Mission Statement
The NRO is the U.S. Government agency in charge of designing, building, launching and maintaining America's intelligence satellites. The NRO provides reconnaissance information to the Intelligence Community and the DoD warfighters. For more information see: http://www.nro.gov
VETERANS PREFERENCE/CURRENT OR FORMER FEDERAL
In accordance with DoD Instruction 1400.25, Volume 2005, veterans preference is not required to be applied when considering candidates with prior Federal competitive or excepted service who have completed a probationary or trial period and have not been separated for cause. Therefore, veterans preference will not be applied to applicants with current federal service, or former federal civilian service meeting the above criteria.
Mission Statement
The NRO is the U.S. Government agency in charge of designing, building, launching and maintaining America's intelligence satellites. The NRO provides reconnaissance information to the Intelligence Community and the DoD warfighters. For more information see: http://www.nro.gov
VETERANS PREFERENCE/CURRENT OR FORMER FEDERAL
In accordance with DoD Instruction 1400.25, Volume 2005, veterans preference is not required to be applied when considering candidates with prior Federal competitive or excepted service who have completed a probationary or trial period and have not been separated for cause. Therefore, veterans preference will not be applied to applicants with current federal service, or former federal civilian service meeting the above criteria.
As an ASST OMBUDS you will be responsible for the following duties:
Serves as the direct and primary assistant to the NRO Ombuds and as a consultant to the Principal Deputy Director of the National Reconnaissance Office (NRO) and other NRO Executives.
Responsible for responding to customer inquiries and concerns by attempting to resolve issues from NRO personnel.
Analyzes customer data and trends, and provides management with recommendation for improvements to NRO programs.
This position, through frequent contact with NRO personnel and other agencies, conducts outreach, workshops, responds to inquiries and concerns, manages the Ombuds, Grievance and Alternative Dispute Resolution (ADR) policies and procedures to ensure they are in accordance with established Federal and Agency policies and are properly administered.
Maintains the Case Tracker Database, and assists the Ombuds with the direction, Development, and administration of NRO's formal and informal conflict transformation programs.
Services NRO personnel as an impartial, neutral, independent and confidential channel for informal conflict transformation.
Briefs new employees about the Ombuds resource, meets with employees in person and telephonically, and develops and conducts workshops and briefings that focus on conflict transformation.
Partners with and makes and receives referrals to/from the Offices of General Counsel (OGC), Equal employment Opportunity and Diversity Management (OEEO&DM), Inspector General, Human Resources, and external Intelligence (IC) peers.
Facilitates the NRO Greivance Program for IC civilians, and the Office of Human Resources program for Cadre personnel.
Interviews personal involved in a grievance to include Subject Matter Experts, the research and analysis of processes and/or procedures being grieved, producing formal draft reports for the Ombuds review and release, and briefing the results to the involved parties.
Supports the NRO Alternative Dispute Resolution program with methods such as conducting mediation, problem solving, listening, and facilitating team building.
Partners with the OEE&DM, OGC and the IC to receive and resolve appropriately referred EEO cases.
Secures classified information in accordance with EO 13526, and adheres to the tenents of NRO Directive 80-3, fore EEO and Diversity.
Substitution of education may not be used in lieu of specialized experience for this grade level.
Superior Academic Achievement does not apply to DCIPS positions.
Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills, and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly related to the work of the position to be filled. Experience must be reflected in your resume. Specialized experience required for this position is:
Manages and resolves concerns and disagreements utilizing theories and methodologies of conflict resolution and mediation.
Provides advice and guidance concerning Federal and Departmental, statues, regulations, procedures and workforce policies.
Researches and analyzes EEO complaints to provide competent guidance for resolution.
Applies knowledge of EEO laws, policies, and Alternative Dispute Resolution processes.
Serves as an Ombudsman and/or Consultant throughout employee grievance processes.
Knowledge of Human Resources, OIG or Labor Relations policies within the Intelligence Community.
Specifically you will be evaluated on the following competencies:
Organizational Awareness
Conflict Management
Decision Making
Integrity/Honesty
Interpersonal Skill
Problem Solving
Communication
Please review the General Application Information and Definitions at: DOD GEN APP INFO
Education
This job does not have an education qualification requirement.
Additional information
All current and former civilian Federal employees must submit a copy of your latest SF50 (Notification of Personnel Action) showing your tenure, grade and step, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc.
Employees Serviced by DLA: Civilian Federal employees who receive human resources servicing through the Defense Logistics Agency DO NOT need to submit supporting documentation if applying through merit promotion. Your record in Electronic Official Personnel Folder (eOPF) will be used to verify your eligibility. It is your responsibility to ensure the required documents are in your eOPF for verification purposes. If your documents are not in eOPF, you must submit them to the announcement you are applying for at time of application. Failure to submit all of the documents on time will result in automatic disqualification.
Interagency Career Transition Assistance Programs: This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 85 or above; and 3) submit the appropriate documentation to support your ICTAP eligibility. For more information: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/
Applicants selected from this announcement may be required to serve a two-year trial period.
If selected, Federal employees currently serving in the competitive service must acknowledge that they will voluntarily leave the competitive service by accepting an offer of employment for a DCIPS excepted service positions.
If selected, NON-DCIPS candidates must acknowledge in writing that the position they have been selected for is in the excepted service and covered by DCIPS.
Selection under this appointment authority does not confer civil service competitive status.
All applicants must meet qualifications and eligibility criteria by the closing date of the announcement.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills and abilities required of this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Résumé: If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for the qualifications and referred for selection consideration if eligible.
Assessment Questionnaire
Current or former federal employees must provide a copy of your latest SF-50 showing series and grade.
If selected, additional documentation may be required prior to appointment.
Additional documents you may be required to submit vary based on what authority you are using to apply (i.e., applying for one of the categories such as a veteran, a current or former permanent Federal employee.)
PLEASE REVIEW the following LINK for additional documents you need to provide or refer to the eligibility you select in the application process. REQUIRED DOCUMENTS
To apply for this position, you must provide a complete Application Package as described in REQUIRED
DOCUMENTS.
Click 'Apply Online' to create an account or log in to your existing USAJOBS account.
1. Follow the prompts to complete the assessment questionnaire and upload required documents.
2. Please ensure you click the Submit My Answers button to submit your application.
3. Applications must be received by the closing date of the announcement to receive consideration.
To review the status of an application through USAJOBS:
1. Log into your USAJOBS account.
2. Click Application Status within your profile to expand your application.
3. Locate the job announcement and click the more information link under the Status column for this position. You
will be routed to Application Manager. The Details tab displays by default. The Details tab displays comprehensive
information about the selected Application Package including: assessment(s) and the status, supporting
documents and their status, correspondence sent to you by the hiring agency, and your application processing
status. Please review the General Application Information and Definitions at: http://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo.pdf
National Reconnaissance Office
14675 Lee Road
Chantilly, VA 20151
US
Next steps
Once you successfully complete the application process, you will receive a notification of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements, and you will receive a notification. A review will be made of your online questionnaire and the documentation you submitted to support your responses. A list of qualified applicants will be created and sent to the selecting official. All applicants reviewed and/or referred will receive a notification letter.
The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.
*NOTE: If you submit a resume but no questionnaire, you cannot be considered for the position. If you submit a questionnaire but no resume, you cannot be considered for the position. Your application will be appropriately documented and you will be removed from further competition against this announcement.
REGARDING INTERVIEWS: Interviews may be required for this position. Accommodations may be made to conduct telephonic interviews to preclude travel hardships for applicants. Note: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy.
The National Reconnaissance Office provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the point of contact for this job announcement. Your requests for reasonable accommodation will be addressed on a case-by-case basis.
This announcement may be used to fill additional vacancies.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Résumé: If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for the qualifications and referred for selection consideration if eligible.
Assessment Questionnaire
Current or former federal employees must provide a copy of your latest SF-50 showing series and grade.
If selected, additional documentation may be required prior to appointment.
Additional documents you may be required to submit vary based on what authority you are using to apply (i.e., applying for one of the categories such as a veteran, a current or former permanent Federal employee.)
PLEASE REVIEW the following LINK for additional documents you need to provide or refer to the eligibility you select in the application process. REQUIRED DOCUMENTS
To apply for this position, you must provide a complete Application Package as described in REQUIRED
DOCUMENTS.
Click 'Apply Online' to create an account or log in to your existing USAJOBS account.
1. Follow the prompts to complete the assessment questionnaire and upload required documents.
2. Please ensure you click the Submit My Answers button to submit your application.
3. Applications must be received by the closing date of the announcement to receive consideration.
To review the status of an application through USAJOBS:
1. Log into your USAJOBS account.
2. Click Application Status within your profile to expand your application.
3. Locate the job announcement and click the more information link under the Status column for this position. You
will be routed to Application Manager. The Details tab displays by default. The Details tab displays comprehensive
information about the selected Application Package including: assessment(s) and the status, supporting
documents and their status, correspondence sent to you by the hiring agency, and your application processing
status. Please review the General Application Information and Definitions at: http://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo.pdf
National Reconnaissance Office
14675 Lee Road
Chantilly, VA 20151
US
Next steps
Once you successfully complete the application process, you will receive a notification of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements, and you will receive a notification. A review will be made of your online questionnaire and the documentation you submitted to support your responses. A list of qualified applicants will be created and sent to the selecting official. All applicants reviewed and/or referred will receive a notification letter.
The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.
*NOTE: If you submit a resume but no questionnaire, you cannot be considered for the position. If you submit a questionnaire but no resume, you cannot be considered for the position. Your application will be appropriately documented and you will be removed from further competition against this announcement.
REGARDING INTERVIEWS: Interviews may be required for this position. Accommodations may be made to conduct telephonic interviews to preclude travel hardships for applicants. Note: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy.
The National Reconnaissance Office provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the point of contact for this job announcement. Your requests for reasonable accommodation will be addressed on a case-by-case basis.
This announcement may be used to fill additional vacancies.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
