This position is located in the Office of Inspector General (OIG), Office of Information Technology (OIT), Headquarters duty location in Arlington, VA, of the Federal Deposit Insurance Corporation. Provides a wide range of information technology (IT) services, data base management, system development, project management, and expert technical assistance to OIG personnel.
Summary
This position is located in the Office of Inspector General (OIG), Office of Information Technology (OIT), Headquarters duty location in Arlington, VA, of the Federal Deposit Insurance Corporation. Provides a wide range of information technology (IT) services, data base management, system development, project management, and expert technical assistance to OIG personnel.
Applicants in the local commuting area with status (i.e., current permanent Federal employees in the competitive service and former Federal employees with reinstatement eligibility) and those eligible for appointment under special hiring authorities; and veterans eligible for VEOA appointment.
Identifies customer requirements by collaborating with other FDIC staff knowledgeable in IT service requirements. Collects data by identifying information sources, survey methodology and collection methods. Provides input and provides recommendations regarding new or developing hardware, software and firmware technologies and their effectiveness as applied to OIG processes and programs.
Analyzes, defines and organizes information by studying, analyzing, interpreting and classifying data, data requirements and specifications. Plans for anticipated changes in data capacity requirements based on changes in law, technology, programs and processes. Develops and monitors performance levels of software and hardware and evaluates, recommends and proposes alternative methods of information processing. Prepares reports by collecting, analyzing and summarizing information.
Maintains databases, systems, programs, and project management.
Maintains databases by entering data, monitoring performance tuning, backup and recovery of data and maintaining data base management system software. Serves as a system administrator for all OIG applications including the OIG SharePoint Web technologies and web tools. Plays a major role in the OIG’s transition to Cloud computing.
Resolves data retrieval issues and documents system changes and revisions. Assists in introducing processes to maintain a stable network environment. Develops and monitors performance levels of software and hardware and evaluates, recommends and proposes alternative methods of information processing. Assist with trouble shooting, installing, testing and implementing new systems and IT products.
Supports and interacts with operating customer’s data bases, systems and programs.
Serves as a liaison between OIG and the FDIC’s Division of Information Technology. Serves as a member of FDIC wide IT teams and committees.
Prepares reference materials for users on new systems and IT products by writing operating instructions. Assists with the training of staff on IT-related equipment. Maintains customer confidence and protects operations by keeping information confidential. Assists in the setup, management and maintenance of all IT-related equipment (IPhones, laptops, desktops, etc.). Maintains hardware and software maintenance agreements to ensure integrity of operations processes. Supports end users with IT related problems in a responsive and service oriented manner.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.
For the CG 13 grade level, applicants must possess at least one year of specialized experience equivalent to the grade 12 level or above in the Federal service. Specialized experience includes providing a wide range of information technology (IT) services (such as assisting in the setup, management and maintenance of all IT related equipment), database management, system development, network administration, project management and expert technical assistance (i.e. supporting end users with IT related problems in a responsive and service oriented manner).
For the CG 14 grade level, applicants must possess at least one year of specialized experience equivalent to the grade 13 level or above in the Federal service. Specialized experience includes providing a wide range of information technology (IT) services (such as assisting in the setup, management and maintenance of all IT related equipment), database management, system development, network administration, project management and expert technical assistance (i.e. supporting end users with IT related problems in a responsive and service oriented manner).
You must also have Information Technology (IT) related experience which demonstrates proficiency in each of the following competencies:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Education
There is no substitution of education for the experience for this position.
Additional information
To read about your rights and responsibilities as an applicant for Federal employment, click here.
If selected, you may be required to serve a probationary period.
Additional selections may be made should we determine there are more vacancies to fill in the same position.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and the online assessment questionnaire will be reviewed, to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.
The competencies/knowledge, skills, and abilities (KSAs) you will be assessed on are listed below. Top ranked candidates will be referred to the selecting official for further review and consideration.
Knowledge of professional computing system, IT industry trends, interrelationships between IT specialties as well as advanced IT data management principles, concepts, methods, standards and practices to make decisions and recommendations.
Knowledge of the structure and function of IT systems, applications, IT policies/procedures and resources.
Knowledge and skill in applying database management systems, operating systems, technical architecture, enterprise IT infrastructure and networks system linkages to implement and interpret guidelines used by others as well as to anticipate future OIG IT requirements.
Skill in presenting issues, results and recommendations in both written and oral communications.
Excellent interpersonal skills to exchange information and ideas in ways that promote mutual understanding of organizational issues and initiatives and to ensure that effective decision making occurs in operations.
You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Please review the following to determine your eligibility and which document(s) is required to complete your application:
VETERANS EMPLOYMENT OPPORTUNITY ACT (VEOA) ELIGIBLES AND SPECIAL HIRING AUTHORITIES FOR VETERANS: If you are applying for consideration under VEOA and special hiring authorities for veterans, click here.
SPECIAL APPOINTING AUTHORITIES FOR PEOPLE WITH DISABILITIES: If you are applying for consideration under special appointing authorities for people with disabilities, you will be required to provide proof of disability documentation to specify that you are a person who (1) has a severe physical disability; (2) an intellectual disability; or (3) a psychiatric disability. Severe physical disabilities include but are not limited to blindness, deafness, paralysis, missing limbs, epilepsy and dwarfism. The documentation does NOT need to detail your specific disability, medical history or need for accommodation, however, the letter should clearly state that you are eligible for appointment under this authority. THE DOCUMENTATION MUST HAVE BEEN OBTAINED FROM: (a). Licensed medical professionals; or (b). State or private vocational rehabilitation specialists; or (c). Any Government agency (e.g. VA, etc.) that issues or provides disability benefit. To view sample Schedule A proof of disability letters and for more information on this special appointing authority, click here. Please note that employees hired under this Schedule A hiring authority will be required to complete a Standard Form 256 to identify their disability status.
INTERAGENCY TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here.
CURRENT FEDERAL EMPLOYEES OR REINSTATEMENT ELIGIBLE WITH COMPETITIVE STATUS: A copy of your most recent SF Form 50, Notification of Personnel Action, that shows: (1) permanent or career-conditional tenure (codes 1 or 2, in block 24), and (2) position occupied in the competitive service (code 1, in block 34). To be considered as a non- competitive eligible candidate, the SF-50 must show the highest grade level or promotion potential level applicant has attained competitively and grade must be equivalent or higher than the grade for which applying.
FDIC EMPLOYEES: Submit a final digitally signed copy of your most recent Annual Performance Appraisal and Evaluation form. The final PDF form is also acceptable.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process.
You must apply online. Applicants requesting an exception from the online process must contact the Human Resources Specialist or contact point listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional Application Information” to continue.
You have until 11:59 p.m. EST (Eastern Standard Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Federal Deposit Insurance Corporation
Office of Inspector General
3501 Fairfax Drive
OIG-HR
Arlington, Virginia 22226
United States
Next steps
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Please review the following to determine your eligibility and which document(s) is required to complete your application:
VETERANS EMPLOYMENT OPPORTUNITY ACT (VEOA) ELIGIBLES AND SPECIAL HIRING AUTHORITIES FOR VETERANS: If you are applying for consideration under VEOA and special hiring authorities for veterans, click here.
SPECIAL APPOINTING AUTHORITIES FOR PEOPLE WITH DISABILITIES: If you are applying for consideration under special appointing authorities for people with disabilities, you will be required to provide proof of disability documentation to specify that you are a person who (1) has a severe physical disability; (2) an intellectual disability; or (3) a psychiatric disability. Severe physical disabilities include but are not limited to blindness, deafness, paralysis, missing limbs, epilepsy and dwarfism. The documentation does NOT need to detail your specific disability, medical history or need for accommodation, however, the letter should clearly state that you are eligible for appointment under this authority. THE DOCUMENTATION MUST HAVE BEEN OBTAINED FROM: (a). Licensed medical professionals; or (b). State or private vocational rehabilitation specialists; or (c). Any Government agency (e.g. VA, etc.) that issues or provides disability benefit. To view sample Schedule A proof of disability letters and for more information on this special appointing authority, click here. Please note that employees hired under this Schedule A hiring authority will be required to complete a Standard Form 256 to identify their disability status.
INTERAGENCY TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here.
CURRENT FEDERAL EMPLOYEES OR REINSTATEMENT ELIGIBLE WITH COMPETITIVE STATUS: A copy of your most recent SF Form 50, Notification of Personnel Action, that shows: (1) permanent or career-conditional tenure (codes 1 or 2, in block 24), and (2) position occupied in the competitive service (code 1, in block 34). To be considered as a non- competitive eligible candidate, the SF-50 must show the highest grade level or promotion potential level applicant has attained competitively and grade must be equivalent or higher than the grade for which applying.
FDIC EMPLOYEES: Submit a final digitally signed copy of your most recent Annual Performance Appraisal and Evaluation form. The final PDF form is also acceptable.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process.
You must apply online. Applicants requesting an exception from the online process must contact the Human Resources Specialist or contact point listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional Application Information” to continue.
You have until 11:59 p.m. EST (Eastern Standard Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Federal Deposit Insurance Corporation
Office of Inspector General
3501 Fairfax Drive
OIG-HR
Arlington, Virginia 22226
United States
Next steps
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
