Manages the front desk operations of a lodging property having an inventory in excess of 800 rooms at an AFRC facility as Front Office Manager. Through subordinate managers and leaders, is responsible for the overall management and direction of the include Front Office and Reservation operations and reports to the Rooms Division Manager.
Responsible for evaluating the success of front office and reservation programs/services in terms of profitability, guest satisfaction, and mission accomplishment. Plans, organizes, and directs, all within budget, the operation of the activity to include reservations and check in, cashiering, group management, check out, and night audit functions. Ensures compliance with policies and procedures. Evaluates program effectiveness through customer surveys or analysis of higher-level directives and requirements, financial performance, and forecasts projections and trends. Performs assessments, analysis, and develops courses of action and strategies for improvement in practices and methods that improve performance and achieve desired results in opportunities that increase efficiencies and enhance productivity such as, but are not limited to, increased occupancy, increased productivity, and better delivery of services. Executes and measures results of approved actions. Incumbent is responsible for conducting management reviews of patron program to identify problems and initiate appropriate corrective measures. Ensures internal control measures are followed and the safeguard of property.
Develops and maintains effective relationships with various functional managers. Integrates and synchronizes efforts to ensure mutual understanding and unity of effort. Coordinates, synchronizes, and integrates tasks, inquiries, reports, requests for data or assistance and other communications to appropriate personnel. Assists in the formulation of official responses and provide advice and guidance on policy. Negotiates, mediates and resolves problems and conflicts. Informs leadership on significant matters through briefings, reports and other written or oral material.
Develops the projected future plan and integrates the plan into the annual operating budget and the capital expenditure budget. Reviews and evaluates the execution of budgets, operating results, and various performance indicators. Monitors and evaluates project development for capital purchase and minor construction projects. Monitors operations through the use of process analysis to measure program effectiveness and provide recommendations. Develops and presents instructional sessions to managers, technicians, and other members of the lodging workforce.
Performs the full range of supervisory duties over any assigned staff. Motivates and inspires staff.
Conditions of Employment
Direct Deposit and Social Security Card are required upon appointment
Meet qualification/eligibility/background requirements for this position
Satisfactory completion of employment verification (E-Verify) check
One year probationary period may be required
A physical examination may be required
Satisfactory completion of pre-employment background checks in accordance with AR 215-3, to include a National Check with Inquires (NACI)
If selected, a completed and signed copy of our job application (DA Form 3433) is required prior to entrance on duty. (Click here to view the form).
Qualifications
QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.
Minimum Qualifications:
- Supervisory/managerial experience
- Subject matter expertise in hotel management
- Ability to meet deadlines in a fast paced environment
- Experience with hotel operations in large full-service hotel environment
- Experience evaluating, analyzing and recommending process, procedures, and performances
- Experience with multi-tasking to meet operational needs
- Proficiency with Microsoft Word and Excel
All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks.
All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.
Highly Qualifying Criteria:
- 2yr minimum of Hotel Management Experience
- Experience with Opera PMS
- Experience with Financial Budgets
- Experience creating Standard Operating Procedures (SOPs)
- Experience with HOTSOS and/or Ticketsage
Education
Education is not required for this position and will not be utilized in determining minimum qualifications. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.
Additional information
Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
Payment of Permanent Change of Station (PCS) costs is authorized based upon a determination that a PCS move is in the Government interest.
Please check out our application information kit to view additional information you may find useful when applying for our jobs.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents must be submitted with your application:
Resume
Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
Cover Letter
DD-214/ Statement of Service
DA Form 3433, DA 3434
Reasonable Accommodation Documentation
Resume
SF-50/ Notification of Personnel Action
Transcript
Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application packet using one of the two methods identified below:
Electronically (preferred): https://www.usajobs.gov/ and search for announcement number WENAFP41910545783. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Hawaii Standard Time to the Human Resources Office, on the closing date of the announcement.
P4-NAF-HAKOHO HALE KOA HOTEL
DO NOT MAIL
Honolulu, HI 96815
US
Next steps
Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents must be submitted with your application:
Resume
Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
Cover Letter
DD-214/ Statement of Service
DA Form 3433, DA 3434
Reasonable Accommodation Documentation
Resume
SF-50/ Notification of Personnel Action
Transcript
Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application packet using one of the two methods identified below:
Electronically (preferred): https://www.usajobs.gov/ and search for announcement number WENAFP41910545783. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Hawaii Standard Time to the Human Resources Office, on the closing date of the announcement.
P4-NAF-HAKOHO HALE KOA HOTEL
DO NOT MAIL
Honolulu, HI 96815
US
Next steps
Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
