This position is located in Region 6 Client Solutions organization within the Public Buildings Service (PBS), General Services Administration.
Location of Position: 2300 Main Street, Kansas City, MO
You will serve as a Regional Account Manager working closely with various stakeholders providing strategic advice, recommendations and solutions to and/or resolving complex issues for PBS clients.
We are currently filling one vacancy, however, additional vacancies may be filled as needed.
Summary
This position is located in Region 6 Client Solutions organization within the Public Buildings Service (PBS), General Services Administration.
Location of Position: 2300 Main Street, Kansas City, MO
You will serve as a Regional Account Manager working closely with various stakeholders providing strategic advice, recommendations and solutions to and/or resolving complex issues for PBS clients.
We are currently filling one vacancy, however, additional vacancies may be filled as needed.
This announcement is restricted to:
• GSA employees employed in Region 6, Public Buildings Service (PBS), Kansas City, MO local commuting area.
• GSA surplus or displaced employee in the local commuting area who qualify for the Career Transition Assistance Program (CTAP). You must be serving on career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.
As Regional Account Manager, your duties will include:
Provide strategic advice and direction to agency and stakeholder representatives.
Serves as advisor to leadership regarding customer strategy, history and relationships.
Develop strategic account plans, account focused fact sheets, reports, etc. to brief management on the clients evolving mission, strategic business needs, operational requirements and concerns.
Developing, coordinating and leveraging relationships between the client and agency to achieve business objectives.
Leads and/or actively participates on cross-functional account teams, sub-team, portfolio planning teams, project teams, special initiative teams and actively participates, as regional representative, on national account teams.
Serves as liaison to provide strategic advice and direction to client and stakeholders.
Develop briefing materials to ensure management remain informed regarding the client's evolving mission, strategic business needs, operational requirements and concerns. Solicits and analyzes client feedback/ideas to develop customer service strategies.
Meet all eligibility requirements within 30 days of the closing date.
Meet time-in-grade requirements within 30 days of closing date
Males born after 12/31/1959 must have registered with the Selective Service
If selected, you must meet the following conditions:
Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
Serve a one year probationary period, if required.
Undergo and pass a background investigation (Tier 2 investigation level).
Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position
May be required to drive an automobile and/or employ other authorized methods of transportation to perform necessary travel.
Qualifications
For each job on your resume, provide:
the exact dates you held each job (from month/year to month/year)
number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-13 salary range starts at $92,159.00 per year.
To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service. Specialized experience is experience in customer account support which includes researching, developing, planning, executing and managing strategies to achieve customer support goals; and establishing and maintaining relationships in consideration of conflicting customer requirements.
Additional information
Bargaining Unit status: Not Included
Additional vacancies may be filled from this announcement as needed; through other means; or not at all.
Relocation-related expenses are not approved and will be your responsibility.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Health insurance (choose from a wide range of plans)
Life insurance coverage with several options
Sick leave and vacation time, including 10 paid holidays per year
Thrift Savings Plan (similar to a 401(k) plan)
Flexible work schedules and telework
Transit and child care subsidies
Flexible spending accounts
Long-term care insurance
Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
Ability to envision future direction built on a long-term view and global perspective and translate vision into action.
Ability to anticipate and understand the customer's perspective and use expertise to provide innovative solutions which facilitate the accomplishment of the agencies' missions and ensure customer satisfaction.
Skill in applying analytical and evaluative methods and techniques to issues and problem resolution strategies.
Knowledge of strategic account management methods, processes and metrics.
Ability to develop and maintain positive relationships at various levels within the organization and customer agencies.
Skill in collaborating across boundaries to build strategic relationships and achieve common goals and resolve sensitive issues.
Ability to manage conflict by anticipating and taking steps to prevent counter-productive confrontations and resolving conflicts and disagreements in a constructive manner.
Ability to develop and lead high performing teams to accomplish goals.
Ability to develop and maintain effective team relationships and contribute to team performance and success.
Ability to persuade others to take a specific action or make a decision.
Skill in building consensus through give and take, gaining cooperation from others, and facilitating "win-win" situations.
Ability to convey and explain information in a way that facilitates understanding through dialogue, one-on-one conversations, presentations, briefing papers, written reports, etc.
Skill in speaking and writing effectively and actively listening in order to understand others' views and concerns.
Additional assessments may be used, and, if so, you will be provided with further instructions.
If you are eligible under GSA’s Career Transition Assistance Plan (CTAP), you must receive a score of 85 or higher to receive priority.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Health insurance (choose from a wide range of plans)
Life insurance coverage with several options
Sick leave and vacation time, including 10 paid holidays per year
Thrift Savings Plan (similar to a 401(k) plan)
Flexible work schedules and telework
Transit and child care subsidies
Flexible spending accounts
Long-term care insurance
Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job. To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Public Buildings Service
General Services Administration
2300 Main Street, 2 NW
Kansas City, Missouri 64108
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.
Thank you for your interest in working for U.S. General Services Administration!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job. To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Public Buildings Service
General Services Administration
2300 Main Street, 2 NW
Kansas City, Missouri 64108
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.
Thank you for your interest in working for U.S. General Services Administration!
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
