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Front Desk Associate (Unaccompanied Housing)

Department of the Navy
Commander, Navy Installations
Commander, Navy Installations Command
This job announcement has closed

Summary

This position is located with Unaccompanied Housing operations, Naval Support Activity Bethesda. The purpose of this position is to perform front desk functions for the housing program.

Overview

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Reviewing applications
Open & closing dates
08/27/2018 to 09/04/2018
Salary
$14.71 to - $16.71 per hour

3 Regular Full Time Positions Available at Unaccompanied Housing, NSA Bethesda

Pay scale & grade
NF 2
Location
Bethesda, MD
3 vacancies
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
NoRelocation expenses will NOT be paid
Appointment type
Permanent
Work schedule
Full-time - Regular Full Time: 35-40 hrs/wk; benefits
Service
Competitive
Promotion potential
02
Job family (Series)
Supervisory status
No
Security clearance
Secret
Drug test
No
Announcement number
18-BBH-004
Control number
509204800

This job is open to

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Federal employees - Competitive service

Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.

Duties

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The incumbent ensures security and privacy of all guests is maintained at all times.  Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning housing facilities; and provide base information.  Provide assistance in handling customer complaints, involving management as necessary.  Utilize Property Management System (PMS) to access guest information.  Receive requests and processes within established guidelines.  Register and assign room to guests, issue room keys or cards, transmits and keep records of occupied and vacant rooms.  Responsible for the accountability of all room keys and any other inventory maintained at the front desk.  Keep the front desk and lobby area clean and neat.  May be required to run and print various reports.  Answers phones and transfers calls to appropriate individuals.  Log trouble calls and ensures appropriate department is notified.  Relocates guest to a different room when required. Other duties as assigned.

Requirements

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Conditions of employment

  • This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
  • This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours. MUST BE ABLE TO WORK NIGHTS.
  • The staff memeber may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.
  • The incumbent must obtain and maintain the Access National Agency Check with Inquiries (ANACI) security clearance with no access to classified information and must remain suitable for continued employment in National Security positions.
  • The incumbent is required to obtain Navy Lodging Program (NLP) front desk certification within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide.
  • Males must be registered or exempt from Selective Service. http://www.sss.gov
  • Selectee may be required to successfully complete a probationary period.
  • Selectee is required to participate in the direct deposity pay program.
  • May be required to possess a valid state driver's license.

Qualifications

  • Preferred 6 months’ work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
  • Must be skilled in the use of a personal computer and various software programs.
  • Must possess basic math and reading skills.
  • Must be able to communicate in English, clearly and effectively, both verbally and in writing.

Additional information

Due to Command policy on employee parking, employment does not guarantee a parking space on the installation. Metro is highly encouraged.

MILITARY SPOUSE PREFERENCE:
Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. To request spousal preference, please state so on resume and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted. Military Spousal Preference form (if applicable)

VETERAN’S PREFERENCE:
Applicants wishing to use veteran’s preference must state on their resume and submit a copy of their DD-214.  These documents may be uploaded to www.usajobs.gov with resume and OF 306 (Declaration for Federal Employment).

SELECTIVE SERVICE REQUIREMENT: If you are a male born after December 31, 1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions.  If applicable, failure to register will prevent you from being considered for employment.  To register, please visit the Selective Service web site at https://www.sss.gov/default.htm.

IMPORTANT INFORMATION: All selections are contingent upon obtaining satisfactory employment reference checks.  We are an E-Verify participant. As a condition of employment, the selectee will be required to participate in the Direct Deposit/Electronic Fund Transfer within the first 30 days of employment.  Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.

The Department of the Navy provides reasonable accommodation to applicants with disabilities.  Applicants with disabilities who believe they require reasonable accommodation should contact our Human Resource Office to ensure that the Department of the Navy can consider such requests.  The decision to grant an accommodation will be made on a case by case basis.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of KSAs related to the job requirements. Using the qualification of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews. Completed documents can be submitted with resume on USAJOBS.

Ranking and Rating Criteria of knowledge, skills and abilities will be used for each application.



Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire.

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