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    Duties

    Summary

    THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

    This position is located in an information management organization. The purpose of this position is to serve as the primary interface between the incumbent's assigned organization and all information systems customers associated with the C4 mission. Responsible for management of the organization's customer support help desk and maintenance of the workload accounting database using help desk software.

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    Responsibilities

    IT Specialist (CUSTSPT) GS-2210-09

    • Serves as a technical specialist on all automated systems utilized throughout the state.
    • Receives requests for resolution of hardware or software problems that may require in-depth research.
    • Participates in site surveys in order to verify adequacy of software installation practices and operating environments are compliant with desktop and network security standards, and network operations to ensure customer needs are met.
    • Provides technical assistance to current and potential users so that LAN/WAN and other C4 systems operations have few major disruptions.
    • Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software.
    • Installs and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices.
    • Performs operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts.
    • Performs other as duties as assigned.
    The full Position Descriptions (PDs) can be found at the following link: GS-2210-09, NGD0269000


    IT Specialist (CUSTSPT) GS-2210-11
    • Serves as a technical expert on all supported automated systems utilized throughout the state.
    • Develops and maintains the customer service database for all service requests.
    • Performs intensive collection and analysis of data from the customer service database to create trend reports, performance reports, and future requirements for all areas of Information Management.
    • Researches trends and patterns to implement new or improved communications methods and procedures.
    • Conducts site surveys for information systems designed to verify adequacy of network operations and ensure customer needs are met.
    • Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software.
    • Performs operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts.
    • Performs other duties as assigned.
    The full Position Descriptions (PDs) can be found at the following link: GS-2210-11, NGD0268000

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    11

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/532293200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.