Will ensure the privacy and security of all guests is maintained at all times.  Creates Daily, Monthly and Annual Occupancy reports.  Performs credit card batch settlement and end of business day and prepares credit card report and deposit for Business office.  Performs computer generated night audit and opens new business day.  Verifies charges for correctness, makes appropriate changes if errors occur, and completes all computer generated reports as assigned and notates any account discrepancies for action by management.  May prepare registration packets for next day arrivals.  Prints building reports for maintenance department as required.  Incumbent will also be responsible for regular front desk duties such as receiving requests and processing reservations within established guidelines. Change and cancel reservations as requested by the guests. Secures authorization for credit cards, collects service charges for damage and other charges upon guest check-out. Incumbent will inventory keys and other supplies or amenities maintained at front desk. Using the property management system may run reports as requested or needed. Log trouble calls and ensure appropriate department is notified. Incumbent may need to provide guests information/maps of base or local area. Performs other related duties as assigned.

Conditions of employment

• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment
• Must provide proof of U.S. Citizenship or U.S. National
• A valid State driver's license is required to operate motor vehicles
• Must be US Citizen

Qualifications

Six months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations preferred. Incumbent must be skilled in the use of a personal computer and various software programs. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing. Ability to handle, control, and account for large amounts of cash. 

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Employment is contingent upon successful completion of National Agency background Check (NACI). This position involves working primarily night shift, however may be required to work each shift as needed as well as weekends and holidays. Certification for front desk operations and other requirement outlined in the Lodging Career Path Guide obtained within established time frame. Incumbent may be recalled to duty and/or required to work overtime, including on an emergency basis. A valid state driver license to travel to other facilities may be required within the normal scope of duties and may be assigned to work at either location as needed.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of KSAs related to the job requirements.  Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume.  Best qualified applicants will be referred to the hiring manager.