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    Summary

    Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team!  MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.  

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    Responsibilities

    The Marine and Family (MF) Program Division is a comprehensive set of services that support and enhance the operational readiness, war fighting capabilities, and life quality of Marines and their families.  We support their holistic fitness and readiness with programming that includes employment, education and transition assistance; fitness and recreation; deployment and family support; child care and youth activities; and prevention and recovery services.

    This position manages Marine & Family Programs Division communications programs through new and traditional media.  Contributes to ongoing integrated development and execution of the division’s overall strategic plan.  Serves as a subject matter expert on media content to present on findings and established trends.  Coordinates efforts with all commands for proactive corporate messaging in conjunction with broader marketing activities.  Researches, writes, and edits content, while ensuring mission, vision and values are conveyed with consistency and polish. May prepare correspondence, briefs, media alerts, action documents, routing sheets, point papers, and slide presentations for use by management officials. 

    Responsible for developing the MF digital strategy, managing the day-to-day operations, and building brand loyalty and engagement through our organic social channels.  Collaborates with internal stakeholders to create a dynamic social content calendar, across all platforms, for continued engagement within our active online communities.  Partners with headquarters subject matter experts and field representatives at the installation-level to guide and support their communication efforts, and ensures that online and offline messaging is consistent and accurate with the Marine & Family Programs Division image. Prepares supporting documentation for presentations and proposals. Ultimately is responsible for planning, creating and distributing various forms of digital media such as online videos, blog posts, news articles, images and more.

    Manages social media relationships associated with established profiles for Facebook, Twitter, YouTube, Instagram, and LinkedIn.  Creates and maintains visible profiles on multiple social media platforms.  Proactively engages with users on a daily basis via online communities. 

    Constantly improves the social media strategy by leveraging innovative technologies and business practices. Develops and maximizes traffic to website through search engine optimization, search engine marketing, and other online advertising and social networking opportunities. Evaluates web audiences, works to understand their specific needs, determines the best time of day, and any new channels for communication. Responsible for increasing brand visibility.

    Develops innovative solutions for content presentation.  Measures the effectiveness of communication campaigns using Google Analytics tools.  Monitors website(s) on an ongoing basis to ensure content is of a uniformly high quality by identifying sections that need a greater depth of material, ensuring content is accurate and up to date; and developing and enforcing content creation, maintenance, and archiving policies.  Tracks new content development needs as required by customer interest, program focus and product development.

    Develops best practices, rules of engagement, and innovative initiatives that adhere to established policy and procedure by the United States Marine Corps.  Conducts procedural inspections and reviews for compliance with policies and regulations.  Conducts and organizes portions of analytical studies and economic analyses to ensure functional needs are met for programs and services. Makes recommendations on corrective actions and conducts follow up inspections.  Utilizing web metrics, reports to management on the effectiveness of social site placement and information derived from conversations on the web. Provide, create and monitor detailed analysis documents to trend social media performance and results.  Continually monitors the social media landscape and related trends through seminars, research and blogging.  Plans, develops and conducts analysis for current and projected programs to achieve goals and objectives. 

    Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner.  Takes action to solve problems quickly.  Alerts the higher-level supervisor or proper point of contact for help when problems arise.  Adheres to safety regulations and standards.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.  Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

    This is a white-collar position where occasional lifting up to 20 lbs may be required.

    Supervisory status

    No

    Promotion Potential

    NA

    Who May Apply

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    Questions? This job is open to 1 group.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/507434500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.