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    This position serves as a Program Support clerk working in Voluntary Service and represents the facility in greeting visitors as they enter and leave the facility, directing individuals to the appropriate service or office, and giving and/or clarifying information in order to help the Veteran or visitor access the appropriate service.

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    • Directs Veterans, family members and other visitors to the appropriate office or service within the facility.
    • Provides information and assists in problem-solving about the organization, its functions, activities and personnel.
    • Works cooperatively with the Hospitality/Concierge team for the designated work area and works with all team members to create caring environments.
    • Responds to questions from patients concerning services and provides appropriate pamphlets or written information when available.
    • Obtains information using computer-based systems such as VISTA, CPRS, Outlook and the internet.
    • Performs other related duties as assigned.

    Work Schedule: Monday-Friday, 8a-4:30p
    Telework: Not available
    Virtual: This is not a virtual position.
    Position Description/PD#: Program Support Clerk/PD12372-O
    Relocation/Recruitment Incentives: Not authorized
    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/552204500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.