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    Duties

    Summary

    You will serve as an Archives Technician in the developmental capacity as a Customer Service Representative for the Customer Service Call Center in Reference Core 2, Military Personnel Records (MPR).

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    Responsibilities

    As an Archives Technician, GS-1421-04, your work assignments may include the following under supervision:

    • Uses a telephone operated by an automated distribution system, and other basic office equipment.
    • Obtains location of records using various databases to reply to customer inquiries. Reviews customer responses to requests and documents issues and findings. Determines and implements the appropriate course of customer service action.
    • Answers customer requests via telephone, e-mail, fax, and mail. References applicable procedures in furnishing the customer response. Provides guidance to the customer regarding the additional information needed for future action.
    • Addresses customer concerns regarding the releasability of requested information by applying knowledge of laws, regulations, policies and procedures regarding disclosure of personnel and medical information (e.g., Freedom of Information Act, Privacy Act, restrictions imposed by the military services).
    • Uses a personal computer to type a variety of e-mails, correspondence, forms and other materials in responding to customer inquiries.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    6

  • Job family (Series)

    1421 Archives Technician

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/529980100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.