Clarification from the agency

All groups of qualified individuals.

The Deputy Under Secretary for Health for Operations and Management, (DUSHOM), Veterans Health Administration, Department of Veterans Affairs is located in Washington, DC and is responsible for overseeing the management and field operations for the largest integrated health care system in the country through the direct supervisions of 18 regional health care systems known as Veterans Integrated Service Networks (VISN).
The DUSHOM has overall responsibility for administrative programs related to the delivery of healthcare such as business operations and integrity, environmental programs, healthcare technology management, healthcare engineering, procurement and logistics, and capital assets.
The DUSHOM works under the general direction of the overall program objectives established by the Principal Deputy Under Secretary for Health. The responsibilities include, but not limited to:
- Supervises 18 Veterans Integrated Service Network (VISN) Directors.
- Responsible for the implementation and oversight of national healthcare system priorities.
- Recommends shifts in resources and staffing levels such as identifying and recommending
- candidates for selection, reassignment, or promotions for leadership positions throughout the national healthcare system.
- Evaluates existing management practices, policies, and organizational structures.
- Assists in resolving problems which involves complex healthcare operations issues,
- including relationships within and between facilities and VISNs, Congressional delegations, Veterans Service Organizations, and other elements in the Department.
- Establishes and maintains effective working relationships with various high-level individuals of Federal, state, and local entities to facilitate healthcare delivery programs and processes.

Conditions of employment

• US citizenship is required.
• One year probationary period required for initial SES appointment.
• Males born after 12-31-59 must be registered for Selective Service.
• Incumbents of this position will be subject to a background investigation commensurate with the risk and sensitivity level of the position.
• Successful completion of drug screening required.
• Public Financial Disclosure Report (SF-278) is required.
• May be subject to reassignment geographically or organizationally.

Qualifications

To meet the minimum qualifications, applicant must possess the following technical and executive core qualifications. These qualifications would typically be gained through progressively responsible management or executive level assignments such as director of a regional office, medical facility or program manager. An individual's total experience, education and volunteer work experience must demonstrate the ability to perform the duties of the position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

MANDATORY EXECUTIVE CORE QUALIFICATIONS (ECQs): All applicants must submit a written narrative response to the following ECQs. Your narrative must address each ECQ separately. Additional information on ECQs is available at: http://www.opm.gov/ses/recruitment/qualify.asp. Applicants are encouraged to follow the Challenge, Context, Action and Results model outlined in the guide. It is recommended that you draft your ECQs in a Word document and then upload into the system.

1. Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

2. Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

3. Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

4. Business Acumen: The ability to manage human, financial and information resources strategically.

5. Building Coalitions: The ability to build coalitions internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

TECHNICAL QUALIFICATION (TQ)s: In addition, all applicants must submit a written narrative response to the following TQ(s). Please give examples and explain how often you used your skills, the complexity of the knowledge possessed, the level of people you interacted with, the sensitivity of the issues you handled managing a large public or private sector organization that administers complex, rules-based benefits or services, etc. It is recommended that you draft your TQ(s) in a word document and then upload into the system.

TQ 1. Recent experience overseeing healthcare operations in a large healthcare system consisting of geographically dispersed hospitals of varying complexity, community clinics and other direct care services.
TQ 2. Knowledge and experience of health care purchasing or managed care operations; experience and knowledge of utilization management, care - coordination and member and provider services operations.
TQ 3. Demonstrated success in managing stakeholder engagements (e.g., customers, public officials, Congress, etc.).

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Step 1: ECQ qualifications

Step 2: Technical Qualification(s)

Step 3: VA Executive Resources Board

Step 4: Nominating Organization may conduct interviews

Step 5: Approval by the Selecting Official (may include additional screening)

Step 6: OPM Qualifications Review Board certification