The incumbent has primary responsibility to implement customer service programs that assist our customers in maintaining familiarity with Western and in meeting the requirements of the Energy Policy Act. This includes associated duties to provide assistance in developing, coordinating and administering contractual arrangements to carry out power marketing policy. Actively participates and coordinates with customers, Regional staff and other non-Western entities in the above major functions.
Summary
The incumbent has primary responsibility to implement customer service programs that assist our customers in maintaining familiarity with Western and in meeting the requirements of the Energy Policy Act. This includes associated duties to provide assistance in developing, coordinating and administering contractual arrangements to carry out power marketing policy. Actively participates and coordinates with customers, Regional staff and other non-Western entities in the above major functions.
Represents Western in various meetings with customers, customer groups and other stakeholders.
Makes presentations at such meetings and conferences and prepares reports of meeting and customer interaction.
Coordinates information exchange between Western and the customer on planned electric power systems changes or upgrades.
Assists in the development/implementation of the current Energy Services Program and interface of the program with the customers.
Assists in the development, review, and negotiation of complex power marketing contacts.
Provides support on technical issues that arise relating to operations and maintenance contacts.
Analyzes historical correspondence, contract documents, statistical data or proposals and prepares and provides reports which include options and recommendations to advise managers on policy changes and implementation.
This employer participates in the e-Verify program.
See "Other Information" section regarding Selective Service requirements
N/A
Qualifications
You must meet all the qualification and eligibility requirements for the position by the closing date of the announcement.
SPECIALIZED EXPERIENCE REQUIREMENTS
A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level in the Federal service. Specialized experience for this position is defined as: Specialized experience requirements: Specialized experience must be equal to the next lower grade level in the Federal Government. At the GS-11 level: Experience working in an electric utility environment with job responsibilities that involve interfacing with customers on technical, organizational, and policy matters in delivering electrical power and associated services to electric customers. At the GS-12: Experience working in an electric utility environment with job responsibilities that involve interfacing with customers on technical, organizational, and policy matters in delivering electrical power and associated services to electric customers; and knowledge of the evaluation and review of integrated resource plans and energy efficiency programs.
Your application and resume should demonstrate that you possess the following knowledge, skills and abilities (KSAs). Do not provide a separate narrative written statement. Rather, you must describe in your application how your past work experience demonstrates that you possess the KSAs identified below. Cite specific examples of employment or experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position. DO NOT write "see resume" in your application!
Knowledge of the electric power industry and applicable Federal and state laws and regulations.
Ability to communicate both orally and in writing with customers and customer groups to explain Western power marketing contracts, power billing procedures, and energy management program activities.
Knowledge of power contracts and contracting procedures in order to review and explain complex power, facility, operation & maintenance, and transmission service contracts.
Knowledge of Western's energy services program and integrated resource planning requirements sufficient to assist customer organizations in planning and carrying out their responsibilities.
Ability to research, analyze, and interpret power marketing data and formulate the information for inclusion into contractual arrangements.
Understanding of wholesale rate schedules, power billing concepts, energy services concepts, power marketing policies and practices, and contractual relationships with customers to discuss complex issues with customers and organizations regarding Western’s power marketing policies.
"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section.
You must meetallqualifications and eligibility requirements by the closing date of this announcement.
Education
For this position, education cannot be substituted for experience at the GS-12 level.
Foreign education must be reviewed by an organization recognized by the U.S. Department of Education. For special instructions pertaining to foreign education and a list of organizations that can evaluate foreign education, see the Department of Education website.
Additional information
New employees to the Department of Energy will be required to successfully pass the E-Verify employment verification check.
More than one selection may be made from this vacancy announcement.
Some positions may require completion of a probationary period of up to 1 (one) year.
All males born after December 31, 1959 must abide by laws regarding Selective Service registration. To learn more about this law, visit the Selective Service web page, Who Must Register. If you are not registered and don't have an approved exemption, you will not be eligible for employment with the Federal government.
If selected for this position, your appointment is contingent upon completion of OF-306, Declaration for Federal Employment, during the pre-employment process.
If selected, you will be required to complete a questionnaire and are subject to a criminal background check to determine suitability for Federal employment before appointment.
If selection is made at a lower grade, promotion up to the full performance level may be made without further competition. However, promotion(s) will depend on the performance of the incumbent and are not guaranteed. Upon reporting, and annually thereafter, the selectee may be required to file one or more financial statements and/or a procurement integrity certification. These certifications may be subject to public disclosure
The selectee for this position may be eligible to receive a recruitment or relocation incentive. You will need to sign an employment agreement to be eligible for this incentive.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The Department of Energy uses an application tracking system to evaluate the responses you provide in the applicant assessment questionnaire to place you into an initial quality category via OPM's Category Rating procedures. Then, the HR Office and/or Subject Matter Expert (SME) will conduct a quality review of your application and supporting documentation to ensure you have been placed into the appropriate quality category.
Your application is rated based on the extent and quality of your experience, education (when applicable), and training as described in your resume and applicant assessment. Your credentials are measured against the established duties of the position at the grade level(s) being advertised.
The quality categories are defined as "Best Qualified", "Well Qualified", and "Qualified". If you are a Veteran Preference eligible candidate, you will be listed at the top of whichever quality category your rating places you in. CP/CPS veterans are placed at the top of the highest category for all positions except professional and scientific positions at GS-9 and higher.
If you are eligible for career transition assistance plans such as ICTAP or CTAP, you must meet the definition of "well qualified" which is defined as having a score of 85 or better or category rating of Well-Qualified.
If your resume is incomplete or does not support the responses you provided in your online questionnaire, or if you fail to submit all required documentation before the vacancy closes, you may be rated 'ineligible', 'not qualified', or your score may be adjusted accordingly.
Selecting Official may check references on those applicants referred for consideration. To preview questions please click here.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
ALL APPLICANTS:You must submit a resume supporting your specialized experience and responses to the online questionnaire.
Your resume should list all work experience (paid and unpaid); you should list the full name and address of the each employer.
Your experience listing should show the start and end dates (include month, day, and year); you must also list the average number of hours per week that you worked.
Your resume should also include any education and training you have completed (list the program title, subject area, number of hours completed, and completion date).
For more information about what to include in your resume, please view this USAJOBS Resume Tutorial videoon YouTube.
Most DOE offices will allow you to submit a resume in the format of your choice (as an attached document or as a USAJOBS Resume Builder format). However, some offices may require the USAJOBS resume format. You will be notified at the time you click 'Apply Online' which is required.
It is important that you are complete and thorough in your resume. If any of the above information is not included in your resume, we may not be able to fully credit you for your experience.
If specific educational requirements are indicated for this vacancy: Documentation verifying your educational claimswhich can include unofficial transcripts or any report listing institution, course title, credits earned and final grade. Please see the Education section for more information.
Displaced Federal employees: You will need to submit documentation verifying your involuntary separation and CTAP/ICTAP status. Please see the OPM Guide to Career Transitionfor more information.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this position, you must submit your complete application no later than 11:59 pm U.S. Eastern Time on the closing date of this announcement. If you fail to submit a complete application prior to the closing time (regardless of when you started) the application system will not allow you to finish! Requests for extensions will not be granted, so please begin the application process allowing yourself enough time to finish before the deadline. Our application system displays a countdown timer in the top-left corner of the screen for your reference. For your security, your session in our online application system will "time-out" if you are inactive for a certain period of time. We recommend that you preview the assessment questions before you apply and prepare all of your information prior to beginning the application. If you do get "timed-out" you will have to log back in to USAJOBS and re-visit the vacancy announcement, you can then click "Update Application" to finish where you left off. Steps to submit a complete application:
You must have an active USAJOBS account and be logged in.
You must have a complete resume associated with your USAJOBS account. Please note that some DOE offices do not accept uploaded resumes and instead require that you submit a USAJOBS-formatted resume using the Resume Builder.
Once you are logged in and all of your application materials are ready, click on the 'Apply Online' button to get started.
You will be given the option to include your resume, documents, and demographic information from your USAJOBS profile. You will then be transferred to the Department of Energy's application tracking system. If you select documents from your USAJOBS account, you MUST complete the download process in a later step or your USAJOBS documentation WILL NOT be transferred! See Step 6.
You must respond to all applicant assessment questions, carefully following all instructions provided.
You will then be asked to upload additional supporting documentation. If you selected documents from USAJOBS prior to being transferred to our application system (Step 4), you will need to click the "USAJOBS" link to complete the transfer process. These documents ARE NOT automatically transferred! It is ultimately your responsibility to make sure all required documents are either faxed, uploaded, or transferred from USAJOBS successfully. If you are unsure that your documents went through, please contact the HR Specialist listed on the announcement BEFORE the vacancy closes.
IMPORTANT: In the final step of the application process you will be shown a copy of your resume and all the information you entered during the application process. You must click the 'Finish' button at the bottom of this final page and receive confirmation that your application has been received. If you do not click 'Finish', your application will not be received!
If your resume does not support the responses in your application questionnaire, or if you fail to submit required documentation before the vacancy closes, you may be rated 'ineligible', 'not qualified', or your score may be adjusted accordingly.Steps to modify or withdraw your application:
Return to USAJOBS and log in to your account.
In the "My Account" screen, click "Application Status" in the left-hand column.
You will see a table list of all the jobs you've applied to, click on the title of the application you want to modify.
If the announcement is still open the button which normally says "Apply Online" will instead say "Edit Application", click that button. (If you want to withdraw your application from consideration after the closing date, contact the HR Specialist listed on the announcement.)
You will be directed back to DOE's application tracking system where you can make changes, or you can click "Withdraw Application" to remove your application from being considered.
NEED HELP?
If you experience any difficulties with the application process (anything after you have clicked the 'Apply Online' button), please contact the HR Office listed on this announcement between normal business hours. If you are receiving any kind of error message, please be ready to provide a screenshot or at a minimum, the error message text and number.
If you are having trouble with USAJOBS (searching for jobs, account password/profile issues, or Resume Builder help, please visit the USAJOBS Resource Center or e-mail USAJOBS3.0@opm.gov. Regretfully, DOE cannot resolve issues with your USAJOBS account. We regret that we are unable to support any issue with USAJOBS, as this service is maintained by the Office of Personnel Management exclusively.
If you are experiencing a significant hardship which hinders your ability to apply online please contact the HR Office listed on this announcement during normal business hours to discuss your situation.
Department of Energy
12155 W. Alameda Parkway
Lakewood, Colorado 80228
United States
Next steps
After each step in the recruitment process, your status will be updated in our application tracking system. Once this happens, if you have elected to receive e-mail updates, you will be notified through your USAJOBS registered e-mail address. If you have not elected for e-mail updates, you can review your current application status in USAJOBS at any time. Please check that your USAJOBS profile contact information is current and correct each time you apply to a job--this will ensure we are able to contact you as quickly as possible.
In addition to changing your status online, we will send you e-mail notifications at each major step in the process, to include: application received, eligible or not eligible, referred or not referred, selected or not selected.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
ALL APPLICANTS:You must submit a resume supporting your specialized experience and responses to the online questionnaire.
Your resume should list all work experience (paid and unpaid); you should list the full name and address of the each employer.
Your experience listing should show the start and end dates (include month, day, and year); you must also list the average number of hours per week that you worked.
Your resume should also include any education and training you have completed (list the program title, subject area, number of hours completed, and completion date).
For more information about what to include in your resume, please view this USAJOBS Resume Tutorial videoon YouTube.
Most DOE offices will allow you to submit a resume in the format of your choice (as an attached document or as a USAJOBS Resume Builder format). However, some offices may require the USAJOBS resume format. You will be notified at the time you click 'Apply Online' which is required.
It is important that you are complete and thorough in your resume. If any of the above information is not included in your resume, we may not be able to fully credit you for your experience.
If specific educational requirements are indicated for this vacancy: Documentation verifying your educational claimswhich can include unofficial transcripts or any report listing institution, course title, credits earned and final grade. Please see the Education section for more information.
Displaced Federal employees: You will need to submit documentation verifying your involuntary separation and CTAP/ICTAP status. Please see the OPM Guide to Career Transitionfor more information.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this position, you must submit your complete application no later than 11:59 pm U.S. Eastern Time on the closing date of this announcement. If you fail to submit a complete application prior to the closing time (regardless of when you started) the application system will not allow you to finish! Requests for extensions will not be granted, so please begin the application process allowing yourself enough time to finish before the deadline. Our application system displays a countdown timer in the top-left corner of the screen for your reference. For your security, your session in our online application system will "time-out" if you are inactive for a certain period of time. We recommend that you preview the assessment questions before you apply and prepare all of your information prior to beginning the application. If you do get "timed-out" you will have to log back in to USAJOBS and re-visit the vacancy announcement, you can then click "Update Application" to finish where you left off. Steps to submit a complete application:
You must have an active USAJOBS account and be logged in.
You must have a complete resume associated with your USAJOBS account. Please note that some DOE offices do not accept uploaded resumes and instead require that you submit a USAJOBS-formatted resume using the Resume Builder.
Once you are logged in and all of your application materials are ready, click on the 'Apply Online' button to get started.
You will be given the option to include your resume, documents, and demographic information from your USAJOBS profile. You will then be transferred to the Department of Energy's application tracking system. If you select documents from your USAJOBS account, you MUST complete the download process in a later step or your USAJOBS documentation WILL NOT be transferred! See Step 6.
You must respond to all applicant assessment questions, carefully following all instructions provided.
You will then be asked to upload additional supporting documentation. If you selected documents from USAJOBS prior to being transferred to our application system (Step 4), you will need to click the "USAJOBS" link to complete the transfer process. These documents ARE NOT automatically transferred! It is ultimately your responsibility to make sure all required documents are either faxed, uploaded, or transferred from USAJOBS successfully. If you are unsure that your documents went through, please contact the HR Specialist listed on the announcement BEFORE the vacancy closes.
IMPORTANT: In the final step of the application process you will be shown a copy of your resume and all the information you entered during the application process. You must click the 'Finish' button at the bottom of this final page and receive confirmation that your application has been received. If you do not click 'Finish', your application will not be received!
If your resume does not support the responses in your application questionnaire, or if you fail to submit required documentation before the vacancy closes, you may be rated 'ineligible', 'not qualified', or your score may be adjusted accordingly.Steps to modify or withdraw your application:
Return to USAJOBS and log in to your account.
In the "My Account" screen, click "Application Status" in the left-hand column.
You will see a table list of all the jobs you've applied to, click on the title of the application you want to modify.
If the announcement is still open the button which normally says "Apply Online" will instead say "Edit Application", click that button. (If you want to withdraw your application from consideration after the closing date, contact the HR Specialist listed on the announcement.)
You will be directed back to DOE's application tracking system where you can make changes, or you can click "Withdraw Application" to remove your application from being considered.
NEED HELP?
If you experience any difficulties with the application process (anything after you have clicked the 'Apply Online' button), please contact the HR Office listed on this announcement between normal business hours. If you are receiving any kind of error message, please be ready to provide a screenshot or at a minimum, the error message text and number.
If you are having trouble with USAJOBS (searching for jobs, account password/profile issues, or Resume Builder help, please visit the USAJOBS Resource Center or e-mail USAJOBS3.0@opm.gov. Regretfully, DOE cannot resolve issues with your USAJOBS account. We regret that we are unable to support any issue with USAJOBS, as this service is maintained by the Office of Personnel Management exclusively.
If you are experiencing a significant hardship which hinders your ability to apply online please contact the HR Office listed on this announcement during normal business hours to discuss your situation.
Department of Energy
12155 W. Alameda Parkway
Lakewood, Colorado 80228
United States
Next steps
After each step in the recruitment process, your status will be updated in our application tracking system. Once this happens, if you have elected to receive e-mail updates, you will be notified through your USAJOBS registered e-mail address. If you have not elected for e-mail updates, you can review your current application status in USAJOBS at any time. Please check that your USAJOBS profile contact information is current and correct each time you apply to a job--this will ensure we are able to contact you as quickly as possible.
In addition to changing your status online, we will send you e-mail notifications at each major step in the process, to include: application received, eligible or not eligible, referred or not referred, selected or not selected.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
