This position is located in the Consumer Financial Protection Bureau/Office of the Director/Washington, DC and is responsible for carrying out Section 1035 of the Dodd Frank Act. The incumbent provides timely assistance to borrowers of private education loans.
This position is located in the Consumer Financial Protection Bureau/Office of the Director/Washington, DC and is responsible for carrying out Section 1035 of the Dodd Frank Act. The incumbent provides timely assistance to borrowers of private education loans.
As a CN-0301-71 Private Education Loan Ombudsman, you will:
Review and attempt to resolve informally complaints from borrowers of private education loans, including as appropriate, attempt to resolve such complaints in collaboration with the Department of Education and with institutions of higher education, lenders, guaranty agencies, loan servicers and other participants in private education loan programs.
Review and analyze compiled data on borrower complaints and determine appropriate recommendations regarding private education and Federal student loan policies and programs to the Bureau Director, executive departments and Congress.
Interface and coordinate with policy functions across the Bureau, the Department of Education, and external stakeholders including institutions of higher education, lenders, guaranty agencies, loan servicers and other participants to research and influence the most beneficial way of improving identified gaps or policies. Prepare and deliver briefings to other senior leaders at the Bureau, staff representatives, and/or high level external stakeholders regarding consumer credit and financial services markets specifically focused on private education loans.
Establish and maintain collaborative relationships with other heads of Bureau divisions and offices, and with researchers and senior level officials in other agencies, the private sector, and academia.
Click "Print Preview" to review the entire announcement before applying.
Must be a U.S. Citizen or U.S National
Public Trust background investigation will be required
The experience may have been gained in either the public or private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week on your résumé.
Qualifications
You must meet the following requirements within 30 days of the closing date of this announcement.
Specialized experience: For the CN-71, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the CN-60grade level in the Federal service (For qualification purposes, the CN-60 is broadly equivalent to the GS-14). Specialized experience for this position includes:
Providing expert advice or training others on consumer protection laws and regulations regarding private education loans; AND
Analyzing complaint data to identify problems and trends, and developing recommendations to improve gaps in policy and/or procedures; AND
Conducting program evaluation and reporting findings.
Additional information
- We may select from this announcement or any other source to fill one or more vacancies. - This is a non-bargaining unit position. - We offer opportunities for telework. - We offer opportunities for flexible work schedules. -Ethics: Bureau employees are subject to government-wide ethical standards of conduct, financial disclosure requirements, and post-employment prohibitions, which applicants may review at www.oge.gov. In addition, employees must comply with the Supplemental Standards of Ethical Conduct for Employees of the Consumer Financial Protection Bureau (5 CFR 9401), which, among other things, prohibit an employee or the employee’s spouse or minor child from owning or controlling a debt or equity interest in an entity supervised by the Bureau. Regulations also impose restrictions on the outside activities of certain Bureau employees, including examiners and attorneys. Applicants may review the Bureau ethics regulations and a summary of the regulations at www.consumerfinance.gov. Questions regarding these requirements and prohibitions should be directed to the Bureau Ethics Office at EthicsHelp@cfpb.gov.
CONDITIONS OF EMPLOYMENT: - A one year probationary period may be required. - A one year supervisory or managerial probationary period may be required. - Must successfully complete a background investigation. - Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency - If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. - Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. - Obtain and use a Government-issued charge card for business-related travel. - File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Consumer Financial Protection Bureau determines the salary offer for each selectee based primarily on three key factors:
The selectee’s directly related experience at the same level as the positon
The selectee’s overall experience in a particular industry or area
The salaries of other Bureau employees in similar positions and with similar levels of experience.
We also take the selectee’s skill set into account. Applicants should note that salary offers seldom fall near the upper end of the salary range as listed in this vacancy announcement. Salary may be set from the minimum of the salary range to the midpoint of the salary range. In some instances, based on a selectee’s extensive experience directly related to the position, salary may be set at or above the mid-point up to the maximum salary for that band level.
Our comprehensive benefits are among the most generous in the federal government. They include: - Challenging and rewarding work benefiting American consumers - Opportunities for development and advancement - Comprehensive Federal health, vision, dental, life, and long-term care insurance programs - Learn more about Federal benefits programs at: http://files.consumerfinance.gov/f/201310_cfpb_benefits.pdf
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.
Rating: Your application will be evaluated in the following areas: Analytical Thinking, Building Inclusive Relationships, Oral Communication, and Written Communication. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, A, B or C depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.
Applicants who meet the minimum qualification requirements and receive a score within the top tier of candidates on the self-assessment questions, may be provided the opportunity to participate in an assessment. A CFPB representative will contact you via email with instructions and requirements. If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Consumer Financial Protection Bureau determines the salary offer for each selectee based primarily on three key factors:
The selectee’s directly related experience at the same level as the positon
The selectee’s overall experience in a particular industry or area
The salaries of other Bureau employees in similar positions and with similar levels of experience.
We also take the selectee’s skill set into account. Applicants should note that salary offers seldom fall near the upper end of the salary range as listed in this vacancy announcement. Salary may be set from the minimum of the salary range to the midpoint of the salary range. In some instances, based on a selectee’s extensive experience directly related to the position, salary may be set at or above the mid-point up to the maximum salary for that band level.
Our comprehensive benefits are among the most generous in the federal government. They include: - Challenging and rewarding work benefiting American consumers - Opportunities for development and advancement - Comprehensive Federal health, vision, dental, life, and long-term care insurance programs - Learn more about Federal benefits programs at: http://files.consumerfinance.gov/f/201310_cfpb_benefits.pdf
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package. Documents can be uploaded under the category of “Cover Letter”.
All applicantsare required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.
VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation. In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The Consumer Financial Protection Bureau has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
The Bureau provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
You will be re-directed to the Bureau'sCareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.
To complete, you must click the “Finish” button located at the bottom of the “Application Review” page.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Consumer Financial Protection Bureau
*** Please see the "How to Apply" section ***
Parkersburg, West Virginia 26106
United States
Next steps
To check the status of your application for this position, please follow these steps:
1. Login to your USAJOBS account, select the "Applications" section and click on the vacancy you would like to view and have already applied for.
2. Under "application status," click "additional application information" and you will be taken to the CareerConnector website where you can check your application status. The "additional application information" link may not be available if your application status says "Unavailable." This indicates that your application is not complete.
If the "additional application information" link is not available and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to the CareerConnector portion of the application.
Please notify us at CFPBINQUIRIES@FISCAL.TREASURY.GOV if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package. Documents can be uploaded under the category of “Cover Letter”.
All applicantsare required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.
VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation. In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The Consumer Financial Protection Bureau has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
The Bureau provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
You will be re-directed to the Bureau'sCareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.
To complete, you must click the “Finish” button located at the bottom of the “Application Review” page.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Consumer Financial Protection Bureau
*** Please see the "How to Apply" section ***
Parkersburg, West Virginia 26106
United States
Next steps
To check the status of your application for this position, please follow these steps:
1. Login to your USAJOBS account, select the "Applications" section and click on the vacancy you would like to view and have already applied for.
2. Under "application status," click "additional application information" and you will be taken to the CareerConnector website where you can check your application status. The "additional application information" link may not be available if your application status says "Unavailable." This indicates that your application is not complete.
If the "additional application information" link is not available and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to the CareerConnector portion of the application.
Please notify us at CFPBINQUIRIES@FISCAL.TREASURY.GOV if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
