This position is located in EPA, Office of Inspector General (OIG), Office of Management (OM), Information Technology Directorate (ITD), in Washington, DC. For more information on this office, please visit: www.epa.gov/oig.
Summary
This position is located in EPA, Office of Inspector General (OIG), Office of Management (OM), Information Technology Directorate (ITD), in Washington, DC. For more information on this office, please visit: www.epa.gov/oig.
-Current federal employees with competitive status; reinstatement eligibles; and candidates applying under the EPA Career Transition Assistance Program or the Interagency Career Transition Assistance Program.
-Veterans who are preference eligibles or who have been separated from the armed services under honorable conditions after 3-years or more of continuous active service.
-Applicants eligible for non-competitive appointment.
-Public Health Service Officers.
-Overseeing the IT technical support (help desk) for all of the OIG. Planning and carrying out customer support services. Diagnosing and resolving problems including highly complex or previously unsolvable problems that may require researching and applying new developments. Developing and maintaining problem tracking and resolution databases. Developing and managing customer service performance requirements
-Coaching staff in the application of appropriate problem solving methods and provides advice on work methods, practices, and procedures.
-Planning, leading, and implementing complex IT projects in all aspects of the system development life cycle.
-Forecasting trends and develop customer service strategies. Developing and interpreting policies, procedures, and strategies, governing the planning and delivery of customer support services throughout the OIG. Developing and managing customer service performance requirements. Researching system data to identify and evaluate trends or patterns of problems. Making recommendations to senior management for addressing such problems.
-Installing, configuring, and troubleshooting the programs required for processing applications programs and for operating computer hardware and software. Evaluating, selecting, and installing compilers, assemblers, and utilities. Integrating hardware and software components within the system's environment.
-You will serve as a senior consultant to EPA OIG management officials. Providing expert technical advice, guidance to management and other specialists on critical issues involving installing, configuring, maintaining and troubleshooting hardware and software. Provides customer training.
-You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.
Position has portable work and selectee may be eligible to telework.
The incumbent must obtain and maintain a Top Secret clearance.
You must meet time in grade requirements no later than 30 calendar days after the closing date of this announcement.
Qualifications
BASIC requirement (OPM GS-2210 IOR): Individuals must have IT-related experience demonstrating each of the four competencies listed below. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. The agency has identified the specific level of proficiency required for each competency based on the on the requirements of the position being filled. Your resume must demonstrate that you meet the following competencies:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
In addition to the above OPM GS-2210 IOR competencies, to qualify for the GS-14 level, you need to have at least one year of full time experience equivalent to the GS 13 level in the federal service, with experience that includes: applying knowledge of various office automation software packages in order to maintain, update and troubleshoot software and provide user training; resolving issues by evaluating options and alternatives for decision making where no precedent or guidelines exist; developing IT project plans or schedules based on an understanding of the overall program priorities and related efforts of the organization; knowledge of procedures, tools, and applications used to keep data or informaton secure (for example, public key infrastructure, point-to-point encryption, smart cards); and leading a team to accomplish IT assignments/projects.
SELECTIVE PLACEMENT FACTORS:
In addition to meeting the above requirements, you must also meet the following Selective Placement Factors. You must demonstrate experience and proficiency in the following technologies:
- Installation/configuration/troubleshoot IT hardware and software - Microsoft Windows 10 - Application of Security patches and upgrades to user computers - Active Directory - Minimum of 5 years in IT Customer Service experience - Microsoft Office application (Outlook, SharePoint, Excel, PowerPoint, etc)
You must clearly show in your resume how you meet these selective factors, or you will be rated ineligible.
Your answers to the on-line assessment will be used to evaluate your competencies in the following areas. Your resume must support your responses to the questionnaire.
-Knowledge of a wide variety of technology platforms, operating systems, applications, equipment, and desktop configurations.
-Ability to identify and diagnose IT issues and perform corrective and/or preventive actions for resolution.
-Ability to plan, organize, and direct the activities of an organization, ensuring that the advice and assistance provided complies with legal and regulatory requirements and meets customer needs.
-Ability to develop, manage, and implement comprehensive project plans for the development and deployment of IT goods and services based on organizational goals, priorities and Agency standards.
NOTE: We do not require a separate statement responding to the competencies, also referred to as Knowledge, Skills and Abilities (KSAs). However, your resume should clearly show possession of these competencies.
Education
You do not need a degree to qualify for this position.
Additional information
This information is used to determine your qualifications for employment. The use of this information is authorized under Title 5 USC, Sections 3302 and 3361.
This position is not in the bargaining unit.
If you are selected, travel, transportation, and relocation expenses will not be paid by EPA. Any travel, transportation, and relocation expenses associated with reporting to work in this position will be your responsibility.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and required documents to ensure you meet the basic qualification requirements. Your resume must address the knowledge, skills, and abilities listed in the Qualifications Section. If you meet basic qualification requirements which includes the above GS-2210 competencies, your application will be further evaluated based on your answers to the on-line assessment. Your responses to the on-line assessment will be used to measure the degree to which your background matches the requirements for the position and an applicable score assigned.
We will compare your resume and supporting documentation to your responses on the assessment questionnaire. Your resume must support your responses. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. We will evaluate your qualifications and eligibility and notify you if you meet minimum qualification requirements. To preview questions please click here.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
--Resume clearly stating your experience related to this position as described in the Duties Section and Qualifications Required Section. In describing your experience, you need to be clear and specific. We may not make assumptions regarding your experience. --Responses to the on-line assessment questionnaire
--Displaced Federal employees under CTAP - copy of your most recent performance appraisal, proof of eligibility, and your most current SF-50 noting position, grade level, tenure, and duty station. --Current EPA Employees: You are encouraged to submit a Notification of Personnel Action (SF-50). If you fail to provide an SF-50, we will access your Federal employment records in e-OPF to verify your eligibility to be considered. If your eligibility for consideration cannot be determined, your application will be rated ineligible.
If you want to know more about submitting documentation to our office, visit EPA's web site: http://epa.gov/ohr/ezhire/vacancy_requirements.htm
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You are strongly encouraged to read the entire announcement before you submit your application for this position.
To begin the application process, click the Apply On-line button to the right on this screen, follow the prompts to log-in/register, submit all required documents, and complete the assessment questionnaire. To be considered, you must submit a complete application package by 11:59 PM Eastern time on the closing date of this announcement.
All required supporting documents will be collected electronically via the USA Jobs document portfolio feature.
If you cannot apply on-line, you must contact the Human Resources Office listed to the right for assistance no later than three business days prior to the closing date of this announcement. You must provide complete application materials by the closing date of this announcement.
For detailed instructions to assist you in ensuring your application package is received, go to http://epa.gov/ohr/ezhire/vacancy_requirements.htm .
Environmental Protection Agency
US Environmental Protection Agency
1200 Pennsylvania Avenue, NW
MC: 2450T
Washington, District of Columbia 20460
United States
Next steps
You can track the progress of your application package via your USAJobs account. You will receive an acknowledgement from USAJobs that your submission was successful, once we have received your on-line occupational questionnaire, resume and any supporting documentation. You will be notified of the status of your application via your USAJobs Account after we conduct a qualification review of your complete application package. You will be contacted if further evaluation or interviews are required. Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background check, and/or verification of your education. If you are selected, you will be contacted personally by the human resources office posting this announcement.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
--Resume clearly stating your experience related to this position as described in the Duties Section and Qualifications Required Section. In describing your experience, you need to be clear and specific. We may not make assumptions regarding your experience. --Responses to the on-line assessment questionnaire
--Displaced Federal employees under CTAP - copy of your most recent performance appraisal, proof of eligibility, and your most current SF-50 noting position, grade level, tenure, and duty station. --Current EPA Employees: You are encouraged to submit a Notification of Personnel Action (SF-50). If you fail to provide an SF-50, we will access your Federal employment records in e-OPF to verify your eligibility to be considered. If your eligibility for consideration cannot be determined, your application will be rated ineligible.
If you want to know more about submitting documentation to our office, visit EPA's web site: http://epa.gov/ohr/ezhire/vacancy_requirements.htm
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You are strongly encouraged to read the entire announcement before you submit your application for this position.
To begin the application process, click the Apply On-line button to the right on this screen, follow the prompts to log-in/register, submit all required documents, and complete the assessment questionnaire. To be considered, you must submit a complete application package by 11:59 PM Eastern time on the closing date of this announcement.
All required supporting documents will be collected electronically via the USA Jobs document portfolio feature.
If you cannot apply on-line, you must contact the Human Resources Office listed to the right for assistance no later than three business days prior to the closing date of this announcement. You must provide complete application materials by the closing date of this announcement.
For detailed instructions to assist you in ensuring your application package is received, go to http://epa.gov/ohr/ezhire/vacancy_requirements.htm .
Environmental Protection Agency
US Environmental Protection Agency
1200 Pennsylvania Avenue, NW
MC: 2450T
Washington, District of Columbia 20460
United States
Next steps
You can track the progress of your application package via your USAJobs account. You will receive an acknowledgement from USAJobs that your submission was successful, once we have received your on-line occupational questionnaire, resume and any supporting documentation. You will be notified of the status of your application via your USAJobs Account after we conduct a qualification review of your complete application package. You will be contacted if further evaluation or interviews are required. Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background check, and/or verification of your education. If you are selected, you will be contacted personally by the human resources office posting this announcement.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
