This position was previously advertised under announcement number EXC-20-054-CSC-10752837. If you previously applied under EXC-20-054-CSC-10752837, you DO NOT need to reapply under this announcement in order to receive consideration for the position.
THIS ANNOUNCEMENT IS FOR THE CURRENT COVID-19 PANDEMIC AND THE 2020 HURRICANE SEASON. YOU MAY NEED TO REAPPLY NEXT YEAR IF INTERESTED IN WORKING FOR ODA DURING THE 2021 HURRICANE SEASON.
Summary
This position was previously advertised under announcement number EXC-20-054-CSC-10752837. If you previously applied under EXC-20-054-CSC-10752837, you DO NOT need to reapply under this announcement in order to receive consideration for the position.
THIS ANNOUNCEMENT IS FOR THE CURRENT COVID-19 PANDEMIC AND THE 2020 HURRICANE SEASON. YOU MAY NEED TO REAPPLY NEXT YEAR IF INTERESTED IN WORKING FOR ODA DURING THE 2021 HURRICANE SEASON.
Additional locality pay may be added to the above salary based on the employee's residence or work location.
Pay scale & grade
GS 7 - 9
Location
Many vacancies in the following location:
Location Negotiable After Selection, United States
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Occasional travel - On occasion, especially during times of substantial disaster activity, you may be required to work overtime and/or travel with little or no advance notice.
Relocation expenses reimbursed
No
Appointment type
Temporary - (Appointments will normally range from 30 days to 180 days, but may be extended depending on the level of disaster activity.)
United States Citizens (Applications will be reviewed and selections made on a continuous basis, depending on the staffing need and level of disaster activity, until the closing date.)
As a Disaster Recovery Specialist at the GS-1101-7 or 9 level, some of your typical work assignments may include:
Responding to a variety of customer inquiries, ranging from routine to complex, and providing detailed information to the public regarding federally declared disaster and SBA's disaster loan program.
Preparing written responses to email inquiries received through SBA's disaster customer service mailbox.
Assisting lower graded or new employees with responding to customer service inquiries received by telephone or email.
Assisting borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement process.
Accepting borrower payments using online payment processing tools.
Using a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and letters.
Hours of work vary to support Customer Service Center hours of operation, which is generally open from 8:00am until 9:00pm EST, with potentially later hours during substantial disaster activity. Therefore, employees may be assigned shift work and shifts may change with little or no advanced notice.
IMPORTANT NOTES:
This position was previously advertised under announcement number EXC-20-054-CSC-10752837. If you previously applied under EXC-20-054-CSC-10752837, you DO NOT need to reapply under this announcement in order to receive consideration for the position.
Additional locality pay may be added to the above salary based on the employee's residence or work location.
By applying for this position with SBA's Office of Disaster Assistance, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.
You must be able to obtain and maintain a Government travel credit card.
Favorable background investigation and credit check are required.
Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten to fourteen hours a day).
Credit Score must be at least 500.
Qualifications
Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below. You must meet all qualification requirements by the closing date of this announcement.
You may qualify based on experience, education or a combination of both.
Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for ALL periods of employment or that experience will not be credited towards meeting the specialized experience requirement.
GS-07: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-05 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
Communicating effectively both orally and in writing with various internal and/or external customers to accomplish program objectives and goals.
GS-09: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
Communicating effectively both orally and in writing with various internal and/or external customers to accomplish program objectives and goals; AND
Researching and responding to customer inquiries using analytical abilities and problem solving skills.
IN ADDITION TO THE SPECIALIZED EXPERIENCE STATED ABOVE FOR EACH GRADE LEVEL, APPLICANTS MUST SHOW PROFICIENCY WITH MICROSOFT OFFICE PROGRAMS, INCLUDING WORD. (YOU MUST INDICATE PROFICIENCY WITH MICROSOFT OFFICE WORD IN RESUME IN ORDER TO RECEIVE CONSIDERATION FOR THIS VACANCY.)
OR
Education
If qualifying based on education, you must submit transcripts by the closing date of this announcement or you will not be found eligible.
GS-07: Must have completed at least one year of graduate level education from an accredited college or university in a field of study directly related to this position.
GS-09: Must have a master's or equivalent graduate degree in a related field or 2 full years of related progressively higher level graduate education leading to such a degree.
OR
A combination of experience and education as indicated above.
Additional information
If you work or are expected to work at least 90 consecutive days and 130 hours per month, you will become eligible for health insurance benefits only.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applications will be reviewed for qualifications. You will be contacted directly if selected.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
Toapply for this position, you must provide a complete Application Package which includes:
1. Your Resume showing average hours worked per week, dates of employment and duties performed.
2. Completed Questionnaire
College Transcript(s), if qualifying based on education.
Unofficial transcripts may be submitted during the application process; however, official transcripts will be required if selected.
Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 or other DD-214 copy showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 09/30/2020 to receive consideration.
To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
You will receive an email notification when your application has been received for the announcement.
To verify the status of your application, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application.
Your uploaded documents may take several hours to clear the virus scan process.
Required Documents
Toapply for this position, you must provide a complete Application Package which includes:
1. Your Resume showing average hours worked per week, dates of employment and duties performed.
2. Completed Questionnaire
College Transcript(s), if qualifying based on education.
Unofficial transcripts may be submitted during the application process; however, official transcripts will be required if selected.
Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 or other DD-214 copy showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 09/30/2020 to receive consideration.
To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
You will receive an email notification when your application has been received for the announcement.
To verify the status of your application, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application.
Your uploaded documents may take several hours to clear the virus scan process.
