The Program Analyst reports to the Supervisory Program Analyst in Knowledge Management (KM) within the Veterans Crisis Line (VCL). This position is responsible for working with technical Subject Matter Experts (SMEs) in the process of gathering, analyzing, preparing, writing, disseminating, and maintaining information that will assist the VCL by having accurate and appropriate information to improve services to Veterans', their families and representatives, and other stakeholders.
Summary
The Program Analyst reports to the Supervisory Program Analyst in Knowledge Management (KM) within the Veterans Crisis Line (VCL). This position is responsible for working with technical Subject Matter Experts (SMEs) in the process of gathering, analyzing, preparing, writing, disseminating, and maintaining information that will assist the VCL by having accurate and appropriate information to improve services to Veterans', their families and representatives, and other stakeholders.
Receives, writes, and edits knowledge content, including policies, business processes, standard operating procedures (SOP), and job aids for VCL.
The incumbent uses excellent grammatical, composition, writing, editing, and proofreading skills, editing drafts provided by subject matter experts (SMEs) and/or interviewing and observing SMEs to observe and document processes and procedures where none currently exist.
Incumbent develops and composes knowledge content that is accurate, concise, unambiguous, and easy to read and understand.
Gathers, develops, and checks the accuracy of information by research and by interviews with SMEs, program officials, and in some cases policymakers.
Creates policy documents and SOP documents based on interviews with VCL SMEs which display excellent grammar, composition, and proofreading skills.
Serves as the senior VCL content manager and is an independent manager of VCL SharePoint site and any future knowledge base platforms.
Defines internal KM SOPs and establishes KM processes, guidelines, and best practices.
Develops tracking systems and online procedures which streamline and organize VCL's resources regarding, travel, training, clinical operations, and business operations.
Supports and maintains various program SharePoint sites, libraries, discussion boards, internal blogs, data repositories, and other related content while ensuring a user-friendly organization to a diverse group of users.
Prepares content for the appropriate internal and external facing technology interface, such as electronic displays and twitter, snapchat, Facebook, etc., and ensures that these mediums are utilized appropriately.
Work Schedule: Varied work schedule to include evenings, night shifts, and weekends. Tour will be determined after final selection. Tour is subject to change based on program needs. Selectees will be expected to work all shifts. Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Program Analyst (Knowledge Management Specialist), #07493A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required
Designated and/or random drug testing may be required
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/28/2018.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience includes: Interprets and applies style principles to content with varying degrees of complexity and requires a high level of expertise in writing and editing; Develops and implements policy and program guidance; Experience prioritizing tasks to be accomplished when simultaneous demands are made or during peak workload periods; Skilled in on-line knowledge base software (including HTML coding); Supports and maintains various program SharePoint sites, libraries, discussion boards, internal blogs, and data repositories; Experience working collaboratively on multi-functional teams that include members from other departments; and Appling analytical and evaluative techniques to the identification, consideration, and resolution of issues. OR,
Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed three (3) years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in a field related to the work of a Program Analyst. This education must have provided the knowledge, skills, and abilities necessary to do the work of this position. Copies of transcripts are required at the time of application. OR,
Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of related graduate level education (beyond the second year) and specialized experience as described above. This education and experience must have provided the knowledge, skills, and abilities to do the work of a Program Analyst. Copies of transcripts are required at the time of application.
You will be rated on the following Competencies for this position:
Customer Service
Information Management
Knowledge Management
Planning and Evaluating
Writing
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: Work is primarily sedentary, requiring no special physical demands.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Additional information
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
The Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must provide a complete Application Package which includes:
Resume: A resume describing your job-related qualifications is required and must be in English. It should contain each position title, grade (if Federal), your duties, accomplishments, the dates you held each position in mm/yy format, the number of hours worked per week, and salary so we may best assess your qualifications. If more than one resume is received, only the last resume received and processed will be reviewed.
Transcripts: (Only if using education as a substitution for Specialized Experience)A copy of your transcripts showing degree and confer date. Failure to provide transcripts will result in you being rated ineligible for this position. We accept unofficial transcripts, as long as they contain the applicant's name, name of the school, the date and degree that was awarded. If you are using foreign education to meet qualification requirements, you must send a "Certificate of Foreign Equivalency" with your transcript in order to receive credit for that education.
SF-50, Notification of Personnel Action: You must submit a copy of your most recent non-award SF-50. If you have previously held a higher grade and are applying based on that grade, you must provide a copy of the SF-50 showing you held the higher grade IN ADDITION to your last or most recent SF-50 indicating proof of status. You may need to submit multiple SF-50s to support your claim that you have one year time-in-grade. SF-50s that clearly document your time-in-grade are Within Grade Increase and Promotion actions to highest grade held (current or former highest grade held). Failure to submit documentation to support one year time-in-grade as a current or former Federal employee may result in your disqualification.
CTAP documentation: (Only for applicants applying under the CTAP eligibility - displaced VA competitive service employees) CTAP applicants are required to submit supporting documentation to validate your claim of CTAP eligibility such as agency notice of Reduction in Force (RIF) separation or agency notice of Proposed Removal/Separation, a copy of your latest Notification of Personnel Action-Standard Form 50 (noting current position, grade level, and duty location), and your current performance appraisal that shows a rating of at least fully successful (Level III) or equivalent.
Applicant Checklist: Please utilize the applicant checklist below to ensure your application is complete and contains all of the required documentation.
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Cover Letter
DD-214
OF-306
Other Veterans Document
Resume
SF-15
SF-50
Transcript
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 08/28/2018 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/10275097.
To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
VHA Member Services
3401 SW 21st St Bldg 9
Topeka, KS 66604
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must provide a complete Application Package which includes:
Resume: A resume describing your job-related qualifications is required and must be in English. It should contain each position title, grade (if Federal), your duties, accomplishments, the dates you held each position in mm/yy format, the number of hours worked per week, and salary so we may best assess your qualifications. If more than one resume is received, only the last resume received and processed will be reviewed.
Transcripts: (Only if using education as a substitution for Specialized Experience)A copy of your transcripts showing degree and confer date. Failure to provide transcripts will result in you being rated ineligible for this position. We accept unofficial transcripts, as long as they contain the applicant's name, name of the school, the date and degree that was awarded. If you are using foreign education to meet qualification requirements, you must send a "Certificate of Foreign Equivalency" with your transcript in order to receive credit for that education.
SF-50, Notification of Personnel Action: You must submit a copy of your most recent non-award SF-50. If you have previously held a higher grade and are applying based on that grade, you must provide a copy of the SF-50 showing you held the higher grade IN ADDITION to your last or most recent SF-50 indicating proof of status. You may need to submit multiple SF-50s to support your claim that you have one year time-in-grade. SF-50s that clearly document your time-in-grade are Within Grade Increase and Promotion actions to highest grade held (current or former highest grade held). Failure to submit documentation to support one year time-in-grade as a current or former Federal employee may result in your disqualification.
CTAP documentation: (Only for applicants applying under the CTAP eligibility - displaced VA competitive service employees) CTAP applicants are required to submit supporting documentation to validate your claim of CTAP eligibility such as agency notice of Reduction in Force (RIF) separation or agency notice of Proposed Removal/Separation, a copy of your latest Notification of Personnel Action-Standard Form 50 (noting current position, grade level, and duty location), and your current performance appraisal that shows a rating of at least fully successful (Level III) or equivalent.
Applicant Checklist: Please utilize the applicant checklist below to ensure your application is complete and contains all of the required documentation.
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Cover Letter
DD-214
OF-306
Other Veterans Document
Resume
SF-15
SF-50
Transcript
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 08/28/2018 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/10275097.
To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
VHA Member Services
3401 SW 21st St Bldg 9
Topeka, KS 66604
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
