The Office of Congressional Workplace Rights (OCWR) is looking for a dynamic Administrative Dispute Resolution Specialist who possesses excellent communication skills to join OCWR's team of dedicated employees responsible for administering the Congressional Accountability Act (CAA), which applies the rights and responsibilities of 13 employment and labor workplace statutes in the Legislative Branch.Learn more about this agency
- The Administrative Dispute Resolution (ADR) Specialist serves as an integral part of the Office of Congressional Workplace Rights' (OCWR) program to inform, educate, and train the legislative branch community on their rights and responsibilities under the Congressional Accountability Act (CAA). The incumbent therefore is knowledgeable of the substantive provisions of the CAA and the Office's Procedural Rules.
- The incumbent is able to convey complex ideas and apply problem-solving techniques. Obtains pertinent information from individual on their concerns, assessing facts and situations to determine if allegations are within the CAA's purview, and providing relevant information on the CAA's substantive provisions and the ADR process. Responds timely to mail, fax, voice mail, and e-mail messages.
- Possesses strong oral and written communication skills, conveys ideas effectively, prepares written notes, conducts research, and drafts complex reports. Prepares correspondence in the appropriate format, style, and content.
- Assists with certain labor relations matters.
- Attends and contributes to regular staff meetings. Also participates in meetings among Congressional stakeholders, including attorneys, unions, employees, and employers to discuss CAA provisions, ADR procedures, outreach initiatives, and OCWR programs.
- Skilled in the use of computer software applications, including data base operations. Prepares documents and correspondence electronically, and inputs and tracks data.
- Serves as back-up support to the Clerk / Case Administrator, and performs the following duties: (1) monitors daily case processing; (2) retrieves statistical data from the case management system; (3) troubleshoots results to obtain accurate and detailed statistics on the use of the OCWR for annual reporting purposes; (4) assists in storing and disposing of ADR files consistent with records retention requirements, and (5) maintains an accurate index recording the content of stored and/or destroyed ADR files.
- Assists the education team by developing and editing educational materials and training modules. Conducts training and informational sessions, as needed.
- Assists in developing and implementing strategic plans and other efforts to enhance organizational efficiency, and helps in the planning of special events.
- Performs duties in a timely and competent manner, taking initiative without specific instruction, acts independently when appropriate, and maintains constructive and productive relationships with colleagues and stakeholders.
- Is impartial and neutral in handling all matters, and maintains strict confidentiality as required by the CAA and the OCWR's Procedural Rules.
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This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/544406100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.