The Office of Inspector General is responsible for conducting audits, inspections, evaluations and investigations of the programs and operations of the Department of State and the U.S. Agency for Global Media (USAGM) and recommending polices that promote economy and efficiency in the administration of and prevent and detect fraud and abuse.
The Office of Inspector General is responsible for conducting audits, inspections, evaluations and investigations of the programs and operations of the Department of State and the U.S. Agency for Global Media (USAGM) and recommending polices that promote economy and efficiency in the administration of and prevent and detect fraud and abuse.
Status Candidates, Noncompetitive, Former Federal Employees with Reinstatement Eligibility, VEOA, Individuals with Disabilities, Military Spouses, Peace Corps, AmeriCorps, Vista, Eligible Family Member, ICTAP, and CTAP.
This position is in the Office of Inspector General Executive Office, Operation Controls and Compliance (OIG/EX/OCC). OCC performs formal assessments of the internal controls over the administrative and financial processes managed by the Office of the Executive Director (EX). OCC also performs ad hoc reviews and special projects for the OIG offices and the OIG-wide activities, such as time and attendance reviews, coordinating the annual Statement of Assurance submission, developing and referencing data tables for the Semiannual Reports to Congress, producing performance metrics, monthly open and closed recommendations for the Department and USAGM, as well as the OIG public website, monthly recommendation aging reports to assist OIG Compliance staff with compliance analysis, and responding to ad hoc data calls. Much of the OCC work products are generated from data residing in the OIG’s integrated management information system (MIS). The MIS is a critical tool that allows the OIG to assess risk, plan, perform and document audits inspections and evaluations, monitor, and report on the status of recommendations, and measure results for specific strategic goals.
The incumbent performs complex analyses and evaluations of information system technologies, business applications, methodologies, controls and strategies, policies and procedures, management practices, and business process workflows, as they relate to the core business applications software (currently TeamMate Suite), associated computer systems infrastructure, and peripheral software used to support custom reporting. Assignments include participating in analyzing and making determinations regarding the planning, designing, developing, acquiring, documenting, testing, implementing, integrating, maintaining or modifying IT software systems and related infrastructure within and/or as it relates to OIG-wide information needs.
Assumes additional responsibilities on projects outside of assigned areas and provides technical assistance as required. For example, occasionally, employee may be required to plan and perform compliance reviews (e.g. asset management, purchase card, and time and attendance, etc.), draft reports of findings and offer recommendations for improvements. Further, employee may be required to special studies of the administrative management aspects of sensitive situations identified by OIG or prior surveys and studies. He/she gathers facts and analyzes results relevant to the specific issues he /she has been assigned to investigate and collaborates with other appropriate offices in gathering and analyzing facts and data.
Applicants must meet all the required qualification requirements, including education, and any selective placement factors described below by the closing date of this announcement.
If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.
NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.
Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.
Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:
Experience in providing helpdesk end-user support in accordance with documented guidance, and responding to requests for assistance received.
Experience in troubleshooting, and developing and implementing solutions while minimizing operational risks.
Experience in documenting user requirements and developing/documenting custom database reports using variety of reporting tools such as PowerBI, Tableau, SQL, Access, Excel, etc. Automate report production and delivery, where possible.
Experience in performing limited scope reviews, typically involving data analysis or data analytics.
Experience drafting overall project plans, identifying and coordinating resources, establishing interim and overall timelines, testing, and validating design and data changes.
Experience in preparing and presenting end-user training, suggesting training approach, objectives, and scope.
There is no substitute of education for specialized experience for the GS-13 position.
See the qualifications section of this vacancy announcement for education requirements, if applicable.
Education completed in foreign colleges or universities may be used to meet the education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. Click on the link for a list of accredited organizations recognized as specializing in interpretation of foreign education credentials.
You will be evaluated for this job based on how well you meet the qualifications above.
Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:
Ability to provide helpdesk end-user support in accordance with documented guidance, responding to requests for assistance received via the OIG Helpdesk ticketing system.
Ability to troubleshoot, develop and implement solutions while minimizing operational risks.
Ability to document user requirements and develop/document custom database reports using variety of reporting tools such as PowerBI, Tableau, SQL, Access, Excel, etc. Automate report production and delivery, where possible.
Ability to perform limited scope reviews, typically involving data analysis or data analytics.
Ability to draft overall project plan, identifying and coordinating resources, establishing interim and overall timelines, testing, and validating design and data changes. Coordinate with intra and inter-organizational teams.
Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. For assistance with creating a resume, please click
here.
Qualified candidates are assigned a score between 70 and 100. Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated "Well Qualified" for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for selection priority.
If, after reviewing your resume and self-assessment questionnaire responses and a determination is made that you have inflated your qualifications and/or experience, a score will be manually determined that reflects your documented experience. This may result in a lower score, which may also eliminate you from consideration for this position.
Applicants must meet all the qualification requirements and submit any required supporting documentation by the closing date of this job opportunity. Your application package must contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.
All required documents listed below, that are applicable to you, must be submitted to our automated system "Gateway to State" by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
1. Resume - your resume or any other written format you choose should contain the required information as specified in the “How You Will Be Evaluated” section. Insufficient information will result in an ineligible rating.
2. A completed online job specific self-assessment questionnaire through the Department’s automated system “Gateway to State”.
3. Transcripts - if you are qualifying based on education OR there are mandatory education requirements listed under the Qualifications and Evaluations section, you MUST submit a copy of your college transcript(s) with your application. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment
4. Performance Appraisal - All current Federal employees and reinstatement eligible applicants must submit a copy of your most recent completed annual performance appraisal that includes the final rating. If a performance appraisal does not exist, is incomplete or unavailable, a Form DS-1812 (Applicant Appraisal) or equivalent form from another agency signed by the current supervisor is acceptable. Mid-year progress reviews will not be accepted.
5. All current Federal employees and reinstatement eligible applicants must submit an SF-50, Notification of Personnel Action, documenting proof of competitive status, tenure, position, grade level and step.
6. All non-competitive eligible applicants must submit proof of eligibility (i.e., SF-50 documenting the full performance level of a position held on a permanent basis).
7. Veterans who are preference eligibles OR who have been separated from the Armed Forces under honorable conditions (honorable or general discharge) after 3 or more years of continuous active service may apply under the Veterans Employment Opportunities act (VEOA). You must submit a DD-214 Certificate of Release or Discharge from Active Duty (Member Copy 4 is preferable) showing the dates you served as well as your type of discharge and qualifying service campaign medals OR if you are still on active duty, you MUST submit a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this job announcement.
For Sole Survivorship preference, you must provide a copy of your DD-214 (Member Copy 4 is preferable) or another form of official documentation which shows your discharge or release from active duty occurred on or after August 29, 2008 and was based on a sole survivorship discharge.
If you are claiming 10-point veterans’ preference, in addition to the DD-214 or certification, you must also submit a current version of the SF-15 (Application for 10-Point Veteran Preference), dated October 2013, and the required supporting documents listed on that form. Previous editions of the SF-15 will not be accepted. For more information on veterans' preference, click here.
If the appropriate information is not submitted to confirm the current or expected discharge status, dates of service, etc., you will not be considered as a preference eligible. To gain access to your DD-214 online, click here.
Current Federal employees applying under the Veterans Employment Opportunities Act (VEOA) must submit a qualifying SF-50 to show you meet time-in-grade requirements.
For more information on Veteran Authorities, consult the Vet Guide.
8. If you are qualifying based on other criteria listed under the Qualification Section of this announcement, you must submit the required supporting documentation (certificates, certifications, etc.) with your application.
9. CTAP/ICTAP eligibles must submit a copy of the appropriate documentation with their application. See links below:
ICTAP Considerations
CTAP Considerations
10. If you are applying under a special hiring authority you MUST submit proof of eligibility with your application. For information related to special hiring authorities for veterans, click here. For information related to special hiring authorities for severely disabled persons, click here. If the information you submit is insufficient to verify your eligibility or you fail to submit any of the required documents, it will disqualify you from being considered.
11. All applicants who are not current Department of State employees must complete, sign, date and submit a Declaration for Federal Employment form (OF-306) with their application. The OF-306 will be reviewed in order to determine applicants’ suitability for employment, which may be obtained by clicking here.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Prepare your application in USAJOBS
To start your application, click Apply and we’ll walk you through the process where you’ll attach a resume and any required documents.
During the application process you can review, edit, delete, and update your information. We’ll automatically save your progress as you go, so you won’t lose any changes.
Please carefully read all the instructions before you apply. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process.
STEP 1: Select the "Apply On-line" button and follow the instructions to register or sign into USAJOBS.
STEP 2: Submit a detailed resume or any other written format you choose documenting your job-related qualifications, experience, and education (if applicable). Cover letter is optional. If you submit a cover letter, you must also submit a resume. Please see the How You Will Be Evaluated section for specific information that should be outlined in your resume.
STEP 3: Answer the job-specific self-assessment questions on-line through the U.S. Department of State’s Gateway to State automated application system. The questions will be used to evaluate your qualifications and experience for this position.
STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section of this announcement, to the Department’s Gateway to State automated application system prior to the closing date of this announcement. For instructions on how to view the status of your supporting documentation, please click
here.
Technical assistance with your on-line application is available through the Help Desk at mgshelp@monster.com or by calling (866) 656-6830 or (703) 269-4944 between the hours of 7:00 a.m. and 7:00 p.m. ET
ALTERNATE APPLICATION PROCEDURES
NOTE: If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package by fax. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail WILL NOT BE ACCEPTED.
After all application packages have been received, we will review your resume to ensure you meet the basic qualification requirements. After we review and evaluate all applications, the most highly qualified candidates will be referred to the hiring manager for further consideration for possible interviews in approximately two weeks after the announcement closes. After a tentative job offer, we will conduct a suitability review and/or security background investigation, which generally takes an average of at least two to six months.
You will be notified up to four times during the hiring process:
1. Upon receipt of your application.
2. Upon minimum qualification determinations.
3. After the certificate is issued.
4. After final selection is made.
For instructions on how to view the status of your application, please click here .
Multiple positions may be filled from this announcement.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
