If you would like to be a part of a Federal organization dedicated to serving our Nation and those who defend it, consider a career with the Department of Defense Office of Inspector General (DoD OIG). The agency promotes integrity, accountability and improvement of critical DoD programs and operations to support mission accomplishment and to serve the public interest.
Summary
If you would like to be a part of a Federal organization dedicated to serving our Nation and those who defend it, consider a career with the Department of Defense Office of Inspector General (DoD OIG). The agency promotes integrity, accountability and improvement of critical DoD programs and operations to support mission accomplishment and to serve the public interest.
Assists with the lifecycle of IT equipment including desktop/laptop/thin client computers, monitors, printers, peripherals, and limited specialized software.
Identifies requirements for new hardware/software, oversees the installation and maintenance, and management of warranties, service and other manufacturer support for IT equipment.
Analyzes customer service call metrics, data and surveys, reviews user requirements and property requests; and develops options to maximize return on investment.
Performs market research, cost benefit analysis, evaluates products for compatibility and compliance with existing equipment, systems and environment.
Assists with managing incorporation of new client-based IT equipment and systems to ensure minimum disruption to operations and optimum customer support.
Manages component accountable IT property accountability, ensuring application of DoD and Federal controls and policies; develops and manages spreadsheets for non-accountable property accountability.
Assists with overseeing client-based hardware maintenance contracts, ensuring that contract requirements are met and resolving problems with performance.
Interacts with contractors regarding equipment repair, systems installations and upgrade.
This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
This is a drug test position.
Once Appointed To This Position; Selectee Will Be Subject To Random Drug Screen.
Position has been designated as Noncritical Sensitive. The incumbent is required to obtain and maintain a Top Secret/SCI security clearance.
This position is located in (Department of Defense (DoD) Office of the Inspector General (OIG), Mission Support Team (MST).
The DoD offers the full range of Federal benefits (see link below) and a flexible work schedule, depending on position requirements.
Qualifications
Basic Requirement: If applicable, include text from job analysis. You must have IT-related experience demonstrating attention to detail, customer service, oral communication, and problem solving. In addition to meeting the basic requirement, qualified applicants must possess:
One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-11 within the federal service, which demonstrates the ability to perform the duties of the position, is required.
Specialized experience is defined as: Applying knowledge of Citrix; managing IT systems or equipment; Applying principles and methods to including developing materials concerning IT systems; supporting a variety of system IT property accountability, warranties and/or services; and Applying Public Key Infrastructure (PKI) Support.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
Substitution of Education for Specialized Experience: You may substitute six (6) months of graduate level education which is directly related to the work of the position. Equivalent combinations of successfully completed education and experience may be used to meet total experience requirements.
Additional information
Competitive wages, flexible schedules and one of the most comprehensive benefits packages found in either government or private sector. These extraordinary benefits encompass health, pay, work/life balance, growth & learning.
Moving expenses WILL NOT be paid. (If a case exam, must choose either will or will not be paid. The may/may not can ONLY be used for OCAs.)
Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment.
A two year probationary or trial period may be required.
We may use this announcement to fill additional vacancies within 90 days of the closing date.
Males born after 12-31-59 must be registered or be exempt from Selective Service (see http://www.sss.gov)
Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, at http://www.dtic.mil/whs/directives.)
Interagency Career Transition Assistance Program (ICTAP) Priority Consideration: If you are a displaced Federal Civil Service employee and attain a rating of at least 90, you may be entitled to receive special priority selection under the ICTAP. For more information on ICTAP, click here ICTAP Guidance. NOTE: If you have never worked for the Federal Government, you are NOT ICTAP eligible.
If you are unable to apply online, view the following link for information regarding Alternate Application.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IMPORTANT NOTE - YOU MUST FOLLOW ALL APPLICATION INSTRUCTIONS CAREFULLY. ERRORS OR OMISSIONS MAY AFFECT YOUR RATING.
Your application will be evaluated and rated under the Category Rating and Selection Procedures. We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. Please follow all instructions carefully. Errors or omissions may affect your rating. Eligible candidates will then be placed for selection consideration into 3 categories as described below:
Qualified Category: Meets the minimum qualifications and demonstrates minimum experience and/or training only based on responses to occupational questionnaire.
Highly Qualified Category: Meets the minimum qualification requirements and demonstrates full-performance level experience based on responses to occupational questionnaire.
Best Qualified Category: Meets the minimum qualification requirements and demonstrates experience as an expert in the field or recognized as a senior specialist, team lead, etc.
The Assessment Questionnaire takes approximately 15 minutes to complete and collects information on your education, training and experience related to the following critical competencies:
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You must provide a complete Application Package which includes:
Resume: you are encouraged to choose only ONE method of submitting your resume. (HR will review the resume that the system date stamps as the latest one received and this may not be the resume which best reflects your qualifications for the job and may result in an ineligible rating.) You may submit your resume by: attaching in your USAJOBS account; uploading in your Application Manager account; OR faxing.
Complete Assessment Questionnaire
Other Supporting Documents
The following supporting documents are ONLY required if applicable to your personal qualifications or status. They must be received by the closing date of the announcement or at the time of application if applying to an announcement with an extended closing date.
Transcripts and/or Certifications: All applicants to include current agency employees/contractors must submit documentation if you are substituting education for experience. Many applicants must also submit documentation for proof of meeting the basic education requirement. For additional information on acceptable documents, click here Transcripts and Certifications. You must also document your education and/or certifications in your resume. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education.
Veterans Preference: If you are claiming veteran's preference, you MUST submit the appropriate documentation. Failure to do so WILL result in the loss of veteran's preference, and will possibly impact your placement on the certificate. For more veterans' information please click here.
10-Point Veterans' Preference: You MUST submit a signed SF-15, "Application for 10-Point Veterans' Preference" plus the proof as required by the SF-15. Click here for a copy of the SF-15. 5-Point Veterans' Preference: You MUST submit a copy of your DD-214 which includes Character of Service (usually Member-4 copy). If you are currently active duty, you may submit written documentation (certification) from your branch of service certifying that you are expected to be discharged or released from active duty under honorable conditions no later than 120 days after the date the certification is signed. The certification should also include when your terminal leave will begin, your rank and dates of active duty service.
ICTAP Eligibles: A copy of the RIF separation notice and SF-50 if available.
Cover Letter: You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or determine eligibility for preference.
WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) on 07/02/2018, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must provide a complete Application Package. See required documents below.
Click 'Apply Online' to create an account or log in to your existing USAJOBS account.
Follow the prompts to complete the assessment questionnaire and upload required documents.
Please ensure you click the Submit My Answers button to submit your application.
Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete.
To fax supporting documents you are unable to upload, complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the vacancy ID number. Fax your documents to 1-478-757-3144. You are highly encouraged to establish a USAJOBS account and submit your application package online so that you can receive status updates. If you cannot apply online:
Click to view and print the assessment questionnaire.
Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.
PLEASE NOTE: When completing the 1203-FX, be sure to select only one response for each question. Selecting more than one response for a question may result in your application package being rated ineligible.
DODIG - MISSION SUPPORT TEAM
4800 Mark Center Drive
Alexandria, VA 22350
US
Next steps
The occupational questionnaire and the resume that you submit will be used to assess your qualifications for the job, and to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps has been completed. After making a tentative job offer, we will conduct a suitability/security background investigation. Application of Veterans Preference: The Category Rating Method does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligible's who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-9 grade level or higher. A selecting official may make selections from the highest quality category (Best Qualified) provided no preference eligible in that category is passed over to select a non-preference eligible in that category unless the requirements of 5 U.S.C. 3317(b) or 3318(b) are satisfied.
All information included in the resume and Occupational Questionnaire is subject to review and verification. HR will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. Applicants meeting the minimum requirements will be further evaluated by information provided in the Occupational Questionnaire. If, after reviewing your resume and/or supporting documentation, a determination is made that you have misrepresented your qualifications and/or experience, you may lose consideration for this position and, if you're already an employee, you may be subject to disciplinary action up to and including removal from Federal service.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
You must provide a complete Application Package which includes:
Resume: you are encouraged to choose only ONE method of submitting your resume. (HR will review the resume that the system date stamps as the latest one received and this may not be the resume which best reflects your qualifications for the job and may result in an ineligible rating.) You may submit your resume by: attaching in your USAJOBS account; uploading in your Application Manager account; OR faxing.
Complete Assessment Questionnaire
Other Supporting Documents
The following supporting documents are ONLY required if applicable to your personal qualifications or status. They must be received by the closing date of the announcement or at the time of application if applying to an announcement with an extended closing date.
Transcripts and/or Certifications: All applicants to include current agency employees/contractors must submit documentation if you are substituting education for experience. Many applicants must also submit documentation for proof of meeting the basic education requirement. For additional information on acceptable documents, click here Transcripts and Certifications. You must also document your education and/or certifications in your resume. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education.
Veterans Preference: If you are claiming veteran's preference, you MUST submit the appropriate documentation. Failure to do so WILL result in the loss of veteran's preference, and will possibly impact your placement on the certificate. For more veterans' information please click here.
10-Point Veterans' Preference: You MUST submit a signed SF-15, "Application for 10-Point Veterans' Preference" plus the proof as required by the SF-15. Click here for a copy of the SF-15. 5-Point Veterans' Preference: You MUST submit a copy of your DD-214 which includes Character of Service (usually Member-4 copy). If you are currently active duty, you may submit written documentation (certification) from your branch of service certifying that you are expected to be discharged or released from active duty under honorable conditions no later than 120 days after the date the certification is signed. The certification should also include when your terminal leave will begin, your rank and dates of active duty service.
ICTAP Eligibles: A copy of the RIF separation notice and SF-50 if available.
Cover Letter: You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or determine eligibility for preference.
WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) on 07/02/2018, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must provide a complete Application Package. See required documents below.
Click 'Apply Online' to create an account or log in to your existing USAJOBS account.
Follow the prompts to complete the assessment questionnaire and upload required documents.
Please ensure you click the Submit My Answers button to submit your application.
Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete.
To fax supporting documents you are unable to upload, complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the vacancy ID number. Fax your documents to 1-478-757-3144. You are highly encouraged to establish a USAJOBS account and submit your application package online so that you can receive status updates. If you cannot apply online:
Click to view and print the assessment questionnaire.
Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.
PLEASE NOTE: When completing the 1203-FX, be sure to select only one response for each question. Selecting more than one response for a question may result in your application package being rated ineligible.
DODIG - MISSION SUPPORT TEAM
4800 Mark Center Drive
Alexandria, VA 22350
US
Next steps
The occupational questionnaire and the resume that you submit will be used to assess your qualifications for the job, and to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps has been completed. After making a tentative job offer, we will conduct a suitability/security background investigation. Application of Veterans Preference: The Category Rating Method does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligible's who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-9 grade level or higher. A selecting official may make selections from the highest quality category (Best Qualified) provided no preference eligible in that category is passed over to select a non-preference eligible in that category unless the requirements of 5 U.S.C. 3317(b) or 3318(b) are satisfied.
All information included in the resume and Occupational Questionnaire is subject to review and verification. HR will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. Applicants meeting the minimum requirements will be further evaluated by information provided in the Occupational Questionnaire. If, after reviewing your resume and/or supporting documentation, a determination is made that you have misrepresented your qualifications and/or experience, you may lose consideration for this position and, if you're already an employee, you may be subject to disciplinary action up to and including removal from Federal service.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
