DOL seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.
This position is outside the bargaining unit.
Summary
DOL seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.
13 - There is no obligation to provide future promotions to you if you are selected. Promotions are dependent on your ability to perform the duties at a higher level, the need for an employee promoted to the higher level, and supervisory approval.
All current Department of Labor, Office of the Inspector General employees with competitive status, career Transition Assistance Program eligibles in the local commuting area and Land and Management eligibles.
The position is located in the Office of Inspector General, Office of Legal Services (OLS). OLS is responsible for providing legal services to the OIG, as well as the operation of the OIG nationwide hotline which is the focal point for receiving and evaluating complaints or information from the general public, private organizations, Department of Labor (DOL) employees, other agencies, and Congress.
The incumbent will serve as a technical expert performing a wide range of program management and analytical functions relating to receipt, review, analysis, and resolution of complaints, as well as special projects involving hotline data analysis and program risk assessment.
DUTIES
Ensures that hotline complaint data is accurately, completely, and consistently entered in the database in order that it can then be easily compiled, manipulated, and reported in a variety of formats to illustrate trends, risks, and vulnerabilities in DOL programs and operations.
Provides expert advice, both oral and written, with respect to the analysis, review, and resolution of complaints from all sources -- including members of the public, federal employees, and Government and Congressional officials -- concerning fraud, waste, and abuse in the programs and operations of the Department, as well as various labor racketeering violations.
Independently performs research using a variety of civil, criminal, and administrative sources, related records and public files, and agency files to ascertain the validity of allegations, notate trends or risks, and determine the proper disposition of complaints.
Prepares professional, comprehensive, and timely written products, including responses to complainants or high-level officials, ensuring that the writing is clear, logical, and grammatically correct, and that no such response improperly or unlawfully discloses confidential or sensitive information.
Conducts a variety of problem-solving activities associated with all aspects and stages of federal hotline operations, including but not limited to: intake and vetting procedures, complaint processing, analysis processes and practices, jurisdictional questions, IG authority issues, personal and data privacy concerns, among others.
Appointment to this position may require a background investigation.
U.S. Citizenship.
Must be at least 16 years of age.
Requires a probationary period if the requirement has not been met.
Applicants must meet time-in-grade, time-after-competitive-appointment and qualifications requirements within 30 calendar days after the closing date of the vacancy to be eligible for consideration for selection. Reference the "Required Documents" section for additional requirements.
Qualifications
Specialized experience for GS-12:: You must have at least 52 weeks of specialized experience equivalent at the GS-12 level in the federal service or at an equivalent level. Specialized experience is defined as: performing work in a hotline or call center, including daily phone interaction with a variety of callers, some of whom may be angry or confrontational, and who are seeking information or other forms of assistance; knowledge of Federal administrative and regulatory procedures and requirements related to hotline operations, such as Privacy Act requirements and FOIA procedures; experience using case management software to enter, track and collate case data and information.
Specialized experience for GS-13: You must have at least 52 weeks of specialized experience equivalent at the GS-12 level in the federal service or at an equivalent level. Specialized experience is defined as: performing research using computerized search tools to locate information relevant to incoming complaints or inquiries; experience conducting in-person interviews to perform intake of complaint information; experience analyzing detailed information, which may contain inconsistent or contradictory facts, in order to develop and recommend relevant course(s) of action; experience producing statistics and/or metrics using hotline data in response to established reporting requirements or as requested.
Education
There is no substitution of education for the required specialized experience at the GS-12 level and above.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Click here for Evaluation details. For Displaced Employees ONLY: if you meet the eligibility requirements for special priority selection under ICTAP/CTAP, you must be well-qualified for the position to receive consideration for special priority selection. ICTAP/CTAP eligibles will be considered "well-qualified" if they attain at least a rating score of 85 in a numerical rating scheme. Be sure to review DOL Account Eligibility Questions #24 and 27 to reflect that you are applying as an ICTAP/CTAP eligible and submit supporting documentation.
Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:
Knowledge of Governmental Administration and Management - Knowledge of principles, practices, and techniques for planning, developing, implementing, and evaluating administrative and management systems, processes, and procedures.
Technology Application - Uses machines, tools, and technical investigative equipment effectively; uses computers and computer applications to obtain, analyze, and communicate information in the appropriate format.
Interpersonal Skills -Shows understanding, professionalism, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Self Management - Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
Writing - Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material that is appropriate for the intended audience.
The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview). Your evaluation may also include a review by an HR Specialist or panel and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc). The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your vacancy question responses. If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. Follow the instructions: click How To Submit Supplemental Documentation Document. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password protected documents.
- The following documents are required from all applicants:
- Most Recent SF-50 that indicates grade, step, and competitive status (All status candidates or Reinstatement Eligibles MUST submit).
Warning: An award SF-50 (ex. cash or time off award) may not indicate grade, step and competitive status. For current DOL employees, an award SF-50 DOES NOT indicate grade and step. Ensure you submit your most recent SF-50 indicating grade, step and competitive status to establish your eligibility for this position.
- Land Management Eligibles: a copy of your most recent Notification of Personnel Action (SF-50 or equivalent) proving your eligibility for appointment under the Land Management Workforce Flexibility Act. This service must have been performed in the competitive service, under a time limited appointment in a Land Management Agency, as defined by P.L. 114-47. For more information, click here.
- Most recent performance appraisal/evaluation signed and dated within 18 months is requested by the agency, but will not disqualify candidates if not submitted. If not submitted during the application process, one may/will be requested at the time of the interview if the opportunity is extended. Applies to current and former Federal employees.
- The following documents are required if applicable:
- Displaced Employee Placement Documents - Only required if requesting priority consideration under CTAP Eligibility.
- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Follow the steps below to apply. Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time (ET) on the vacancy closing date to receive consideration. Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.
SAVE your information before the 30 MINUTE TIMEOUT! For help, go to https://www.usajobs.gov/Help/how-to/.
STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents Your resume must provide sufficient information to substantiate your responses in the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. FOR EACH EMPLOYMENT PERIOD, include: start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week); otherwise, your application may be considered incomplete.
STEP 2 - Complete the 1st part of the application process (USAJOBS) Once you have identified a job on www.usajobs.gov that you wish to apply for, click on the title and click the Apply button . For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Click “Start Application” and proceed through 5 steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. At Step 5, click “Continue to Agency Site”.
STEP 3 – Complete the 2nd part of the application process (DOL) On the Department of Labor (DOL) page, create a DOL Account if you have not already and click “APPLY TO THIS VACANCY”. Continue through the 7 progress steps indicated by circles at the top of the DOL page. The 3rd progress step is where you answer the vacancy specific questions. The 4th progress step "Documents" is where you submit required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy. If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.
STEP 4 – On the “Review and Submit” step, click “Submit Application” The last “Confirmation” step will turn green noting that your application was submitted successfully.
STEP 5 - Edit Application as needed by 11:59 pm ET of Closing Date by returning to USAJOBS, clicking the vacancy, then “Update Application”.
Labor, Office of Inspector General
200 Constitution Ave., NW
Rm. S5028
Washington, District of Columbia 20210
United States
Next steps
Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of the outcome. A selection is expected to be made within 30 calendar days from the issuance date of the certificate.
The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. Follow the instructions: click How To Submit Supplemental Documentation Document. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password protected documents.
- The following documents are required from all applicants:
- Most Recent SF-50 that indicates grade, step, and competitive status (All status candidates or Reinstatement Eligibles MUST submit).
Warning: An award SF-50 (ex. cash or time off award) may not indicate grade, step and competitive status. For current DOL employees, an award SF-50 DOES NOT indicate grade and step. Ensure you submit your most recent SF-50 indicating grade, step and competitive status to establish your eligibility for this position.
- Land Management Eligibles: a copy of your most recent Notification of Personnel Action (SF-50 or equivalent) proving your eligibility for appointment under the Land Management Workforce Flexibility Act. This service must have been performed in the competitive service, under a time limited appointment in a Land Management Agency, as defined by P.L. 114-47. For more information, click here.
- Most recent performance appraisal/evaluation signed and dated within 18 months is requested by the agency, but will not disqualify candidates if not submitted. If not submitted during the application process, one may/will be requested at the time of the interview if the opportunity is extended. Applies to current and former Federal employees.
- The following documents are required if applicable:
- Displaced Employee Placement Documents - Only required if requesting priority consideration under CTAP Eligibility.
- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Follow the steps below to apply. Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time (ET) on the vacancy closing date to receive consideration. Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.
SAVE your information before the 30 MINUTE TIMEOUT! For help, go to https://www.usajobs.gov/Help/how-to/.
STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents Your resume must provide sufficient information to substantiate your responses in the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. FOR EACH EMPLOYMENT PERIOD, include: start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week); otherwise, your application may be considered incomplete.
STEP 2 - Complete the 1st part of the application process (USAJOBS) Once you have identified a job on www.usajobs.gov that you wish to apply for, click on the title and click the Apply button . For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Click “Start Application” and proceed through 5 steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. At Step 5, click “Continue to Agency Site”.
STEP 3 – Complete the 2nd part of the application process (DOL) On the Department of Labor (DOL) page, create a DOL Account if you have not already and click “APPLY TO THIS VACANCY”. Continue through the 7 progress steps indicated by circles at the top of the DOL page. The 3rd progress step is where you answer the vacancy specific questions. The 4th progress step "Documents" is where you submit required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy. If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.
STEP 4 – On the “Review and Submit” step, click “Submit Application” The last “Confirmation” step will turn green noting that your application was submitted successfully.
STEP 5 - Edit Application as needed by 11:59 pm ET of Closing Date by returning to USAJOBS, clicking the vacancy, then “Update Application”.
Labor, Office of Inspector General
200 Constitution Ave., NW
Rm. S5028
Washington, District of Columbia 20210
United States
Next steps
Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of the outcome. A selection is expected to be made within 30 calendar days from the issuance date of the certificate.
