:

1. Best-Qualified: highly proficient with an overall comprehensive level of knowledge, skills and abilities related to the job based on a complete review of experience, education, and training as described in an applicant's responses to the assessment questions and resume.
2. Well-Qualified: competent in the position with an overall accomplished level of knowledge, skills, and abilities related to the job based on a complete review of experience, training, and education as applicable, as described in an applicant's responses to the assessment questions and resume.
3. Qualified: an overall basic level of knowledge, skills, and abilities related to the job based on a complete review of experience, education, and training, as described in an applicant's responses to the assessment questions and resume.

Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.
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Background checks and security clearance

Security clearance

Other

Drug test required

No

Position sensitivity and risk

Non-sensitive (NS)/Low Risk

Trust determination process

Suitability/Fitness
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Required Documents
Failure to submit any of the required documents by the closing date/time of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJobs does NOT ensure inclusion with your application to our system. You must verify that the documents are in the system with your application prior to final submission.

1. Your Resume - must contain the following information:
- Name, address, telephone number, email address;
- Supervisor's contact information, if available (indicate if you would prefer to be notified before your supervisor is contacted);
- Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
- If qualifying based on related unpaid (e.g. volunteer service) experience, you must provide hours worked per week and beginning/ending dates (mm/dd/yyyy to mm/dd/yyyy);
- If other than full time you must provide hours worked per week.
- An integral part of our selection process includes the completion of reference checks. Please provide the names and telephone numbers of three professional references (e.g., current and/or former supervisors, college or university professors, managers or coordinators of volunteer activities, etc.) who know your qualifications relative to this position and who we can contact to verify your credentials. Do not list personal friends or relatives.
- PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s). Your resume must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates (mm/dd/yyyy - mm/dd/yyyy) of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
- Should you submit multiple resumes, only the latest uploaded resume will be reviewed.
2. A complete Occupational Questionnaire
3. In addition to the online application (resume and responses to the occupational questionnaire), you are required to submit the following forms, if applicable. It is the responsibility of the applicant to ensure all documents are legible:
- If you are using education as a substitution for experience (the announcement will state whether this is allowed), or if there is an educational requirement for this position, you must submit a copy of your transcripts (unofficial or official) that clearly describes your qualifying education. If selected, official transcripts will be required;
- If you are claiming Veteran status, you must submit a copy of all required documents to support your claim (including a DD-214 showing character of service)--see VetGuide;
- Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD-214 (showing the character of service) or other proof of service to receive consideration for veterans' preference. For more information on Veterans' Preference, please visit FedsHireVets.gov.
If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
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Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
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How to Apply

Please follow all instructions carefully. Errors or omissions will affect your rating. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience your rating may be adjusted to more accurately reflect your abilities.

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
1. To begin the application process, click the Apply Online button.
2. Answer the questions presented in the application and attach all necessary supporting documentation.
3. Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.

To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

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Agency contact information

Cara Scott

Phone

(303) 844-7800

Email

cara.scott@sba.gov

Address

Herndon National Guaranty Purchase Center
1145 Herndon Parkway
Herndon, VA 20170
US

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Next steps

Once your responses to the occupational questionnaire are received by our system, you will be sent an acknowledgement email stating that your submission was successful. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted. During the evaluation and interview process you may be asked to provide written responses to questions or writing samples. You may track the status of the application process through USAJOBS and you will be notified of the outcome.

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Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
- Equal Employment Opportunity (EEO) for federal employees & job applicants
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Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.
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Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/564197700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Loan Servicing Assistant

Office of Capital Access

Overview

Open & closing dates

Service

Pay scale & grade

Salary

Appointment type

Work schedule

Locations

Relocation expenses reimbursed

Telework eligible

Duties

Summary

Responsibilities

Travel Required

Supervisory status

Promotion Potential

Job family (Series)