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    Duties

    Summary

    This position is part of the National Archives and Records Administration, Military Personnel Records. As an Archives Technician, you will be serving as a customer service representative in the Call Center within Military Personnel Records, National Personnel Records Center (NPRC), National Archives and Records Administration (NARA).

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    Responsibilities

    The following are the duties of this position at the GS-06. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

    • Fields the most complex calls across all record groups and series regarding the status of reference requests which may pertain to fire destroyed and/or damaged records and/or Congressional and/or highly sensitive and/or regarding a high ranking governmental official including the Archivist of the United States, and determines, based on the nature of the request, what records and/or information is available.
    • Communicates directly with all levels of customers by telephone, and/or e-mail to obtain clarification of the request or additional information which may facilitate the response.
    • Investigates conflicting record information, apparent errors, and/or omissions of record data. Documents issues and findings. Determines and implements the appropriate course of action.
    • Participates as a team member in a variety of functions as determined by team decisions, which may include performing work distribution and/or quality assurance and/or administrative team related duties.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    6

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/543162600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.