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    Duties

    Summary

    This position is located in the United States Department of the Treasury, Treasury Inspector General for Tax Administration (TIGTA), within the Office of Information Technology (OIT). The incumbent serves as an Assistant Director for the Service Desk and is responsible for planning, organizing, coordinating, and managing TIGTA’s Service Desk operations including the responsibilities of directing and monitoring the activities of subordinate positions within the Service Desk group.

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    Responsibilities

    As a Supervisory IT Specialist, you will:

    - Ensure high quality IT end user services by implementing and maintaining Information Technology Service Management (ITSM) best practices.

    - Supervise the work of Section employees within the Service Desk, serving as a project manager for a variety of information technology and other related projects.

    - Plan work to be accomplished by subordinates within the Section, setting and adjusting short-term priorities and deadlines for work completion.

    - Assign work to subordinates based on the nature of the work to be performed, priorities, selective consideration of task difficulty and the capabilities of employees.

    - Make decisions upon, and give advice and counsel to employees regarding work and administrative matters to include those issues presented by employees themselves.

    Travel Required

    Not required

    Supervisory status

    Yes

    Promotion Potential

    14

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/553710700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.