Clarification from the agency

All groups of qualified individuals.

The Deputy Executive Director for Operations maintains knowledge of the entire Compensation Program, service mission, vision, and operations to supervise and manage the functional areas for which the incumbent is primarily responsible, and to provide leadership in the other Deputy Executive Directors' functional areas when the need arises. In the absence of the Director, Compensation Service the incumbent may be designated as the Acting Executive Director.

The incumbent has responsibility for the full spectrum of personnel management activities. Provides guidance through high-level civilian supervisory personnel to include professional, technical, and administrative personnel of the Compensation Service Training Staff, Business Management Staff, and Quality Assurance Staff.

• Responsible for national training for all compensation claims processors within VBA, including centralized training for all new employees and recurring training curriculum.
• Responsible for skills certification testing that all claims processing employees must pass.
• Oversee the compensation national quality assurance program, which consist of general quality reviews and specialized reviews for the organization.
• Responsible for the policy and procedures for approximately 600 Quality Review Specialists that are embedded at Regional Offices across the country.
• Conduct oversight of Regional Offices to ensure that they are performing according to current policy and procedures.
• Oversee the business management staff consisting of the maintenance of all Legacy IT systems, and the integral role in the development of the new VA claims processing systems.
• Responsible for the implementation of policies and procedures related to the administration of VA disability compensation claims.
• Provides executive leadership responsibility for the effective, efficient, and economical operation of benefits programs and services provided by law for Veterans, their dependents, and beneficiaries.
• Provides managerial oversight and competence in articulating the mission, identifying overlapping or redundant functions, and negotiating roles and responsibilities.
• Works to establish central office policies and procedures consistent with national standards.
• Provides competence in translating program needs into operational accomplishments.
• Captures changing needs of varying customers via outreach in Veteran communities, conventions, inter/intra agency entities, Congress and other local stakeholders,

Conditions of employment

• US citizenship is required.
• One year probationary period required for initial SES appointment.
• Males born after 12-31-59 must be registered for Selective Service.
• Incumbents of this position will be subject to a background investigation commensurate with the risk and sensitivity level of the position.
• Successful completion of drug screening required.
• Public Financial Disclosure Report (SF-278) is required.
• May be subject to reassignment geographically or organizationally.

Qualifications

To meet the minimum qualifications, applicant must possess the following technical and executive core qualifications. These qualifications would typically be gained through progressively responsible management or executive level assignments such as director of a regional office, medical facility or program manager. An individual's total experience, education and volunteer work experience must demonstrate the ability to perform the duties of the position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

MANDATORY EXECUTIVE CORE QUALIFICATIONS (ECQs): All applicants must submit a written narrative response to the following ECQs. Your narrative must address each ECQ separately. Additional information on ECQs is available at: http://www.opm.gov/policy-data-oversight/senior-executive-service/executive-core-qualifications/. Applicants are encouraged to follow the Challenge, Context, Action and Results model outlined in the guide. It is recommended that you draft your ECQs in a Word document and then upload into the system.

1. Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

2. Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

3. Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

4. Business Acumen: The ability to manage human, financial and information resources strategically.

5. Building Coalitions: The ability to build coalitions internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

TECHNICAL QUALIFICATION (TQ)s: In addition, all applicants must submit a written narrative response to the following TQ(s). Please give examples and explain how often you used your skills, the complexity of the knowledge possessed, the level of people you interacted with, the sensitivity of the issues you handled managing a large public or private sector organization that administers complex, rules-based benefits or services, etc. It is recommended that you draft your TQ(s) in a word document and then upload into the system.

TQ1: Demonstrated experience in successfully leading and managing a large public or private sector organization that administers a complex rules-based benefits or services for a large group of beneficiaries or customers.

TQ2: Demonstrated experience in developing administrative policy and procedures, and support services that impact program operations, other business lines and agencies facilitating the delivery of non-medical benefits and/or services to a large group of beneficiaries or customers.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Step 1: ECQ qualifications

Step 2: Technical Qualification(s)

Step 3: VA Executive Resources Board

Step 4: Nominating Organization may conduct interviews

Step 5: Approval by the Selecting Official (may include additional screening)

Step 6: OPM Qualifications Review Board certification