THIS ANNOUNCEMENT IS FOR THE 2019 HURRICANE SEASON ONLY. YOU WILL NEED TO REAPPLY NEXT YEAR IF INTERESTED IN WORKING FOR ODA DURING THE 2020 HURRICANE SEASON.
You will either be hired at the GS-9 or GS-11 with no promotional potential.
By applying for this position with SBA's Office of Disaster Assistance, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.
Summary
THIS ANNOUNCEMENT IS FOR THE 2019 HURRICANE SEASON ONLY. YOU WILL NEED TO REAPPLY NEXT YEAR IF INTERESTED IN WORKING FOR ODA DURING THE 2020 HURRICANE SEASON.
You will either be hired at the GS-9 or GS-11 with no promotional potential.
By applying for this position with SBA's Office of Disaster Assistance, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.
(This is base salary. Locality will be added based on the location of the employee's residence)
Pay scale & grade
GS 9 - 11
Location
Location Negotiable After Selection, United States
Many vacancies
Telework eligible
No
Travel Required
76% or greater - On occasion, especially during times of substantial disaster activity, you may be required to work overtime and/or travel with little or no advance notice.
Relocation expenses reimbursed
No
Appointment type
Temporary - (Appointments will normally range from 30 days to 180 days, but may be extended depending on the level of disaster activity.)
As a Disaster Recovery Specialist (Customer Service Representative) at the GS-1101-9/11, some of your typical work assignments may include:
Assisting with completing home and business loan applications electronically and communicating disaster loan program information to disaster survivors.
Explaining loan closing documents to borrowers and assisting in closing approved disaster loans.
Using computer skills to input disaster survivor information to complete loan applications, utilize e-mail, word processing, spreadsheets, and the Internet, and to navigate within a database to input and retrieve information.
Performing some financial computations/analyses to determine applicants' ability to repay loans.
Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.
You must be able to obtain and maintain a Government travel credit card.
Favorable background investigation and credit check are required.
Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten to fourteen hours a day).
A valid driver's license will be required.
Credit Score must be at least 500.
Qualifications
Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below. You must meet all qualification requirements by the closing date of this announcement.
You may qualify based on experience, education or a combination of both.
Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer or that experience will not be credited for meeting the specialized experience requirement.
GS-09: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate at least three (3) of the following:
Using computer programs such as MS Word, Outlook, and Internet Explorer;
Responding to a variety of customer inquiries and/or providing program information to the public;
Working as a member of a team or group to achieve goals, objectives or metrics to produce deliverables; AND/OR
Working with financial documents: such as, tax returns, income (profit and loss) statements, schedules of liabilities, balance sheets, etc.
GS-11: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-09 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
Using computer programs such as MS Word, Outlook, and Internet Explorer; AND
Responding to a variety of customer inquiries and/or providing program information to the public; AND
Working with at least three (3) of the following financial documents: specifically, tax returns, income (profit and loss) statements, schedules of liabilities and balance sheets for individuals or businesses; (TO RECEIVE CREDIT YOU MUST SPECIFY THE FINANCIAL DOCUMENTS IN YOUR RESUME); AND
Performing/preparing financial or credit analyses.
OR
Education
If qualifying based on education, you must submit transcripts to be eligible.
GS-09: Must have a master's or equivalent graduate degree in a related field or 2 full years of related progressively higher level graduate education leading to such a degree.
GS-11: Must have a doctorate or equivalent graduate degree in a related field or 3 full years of related progressively higher level graduate education leading to such a degree.
OR
A combination of experience and education as indicated above.
Additional information
If you work or are expected to work at least 90 consecutive days and 130 hours per month, you will become eligible for health insurance benefits only.
You will either be hired at the GS-9 or GS-11 with no promotional potential.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applications will be reviewed for qualifications. You will be contacted directly if selected.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
Toapply for this position, you must provide a complete Application Package which includes:
1. Your Resume showing average hours worked per week, dates of employment and duties performed.
2. Completed Questionnaire
College Transcript(s), if qualifying based on education.
Unofficial transcripts may be submitted during the application process; however, official transcripts will be required if selected.
Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 or other DD-214 copy showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 11/30/2019 to receive consideration.
To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
You will receive an email notification when your application has been received for the announcement.
To verify the status of your application, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application.
Your uploaded documents may take several hours to clear the virus scan process.
Required Documents
Toapply for this position, you must provide a complete Application Package which includes:
1. Your Resume showing average hours worked per week, dates of employment and duties performed.
2. Completed Questionnaire
College Transcript(s), if qualifying based on education.
Unofficial transcripts may be submitted during the application process; however, official transcripts will be required if selected.
Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 or other DD-214 copy showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 11/30/2019 to receive consideration.
To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
You will receive an email notification when your application has been received for the announcement.
To verify the status of your application, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application.
Your uploaded documents may take several hours to clear the virus scan process.
