Are you interested in a rewarding and challenging career? Join the U.S. Small Business Administration, Office of Inspector General! SBA OIG provides auditing, investigative, and other high quality services to support and assist the SBA in achieving its mission. We promote open and honest communication and encourage a positive work environment. We are listed among the top ranked agencies in the Partnership for Public Service's 2018 Best Places to Work in the Federal Government!
Summary
Are you interested in a rewarding and challenging career? Join the U.S. Small Business Administration, Office of Inspector General! SBA OIG provides auditing, investigative, and other high quality services to support and assist the SBA in achieving its mission. We promote open and honest communication and encourage a positive work environment. We are listed among the top ranked agencies in the Partnership for Public Service's 2018 Best Places to Work in the Federal Government!
As an IT Specialist in the Management and Operations Division you will:
Define requirements, analyze programs, and execute duties normally associated with IT assignments; participate with the OCIO in the maintenance of OIG hardware, software, and network services.
Repair, modify and upgrade equipment, and install software; identify the need for new equipment or software and make recommendations for acquisition, including locating suitable vendors.
Ensure smooth operation of the OIG's nationwide information management systems.
Provide a high level of customer service in the area of IT for OIG employees.
Assist in the development of OIG IT policies, guidelines, and procedures, and reviews proposed Agency IT policies, guidelines, and procedures.
You must successfully complete a background investigation.
You may be required to serve on a one-year probationary period.
Candidates who are determined to be qualified for this position, must complete an additional online assessment through Talent Plus. You must complete the Talent Plus Assessment within 48 hours of being sent the email notification.
Qualifications
In order to qualify for this position, your resume must demonstrate sufficient specialized experience to perform the duties of this position. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to submit a thorough resume that directly relates to this position.
GS-11: One year of specialized experience, equivalent to the GS-09 grade level in the Federal service, obtained in either the private or public sector: providing support with analyzing desktop systems including software and hardware issues and operating system problems to identify areas that require troubleshooting; delivery of customer support services, including routine installations, configurations, moderate troubleshooting, and/or regular customer assistance, in response to customer requirements; or communicating factual, technical and procedural IT information clearly, orally, and in writing to include assisting in the preparation of briefings to technical and non-technical personnel of all levels.
OR
You have successfully completed a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree from an accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management.
You may also have a Ph.D. or equivalent degree, in another field not listed above, if the degree required a minimum of 24 semester hours in one (or more) of the fields identified above, and which required the development or adaptation of applications, systems, or networks.
OR
You have specialized experience and graduate level education as described above that, when combined, are equivalent to 100% of the qualification requirement. Only graduate-level education in excess of the first full year may be used in this calculation. To calculate your percentage of graduate education, first determine the total number of graduate level hours that exceed 36 semester hours (or your school's definition of one year of graduate study), then divide the total number of your excess graduate semester hours by 18 (or your school's definition of one year of graduate study). To calculate your percentage of specialized experience, divide the total number of months of qualifying experience by 12. Now, add the two percentages together. The sum of the percentages must equal at least 100%.
GS-12: One year of specialized experience, equivalent to the GS-11 grade level in the Federal service, obtained in either the private or public sector: troubleshooting and analyzing desktop systems including software and hardware issues, operating system problems, and interactions between all desktop systems; planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements; or communicating factual, technical and procedural IT information clearly, orally and in writing as well as preparing and presenting briefings to technical and non-technical personnel at all levels.
Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
If you wish to be considered under Merit Promotion or Non-Competitive procedures, you MUST apply under the Merit Promotion announcement ST-10693361-20-MLJ.
All qualification requirements must be met by 11:59 pm (Eastern Time) on 01/29/2020.
Education
If you do not meet the specialized experience requirements, you may also qualify with education. You MUST submit transcripts (official or unofficial) with this application if you wish to qualify based on education.
GS-11: Combination of education and experience as specified above.
For example, an applicant who has 1.5 full years of Ph.D. level education (i.e. 50% of education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position.
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education.
Additional information
SUITABILITY, CLEARANCE & REQUIREMENTS: A background investigation may be required for all new hires. Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination.
CTAP/ICTAP APPLICANTS: If you are applying for a special selection priority under SBA's Career Transition Assistance Plan (open to surplus SBA employees only) or the Interagency Career Transition Assistance Program (open to surplus and displaced Federal employees), you must submit proof of eligibility. Information about CTAP and ICTAP eligibility is on OPM's Career Transition Resources website at: CTAP/ICTAP.
SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information visit www.sss.gov.
FINANCIAL DISCLOSURE: You are required to file a new entrant Confidential Financial Disclosure Report (OGE 450 Report).
Additional vacancies may be filled from this vacancy announcement if additional vacancies occur within 180 days of the date the certificates were issued.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials, the responses you provide on the application questionnaire, and the result of the online assessment required for this position (if you are determined qualified after initial review). You will be assessed on the following competencies:
Attention to Detail, Customer Service, Oral Communication, and Problem Solving
Your application will be evaluated under the Category Rating method based on your responses to the assessment questions. You will receive a score based on the responses to the assessment questions. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. If you meet basic requirements for the position, your application will be evaluated and placed into one of three categories:
1. Best-Qualified: highly proficient with an overall comprehensive level of knowledge, skills and abilities related to the job based on a complete review of experience, education, and training as described in an applicant's responses to the assessment questions and resume.
2. Well-Qualified: competent in the position with an overall accomplished level of knowledge, skills, and abilities related to the job based on a complete review of experience, training, and education as applicable, as described in an applicant's responses to the assessment questions and resume.
3. Qualified: an overall basic level of knowledge, skills, and abilities related to the job based on a complete review of experience, education, and training, as described in an applicant's responses to the assessment questions and resume.
Candidates eligible for veterans preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.
In addition to the application and Occupational Questionnaire, this position requires submission of an Talent Plus Online Assessment by all candidates determined to be qualified. The online assessment measures critical general competencies required to perform the job. The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the online assessment (if forwarded to you). In order to be considered for this position, you must complete all required steps in the process.
Career and InterAgency Career Transition Assistance Programs: If you are applying for a special selection priority under SBA's Career Transition Assistance Plan (open to surplus SBA employees only) or the Interagency Career Transition Assistance Program (open to surplus and displaced Federal employees), you must: meet CTAP eligibility criteria, be rated well-qualified for the position with a rating of 85 or above based on the competencies listed above, and submit the appropriate documentation to support your CTAP eligibility. Click here for more information.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
2. A complete Occupational Questionnaire
3. A complete Talent Plus Assessment, if required
4. In addition to the online application (resume and responses to the occupational questionnaire), you are required to submit the following forms, if applicable. It is the responsibility of the applicant to ensure all documents are legible:
If you are using education as a substitution for experience (the announcement will state whether this is allowed), or if there is an educational requirement for this position, you must submit a copy of your transcripts (unofficial or official) that clearly describes your qualifying education. If selected, official transcripts will be required;
If you are claiming Veteran status, you must submit a copy of all required documents to support your claim (showing character of service)--see VetGuide;
Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD-214 (showing the character of service) or other proof of service to receive consideration for veterans' preference. For more information on Veterans' Preference, please visit FedsHireVets.gov.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 01/29/2020 to receive consideration. The application process is as follows:
To begin the application process, click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
After submitting an online application, you will be notified whether or not you are required to take the additional online assessment through Talent Plus. This message will be delivered to you via email. You must complete the Talent Plus Assessment within 48 hours of being sent the email notification.
If you are asked to take the Talent Plus Assessment, you will be presented with a unique URL to access the Talent Plus system.
Note, set aside at least 40 minutes to take the assessment; however, most applicants complete the assessment in less time. If you need to stop the assessment and continue at a later time, you can re-use the URL sent to you via email.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.usajobs.gov/Account/Login) . There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
OFFICE OF INSPECTOR GENERAL HR OFFICE
409 3RD STRET, SW
WASHINGTON, DC 20416
US
Next steps
Once your responses to the occupational questionnaire are received by our system, you will be sent an acknowledgement email stating that your submission was successful. If you meet the minimum qualifications of this position, you will be presented with instructions on how to access the Talent Plus Assessment system via email. The additional assessment must be completed within 48 hours following email notification. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted. During the evaluation and interview process you may be asked to provide written responses to questions or writing samples. You may track the status of the application process through USAJOBS and you will be notified of the outcome.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
2. A complete Occupational Questionnaire
3. A complete Talent Plus Assessment, if required
4. In addition to the online application (resume and responses to the occupational questionnaire), you are required to submit the following forms, if applicable. It is the responsibility of the applicant to ensure all documents are legible:
If you are using education as a substitution for experience (the announcement will state whether this is allowed), or if there is an educational requirement for this position, you must submit a copy of your transcripts (unofficial or official) that clearly describes your qualifying education. If selected, official transcripts will be required;
If you are claiming Veteran status, you must submit a copy of all required documents to support your claim (showing character of service)--see VetGuide;
Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD-214 (showing the character of service) or other proof of service to receive consideration for veterans' preference. For more information on Veterans' Preference, please visit FedsHireVets.gov.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 01/29/2020 to receive consideration. The application process is as follows:
To begin the application process, click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
After submitting an online application, you will be notified whether or not you are required to take the additional online assessment through Talent Plus. This message will be delivered to you via email. You must complete the Talent Plus Assessment within 48 hours of being sent the email notification.
If you are asked to take the Talent Plus Assessment, you will be presented with a unique URL to access the Talent Plus system.
Note, set aside at least 40 minutes to take the assessment; however, most applicants complete the assessment in less time. If you need to stop the assessment and continue at a later time, you can re-use the URL sent to you via email.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.usajobs.gov/Account/Login) . There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
OFFICE OF INSPECTOR GENERAL HR OFFICE
409 3RD STRET, SW
WASHINGTON, DC 20416
US
Next steps
Once your responses to the occupational questionnaire are received by our system, you will be sent an acknowledgement email stating that your submission was successful. If you meet the minimum qualifications of this position, you will be presented with instructions on how to access the Talent Plus Assessment system via email. The additional assessment must be completed within 48 hours following email notification. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted. During the evaluation and interview process you may be asked to provide written responses to questions or writing samples. You may track the status of the application process through USAJOBS and you will be notified of the outcome.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
