Temporary - This is a Temporary Appointment less than a year with a possible extension not-to-exceed (NTE) 09/26/2020. Position may be extended or terminated at management's discretion.
Work schedule
Full-time - This position is Mixed Tour. With a Mixed Tour work schedule, an employee may be changed between full-time, part-time and intermittent work schedules to accommodate fluctuating workloads and is subject to a signed agreement.
Supervise office operations, supervisors, and clerks responsible for supporting various field data capture and office automation activities.
As needed train or supervise others to train office employees on software, hardware and automation operations.
Manage automation functions in the field and the office for a decentralized workforce.
Be the first line-of-contact for all hardware, software, and telecommunication problems, troubleshooting duties, and evaluating, analyzing, and coordinating automation operations to efficiently support office functions with available equipment.
Conduct on-site LAN/WAN hardware diagnostics for infrastructure cabling and hardware such as router, switches, servers, mobile devices, laptops, iPads, personal computers, Voice over Internet Protocol (VOIP) telecommunications systems and printers.
Be responsible for the paper and automated tracking of property management to include: ensuring necessary forms are accurately filled out; property management systems are updated, and regular audits are performed and secured devices are stored.
Schedule and coordinate data entry operations for optimal use of workstations and print devices.
Manage the property control system for Office Computing Equipment, Mobile Commuting Equipment and peripherals.
Coordinate printing activities and be assuring that printers are prepared to handle large jobs, long-running print jobs without jams, breakdowns, and toner shortages.
U.S. Citizenship and be 18 years or older to be hired.
Suitability/Background Investigation for Federal employment.
Registered for Selective Service if applicable. (www.sss.gov)
A trial period may be required.
This is not a Bargaining Unit Position.
Applicants must meet all qualification requirements by the closing date of this announcement.
Qualifications
NOTE: This position is advertised as an OPEN CONTINUOUS with 1 CUT-OFF date. Applicants that apply by the CUT-OFF date will be considered first. This announcement may close prior to the closing date. This announcement may also be extended if needed, and additional CUT-OFF dates may be set as requested by management. The first CUT-OFF date is October 18, 2019.
Applicants are responsible for insuring that the application submitted clearly indicates that they meet the qualifications listed below. To be eligible for this position, you must have the specialized experience, education, or a combination as indicated below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
EXPERIENCE: Applicant must have one year of specialized experience for this position that includes supervising a technical support staff, training office employees on software, hardware and automation operations; experience troubleshooting technical issues and evaluating, analyzing, coordinating automation operations; experience working with various Microsoft, Apple, Cisco operating and administrative programs; experience working with and supporting various office technologies and devices including telecommunications hardware such as router, switches, servers, mobile devices, laptops, IPads, Personal Computers, VOIP telecommunications systems and printers; experience tracking property management, reporting and documenting lost, missing, stolen equipment; experience scheduling and coordinating data entry operations.
EDUCATION: Education cannot be substituted for experience.
Additional information
The following links provide information on various hiring authorities that may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment.
The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office at 301-763-4060. The decision on granting reasonable accommodation will be on a case-by-case basis.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume, optional cover letter and supporting documentation will be reviewed to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the job opportunity announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions) and place you in one of three pre-defined categories. These categories are "gold," "silver," and "bronze." Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered. Candidates placed in the "gold" category will be identified for referral to the hiring manager and may be invited for an interview.
How you will be evaluated for preference eligibility: Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed. Preference eligibles with a service-connected disability of 10% or more will be listed at the top of the highest quality category (gold).
The scored occupational questionnaire will evaluate you on the following competencies at the full performance level of this position AD-00:
Ability to supervise, train, assign work, set priorities, coordinate, plan and oversee subordinate staff.
Skill in troubleshooting technical issues and evaluating, analyzing and coordinating automation operations.
Knowledge of various programs such as Windows 10, MS Office suite and iOS.
Ability to lead automation support efforts and coordinate resources to support all office data entry and related automation activities.
For more information on category rating, please go to: http://www.hr.commerce.gov/s/groups/public/@doc/@cfoasa/@ohrm/documents/content/prod 01_009474.pdf
We recommend that you preview the online questions for this announcement before you start the application process.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
A complete application consists of the following: • Resume showing relevant experience; cover letter optional. Your resume should list your educational and work experience including the dates (mm/dd/yy) of each employment along with the number of hours worked per week. For work in the Federal service, please include the grade level for the position(s). Your resume may be used to validate your responses to the scored occupational questionnaire. Your resume should also indicate your citizenship and if you are registered with the Selective Service System if you are a male born after 12/31/59.
• Documentation supporting eligibility for non-competitive appointment, (Schedule A disability, 30 percent disabled veteran, certain military spouses, etc). Show proof of your disability. Documentation may be from any licensed medical professional (e.g., a physician or other medical professional certified by a State, the District of Columbia, or a U.S. Territory to practice medicine), a licensed vocational rehabilitation specialist (i.e., State or private), or any Federal or State agency, or agency of the District of Columbia or a U.S. territory that issues or provides disability benefits;
• Your medical documentation should distinguish between disabilities that are temporary, or transient, versus disabilities, which are chronic, permanent, on-going, or unresolved with no end in sight.
• Veterans' Preference Documentation: Please indicate on your resume the type of veterans' preference you are claiming and provide the appropriate supporting documentation (DD-214 stating disposition of discharge or character of service, VA letter, SF-15, etc.) to validate your claim. For more information regarding eligibility requirements, please go to: http://www.fedshirevets.gov/job/vetpref/index.aspx.
• Education Documentation: If this position requires proof of higher education, or you are substituting education for experience, you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. This also includes Census Bureau employees.
Education completed in foreign colleges or universities may be used to meet the requirements. Please refer to http://www.opm.gov/qualifications/policy/ApplicationOfStds-04.asp for more information.
You are not required to submit official documents at this time; copies are sufficient.
• Special Instructions for Foreign Education: Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education's website http://www.ed.gov/international/usnei/us/workrecogdoc. You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application.
Failure to provide such documentation when requested will result in loss of consideration.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Your complete application, including required documents, must be received by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. To apply on-line, you must complete and submit an application by accessing the USAJOBS website at http://www.usajobs.gov/. To begin, click the "Apply" button and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents. (After registering in your USAJOBS account and clicking "Submit," you will automatically transition to the Department of Commerce's specific site where you will complete your application. You must click "Submit" at the end of the application process to send your application for consideration.) To return to your saved application, log in to your USAJOBS account at http://www.usajobs.gov/ and click on "Applications." Click on the position title, and then select "Update Application"
If you have problems completing your online application, including problems submitting your supporting documents, please contact the Help Desk by email at mgshelp@monster.com or by phone at 866.656.6831. The help desk is available Monday—Friday, 7:00 a.m. to 7:00 p.m. ET.
BUREAU OF THE CENSUS
NY Regional Census Center
New York, New York 10005
United States
Next steps
You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at http://usajobs.gov/ and clicking on "Applications." The status will be visible next to the corresponding positions.
The four points of notification are: 1. Application Received or Application Incomplete; 2. Minimum Qualification Requirement Met or Minimum Qualification Requirement Not Met; 3. Referred or Not Referred; and 4. Selected or Not Selected
By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or, you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation. You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
A complete application consists of the following: • Resume showing relevant experience; cover letter optional. Your resume should list your educational and work experience including the dates (mm/dd/yy) of each employment along with the number of hours worked per week. For work in the Federal service, please include the grade level for the position(s). Your resume may be used to validate your responses to the scored occupational questionnaire. Your resume should also indicate your citizenship and if you are registered with the Selective Service System if you are a male born after 12/31/59.
• Documentation supporting eligibility for non-competitive appointment, (Schedule A disability, 30 percent disabled veteran, certain military spouses, etc). Show proof of your disability. Documentation may be from any licensed medical professional (e.g., a physician or other medical professional certified by a State, the District of Columbia, or a U.S. Territory to practice medicine), a licensed vocational rehabilitation specialist (i.e., State or private), or any Federal or State agency, or agency of the District of Columbia or a U.S. territory that issues or provides disability benefits;
• Your medical documentation should distinguish between disabilities that are temporary, or transient, versus disabilities, which are chronic, permanent, on-going, or unresolved with no end in sight.
• Veterans' Preference Documentation: Please indicate on your resume the type of veterans' preference you are claiming and provide the appropriate supporting documentation (DD-214 stating disposition of discharge or character of service, VA letter, SF-15, etc.) to validate your claim. For more information regarding eligibility requirements, please go to: http://www.fedshirevets.gov/job/vetpref/index.aspx.
• Education Documentation: If this position requires proof of higher education, or you are substituting education for experience, you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. This also includes Census Bureau employees.
Education completed in foreign colleges or universities may be used to meet the requirements. Please refer to http://www.opm.gov/qualifications/policy/ApplicationOfStds-04.asp for more information.
You are not required to submit official documents at this time; copies are sufficient.
• Special Instructions for Foreign Education: Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education's website http://www.ed.gov/international/usnei/us/workrecogdoc. You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application.
Failure to provide such documentation when requested will result in loss of consideration.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Your complete application, including required documents, must be received by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. To apply on-line, you must complete and submit an application by accessing the USAJOBS website at http://www.usajobs.gov/. To begin, click the "Apply" button and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents. (After registering in your USAJOBS account and clicking "Submit," you will automatically transition to the Department of Commerce's specific site where you will complete your application. You must click "Submit" at the end of the application process to send your application for consideration.) To return to your saved application, log in to your USAJOBS account at http://www.usajobs.gov/ and click on "Applications." Click on the position title, and then select "Update Application"
If you have problems completing your online application, including problems submitting your supporting documents, please contact the Help Desk by email at mgshelp@monster.com or by phone at 866.656.6831. The help desk is available Monday—Friday, 7:00 a.m. to 7:00 p.m. ET.
BUREAU OF THE CENSUS
NY Regional Census Center
New York, New York 10005
United States
Next steps
You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at http://usajobs.gov/ and clicking on "Applications." The status will be visible next to the corresponding positions.
The four points of notification are: 1. Application Received or Application Incomplete; 2. Minimum Qualification Requirement Met or Minimum Qualification Requirement Not Met; 3. Referred or Not Referred; and 4. Selected or Not Selected
By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or, you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation. You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
