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    Duties

    Summary

    Come work for the USPTO, we have been ranked as one of the Best Places to Work in the Federal Government®!
    The U.S. Patent and Trademark Office (USPTO) has been serving the economic interests of America for more than 200 years. We are responsible for granting US intellectual property rights for patents and trademarks. Our efforts have provided inventors exclusive rights over their discoveries. It's an effort that continues to contribute to a strong global economy, to encourage investment in innovation and to cultivate an entrepreneurial spirit for the 21st century. The USPTO is headquartered in Alexandria, Virginia, and has over 12,000 employees, including engineers, scientists, attorneys, analysts, IT specialists, etc. all dedicated to accomplishing the USPTO’s mission, vision, strategic goals and guiding principles. For more information about the USPTO, please visit the USPTO Careers Website. The primary purpose of the position is to continually improve the customer experience on Trademarks' share of the USPTO website, coordinate all trademark-related content on the website, develop and execute customer communication strategies with a focus on web presence.

    The primary purpose of the position is to continually improve the customer experience on Trademarks' share of the USPTO website, coordinate all trademark-related content on the website, develop and execute customer communication strategies with a focus on web presence.

    A probationary period may be required.

    This vacancy is also being announced under the USPTO’s Merit Promotion Program, the Job Announcement Number is TMO-2018-0024. Please review that announcement to determine if you are eligible for consideration under the Merit Promotion Program. 

    The following links provide information on various hiring authorities that do not fall under competitive examining procedures as this announcement; however, they may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment.

    Learn more about this agency

    Responsibilities

    -Develops and provides oversight and direction for short and long-term planning in setting the business unit’s overall customer communication strategy with a focus on web presence.

    -Identifies methods and practices to mine customer feedback and information from a variety of resources including website traffic statistics, usability-testing data provided by third-party vendors, call center inquiries, online surveys, focus groups and other sources. Analyzes the information and makes recommendations for improving delivery of information to customers.

    -Coordinates directly with the USPTO's Website Advisory Council to help develop agency-wide policy and practices.

    -Establishes and maintains effective working relationships at multiple levels within the Trademarks business unit and across the USPTO, in order to develop and disseminate coordinated messages that accurately address informational needs of trademark customers.

    -Coordinates the planning, drafting, editing, approving and publication of web content.

    -Maintains the integrity and quality of the content on the website and ensures tight integration with related content areas.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    13

    Who May Apply

    This job is open to…

    Applications will be accepted from all United States Citizens and Nationals.

    Questions? This job is open to 1 group.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/501987400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.