This position is part of the National Archives and Records Administration, Military Personnel Records. As an Archives Technician, you will be serving as a customer service representative in the Call Center within Military Personnel Records, National Personnel Records Center (NPRC), National Archives and Records Administration (NARA).Learn more about this agency
The following are the duties of this position at the GS-06. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
- Fields the most complex calls across all record groups and series regarding the status of reference requests which may pertain to fire destroyed and/or damaged records and/or Congressional and/or highly sensitive and/or regarding a high ranking governmental official including the Archivist of the United States, and determines, based on the nature of the request, what records and/or information is available.
- Communicates directly with all levels of customers by telephone, and/or e-mail to obtain clarification of the request or additional information which may facilitate the response.
- Investigates conflicting record information, apparent errors, and/or omissions of record data. Documents issues and findings. Determines and implements the appropriate course of action.
- Participates as a team member in a variety of functions as determined by team decisions, which may include performing work distribution and/or quality assurance and/or administrative team related duties.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/543162600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.