Clarification from the agency

This position is Limited to Bureau of Consular Affairs employees only per FAM 2315.

• Assists in managing the passport agency/center to which assigned by providing expert direction, assistance, and support for all operations and activities.
• Provides program direction to adjudicative staff engaged in applying passport acceptance procedures, evaluating documentary evidence, and adjudicating claims of U.S. citizenship based on a wide range of complex laws and judicial decisions.
• Plans and manages the document integrity and anti-fraud program within the agency/center.
• Exercises the full range full range of supervisory responsibilities and authorities, as delegated by the Agency Director, to ensure that the work of the agency/center is accomplished in a timely, efficient, and effective manner.
• Represents the Bureau of Consular Affairs in dealing with state and local government officials, officials of other federal agencies, and in public relations with media, travel industry, and citizen groups.

Conditions of employment

• U.S. Citizenship is required.
• Must be able to obtain and maintain a Top Secret security clearance.
• New supervisors must successfully complete a 1 year probationary period.
• Incumbent will be subject to random drug testing.
• Mobility Agreement is Required.
• One year probationary period, unless excepted by regulation.

Qualifications

Applicants must meet all the required qualification requirements, including education, and any selective placement factors described below by the closing date of this announcement.

If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Applicants must have 1 year of specialized experience equivalent to the GS-13 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:

• Experience developing new or modified administrative program policies, regulations, goals, or objectives;
• Experience analyzing and evaluating the effectiveness of line program operations and meeting established goals and objectives;
• Experience demonstrating knowledge of administrative laws, policies, regulations, and precedents applicable to the administration of key programs; and
• Experience in planning, directing and coordinating program activities related to the passport adjudication, processing, anti-fraud, and acceptance functions. 

There is no substitute of education for specialized experience for the GS-14 position.

In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:

• Ability to assign, review, and supervise the work of others;
• Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;
• Ability to adjust to change, work pressures, or difficult situations without undue stress;
• Willingness to consider new ideas or divergent points of view; and
• Capacity to "see the job through"

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:

• Ability to think strategically
• Ability to negotiate effectively with management to accept and implement recommendations
• Ability to interact effectively with others
• Ability to communicate effectively in writing
• Ability to make decision

Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. For assistance with creating a resume, please click
here.

Qualified candidates are assigned a score between 70 and 100.  Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated "Well Qualified" for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for special priority.

If, after reviewing your resume and self-assessment questionnaire responses and a determination is made that you have inflated your qualifications and/or experience, a score will be manually determined that reflects your documented experience.  This may result in a lower score, which may also eliminate you from consideration for this position.

Applicants must meet all the qualification requirements and submit any required supporting documentation by the closing date of this job opportunity. Your application package must contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.