This position is in the FMCS Division of Agency Initiatives, reporting directly to the Director of FMCS.
As the Executive Ombudsman you will provide technical leadership and direction for the FMCS internal ombuds program that will promote the FMCS high standards of excellence, reinforce a culture of ethics, integrity, and professional responsibility. You will also promote the use of ombuds services to FMCS stakeholders and provide ombuds services to other federal agencies.
Summary
This position is in the FMCS Division of Agency Initiatives, reporting directly to the Director of FMCS.
As the Executive Ombudsman you will provide technical leadership and direction for the FMCS internal ombuds program that will promote the FMCS high standards of excellence, reinforce a culture of ethics, integrity, and professional responsibility. You will also promote the use of ombuds services to FMCS stakeholders and provide ombuds services to other federal agencies.
This position is open to current Displaced Federal employees requesting special priority selection consideration under the Career Transition Assistance Plan (CTAP) and the Interagency Career Transition Assistance Program (ICTAP); and VEOA eligibles, veterans who are preference eligibles or who have been separated under honorable conditions after 3 years or more of continuous active service.
Establishes the necessary programmatic framework, policies, procedures, and guidelines to ensure that the office provides a confidential, neutral, independent, and informal resource for preventing, addressing, and facilitating resolution of workplace conflict;
Serves as an expert advisor to the Director of FMCS regarding the ongoing development and implementation of the ombuds service;
Works with FMCS senior leadership and other key stakeholders to set direction and establish policy in carrying out the internal ombuds program and promoting ombuds services to FMCS stakeholders;
Provides a discreet and confidential environment to receive complaints, exchange thoughts, answer questions, and address workplace issues, problems, concerns, and conflicts;
Provides options to avoid and resolve workplace conflicts and issues informally by ensuring that parties are knowledgeable and understand the full range of available resources;
Exercises discretion when accepting or declining to handle complaints or questions;
Serves as a confidential, neutral, independent source for all agency employees including managers and leadership as well as staff;
Serves as an advocate for fair processes, though not as an advocate for the staff, management, or leadership;
Provides mechanisms that facilitate early problem resolutions to avoid and/or minimize the escalation of conflict;
Reviews, analyzes and assesses all sides of an issue in an informed, unbiased fashion;
Reviews, analyzes, evaluates and discusses issues to understand the context and perspectives of all involved parties; and examines options for resolution;
Participates in organizational learning and development by facilitating and coordinating information and communication that promotes and examines issues, people and processes that identify and encourage the resolution of problems;
Draws inferences, outlines options, and makes recommendations having widespread implications throughout FMCS and other stakeholders receiving FMCS ombuds services;
Prepares quarterly, annual, and ad hoc reports on issues and trends for the FMCS Director, and other Agency heads who have contracted for ombuds services.
All qualifications and time-in-grade requirements must be met by the closing date of the announcement. Federal applicants must submit an SF-50 to show status and time-in-grade.
Males ages 18 through 25 must be registered with the Selective Service.
A one year probationary period may be required.
Position is not in the Bargaining Unit.
Recruitment incentives are not authorized.
Student loan repayment incentive is not authorized.
U. S. Citizenship is required.
Qualifications
THESE QUALIFICATION REQUIREMENTS MUST BE MET BY THE CLOSING DATE: 03/12/2020
Do not cut and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
To qualify for this position at the GS-15 level, your resume must clearly demonstrate that you have one full year of specialized experience comparable in difficulty and responsibility to at least the GS-14 level in the Federal service performing the following tasks on a regular and recurring basis:
1. Provides guidance and advice to senior leadership regarding complex and sensitive workplace issues and promotes a fair and open atmosphere for resolution;
2. Develops and analyzes aggregate metrics on workplace issues and trends, and prepares reports for senior leadership and other agency heads;
3. Establishes policy in carrying out the internal ombuds program and promoting ombuds services to FMCS stakeholders; and
4. Recommends ways to use organizational resources to modify issues that generate and contribute to problems, having major implications on the agency and other stakeholders receiving ombuds services.
Experience refers to paid and unpaid experience, including volunteer work done through National Service Programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited. Current status candidates must meet Time-in-Grade (TIG) by the closing date of this announcement. To allow us to verify that you meet TIG requirements, provide any of the following SF-50s:
Competitive or Career-ladder promotion to your highest grade (this does not include 120 day temporary promotions)
With-In-Grade (WGI) increase at your highest grade (this does not include quality step increases (QSIs)
Competitive career/career-conditional appointment to your highest grade.
SF-50 at your highest grade held, that is at least one year older than the announcement closing date of 03/12/2020.
Education
This position does not have a positive education requirement.
Additional information
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
FMCS is an equal opportunity employer. Selection for this position will be based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status or other differences. Click here for information on "Federal hiring for individuals with disabilities".
Security and Background Requirements: If not previously completed, a background security investigation will be required for all appointees. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. False representation may be grounds for non-consideration, non-selection and/or appropriate disciplinary action.
E-Verify: FMCS participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their social security numbers.
Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
Creditable Service: A newly appointed or reappointed employee may receive service credit for annual leave for prior work experience directly related to the duties of the position being filled. The use of this service credit is at the discretion of the selecting official and must be finalized prior to selectee's entrance on duty. For more information, please click here.
If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 (Member 4 Copy), or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. Click here for more information on veterans' preference. Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP): Click here
FMCS supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Telework eligibility may be discussed during the interview process.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, a review of resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Conflict Management: Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact.
Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the FMCS Office of Human Resources at (202) 606-5460 or by email: FMCSRecruit@fmcs.gov. You must contact the Reasonable Accommodations Program prior to the closing date of this announcement to receive assistance. The decision on granting reasonable accommodation will be made on a case-by-case basis. Hours of operation: Monday through Friday 7:30AM to 4:00PM EST (except Federal holidays).Submission of a resume alone is not a complete application. To apply for this position, you must provide a complete online Application Package that includes:
A current Resume - For resume writing guidance, please visit USAJOBS Resources Center or view their video tutorial. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that include beginning and ending dates (month/year) for paid and non-paid work experience, including the average number of hours worked per week for each job title listed. You must also ensure that the duties performed are clearly matched to each period of employment. If we cannot determine that you have performed qualifying duties for at least one year, then you may be rated ineligible.
A complete Assessment Questionnaire
Other supporting documents to be submitted with application:
Veterans' Preference Documentation, if applicable, a DD-214 Member 4 copy, which shows type of discharge. If still active, provide an official Statement of Service. Any other documentation such as VA letter documenting disability, SF-15, and any other required supporting documentation based your veterans' preference claim.
SF-50: Federal applicants must submit an SF-50 (Notification of Personnel Action) that shows status and time-in-grade, and its full performance level. If you are an FMCS employee you may obtain a copy of your SF-50 from eOPF. If you have separated from Federal Government employment, you may obtain a copy of your SF-50 via: National Personnel Records Center, Annex, 1411 Boulder Boulevard, Valmeyer, IL, 62295; FAX (618) 935-3014; Email CPR; or visit the National Archives Website.
Performance Appraisals: Only ICTAP/CTAP eligible applicants need to submit their latest performance appraisal.
ICTAP/CTAP documentation - In order to receive special selection priority, ICTAP and CTAP eligibles must meet all eligibility and qualification requirements, be assessed and laced in the "Well Qualified" category, and submit appropriate documentary evidence, e.g., Reduction-In-Force (RIF) Notice, Certification of Expected Separation, SF-50 documenting separation by RIF, or a letter from OPM or your agency documenting your priority consideration.;
Peace Corps volunteers must submit a copy of your "Description of Service (DOS)" in lieu of the SF-50. If you do not have one you should email the Peace Corps Office of Volunteer and PSC Financial Services at certify@peacecorps.gov.
If you are currently serving in a pay banded position, please include a copy of your pay band chart with your application.
College transcripts (if the position has a positive education requirement, or you are qualifying on the basis of education).
For Résumé and Application Tips visit the USAJOBS Resource Center. The complete Application Package must be submitted by 11:59 PM (EST) on 03/12/2020.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 03/12/2020 to receive consideration.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Applicants please note: To assist us with an expeditious application review process, please do not submit any of the documentation listed below unless specifically requested in the announcement. The following documents are not required and do not need to be submitted with your resume:
Diplomas of any type (When education documents are required, you must submit unofficial transcripts)
Letters of Recommendation, Reference, or Congratulations, etc.
General training documents or certificates of completed training (Except Contract Specialist positions when requested in the announcement)
Any documents with a picture of the applicant (Except medical or nursing licenses when requested in the announcement)
Awards documentation including SF-50s for Awards
Performance Appraisals (Only ICTAP/CTAP eligible applicants need to submit their latest performance appraisal)
FMCS Office of Division of Agency Initiatives
FMCS
250 E Street, SW
Washington, DC 20427
US
Next steps
Once your online questionnaire is received you will be sent an acknowledgement email that your submission was successful. We will update your status after each key stage in the application process has been completed. You may also check the status of your application through your USAJobs profile. check the status
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the FMCS Office of Human Resources at (202) 606-5460 or by email: FMCSRecruit@fmcs.gov. You must contact the Reasonable Accommodations Program prior to the closing date of this announcement to receive assistance. The decision on granting reasonable accommodation will be made on a case-by-case basis. Hours of operation: Monday through Friday 7:30AM to 4:00PM EST (except Federal holidays).Submission of a resume alone is not a complete application. To apply for this position, you must provide a complete online Application Package that includes:
A current Resume - For resume writing guidance, please visit USAJOBS Resources Center or view their video tutorial. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that include beginning and ending dates (month/year) for paid and non-paid work experience, including the average number of hours worked per week for each job title listed. You must also ensure that the duties performed are clearly matched to each period of employment. If we cannot determine that you have performed qualifying duties for at least one year, then you may be rated ineligible.
A complete Assessment Questionnaire
Other supporting documents to be submitted with application:
Veterans' Preference Documentation, if applicable, a DD-214 Member 4 copy, which shows type of discharge. If still active, provide an official Statement of Service. Any other documentation such as VA letter documenting disability, SF-15, and any other required supporting documentation based your veterans' preference claim.
SF-50: Federal applicants must submit an SF-50 (Notification of Personnel Action) that shows status and time-in-grade, and its full performance level. If you are an FMCS employee you may obtain a copy of your SF-50 from eOPF. If you have separated from Federal Government employment, you may obtain a copy of your SF-50 via: National Personnel Records Center, Annex, 1411 Boulder Boulevard, Valmeyer, IL, 62295; FAX (618) 935-3014; Email CPR; or visit the National Archives Website.
Performance Appraisals: Only ICTAP/CTAP eligible applicants need to submit their latest performance appraisal.
ICTAP/CTAP documentation - In order to receive special selection priority, ICTAP and CTAP eligibles must meet all eligibility and qualification requirements, be assessed and laced in the "Well Qualified" category, and submit appropriate documentary evidence, e.g., Reduction-In-Force (RIF) Notice, Certification of Expected Separation, SF-50 documenting separation by RIF, or a letter from OPM or your agency documenting your priority consideration.;
Peace Corps volunteers must submit a copy of your "Description of Service (DOS)" in lieu of the SF-50. If you do not have one you should email the Peace Corps Office of Volunteer and PSC Financial Services at certify@peacecorps.gov.
If you are currently serving in a pay banded position, please include a copy of your pay band chart with your application.
College transcripts (if the position has a positive education requirement, or you are qualifying on the basis of education).
For Résumé and Application Tips visit the USAJOBS Resource Center. The complete Application Package must be submitted by 11:59 PM (EST) on 03/12/2020.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 03/12/2020 to receive consideration.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Applicants please note: To assist us with an expeditious application review process, please do not submit any of the documentation listed below unless specifically requested in the announcement. The following documents are not required and do not need to be submitted with your resume:
Diplomas of any type (When education documents are required, you must submit unofficial transcripts)
Letters of Recommendation, Reference, or Congratulations, etc.
General training documents or certificates of completed training (Except Contract Specialist positions when requested in the announcement)
Any documents with a picture of the applicant (Except medical or nursing licenses when requested in the announcement)
Awards documentation including SF-50s for Awards
Performance Appraisals (Only ICTAP/CTAP eligible applicants need to submit their latest performance appraisal)
FMCS Office of Division of Agency Initiatives
FMCS
250 E Street, SW
Washington, DC 20427
US
Next steps
Once your online questionnaire is received you will be sent an acknowledgement email that your submission was successful. We will update your status after each key stage in the application process has been completed. You may also check the status of your application through your USAJobs profile. check the status
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
