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    These positions are located at the Veterans Crisis Line in Topeka, Kansas and Canandaigua, New York. The Health Science Specialist (HSS) works within the National Veterans Crisis Line Program to assist in the delivery of evidenced based practice for veterans who need assistance.

    Work Schedule: Varied to include evenings, nights, weekends and holidays. Selectees will be expected to work all shifts.

    Recruitment & Relocation Incentives: Not authorized
    Financial Disclosure Report: Not Required

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    The Health Science Specialist works in a call center environment taking calls, texts and chats from Veterans, active duty Personnel as well as their friends and family, and assess a caller's risk of suicide and homicide.

    • Makes outgoing calls to Veterans if a Veteran has sent an email or letter to the White House, or some other government agency
    • Keeps caller, texter, or chatter engaged while multi-tasking to document work, look up resources, and instant message for assistance when needed
    • Implements suicide/mental health crisis prevention strategies
    • Provides support for the identification of veterans at high risk, and coordinates enhanced care
    • Conducts interviews and utilizes assessments tools to assess emotional, functional, and/or psychological conditions
    • Completes structured diagnostic and clinical assessments
    • Prepares and maintains records and reports in accordance with program guidelines
    • Provides psycho-education and directs advice regarding suicide/mental illness crisis
    • Works collaboratively with other members of the VA Crisis Hotline Program to identify appropriate services for Veterans in crisis
    • Assists Veterans and their family/friend/significant other with issues regarding the Veterans' mental health issues, referrals, benefits, support groups
    • Performs other duties as assigned
    NOTE: These positions involve a multi-grade career ladder. The major duties listed represent the full performance level of GS-11. At the GS-9 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-11. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


  • Job family (Series)

    0601 General Health Science

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/548885200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.