This position is located in the Division of Museum Services at the United States Holocaust Memorial Museum. The Division protects and strengthens the core and impact of the living memorial by managing the Museum's visitor services, group scheduling, volunteer and intern services, and providing related support to other Museum units as needed.
Summary
This position is located in the Division of Museum Services at the United States Holocaust Memorial Museum. The Division protects and strengthens the core and impact of the living memorial by managing the Museum's visitor services, group scheduling, volunteer and intern services, and providing related support to other Museum units as needed.
This position is that of a Visitor Services Representative providing Museum orientation and information on Museum exhibitions to visitors, enabling them to acquire knowledge about the Holocaust by better utilizing the many resources and learning aids through the public areas of the Museum. In support of these functions, the incumbent performs various assignments in daily Museum floor operations, including assisting with the logistics of opening and closing the Museum, working the Pass Desk, the Groups Desk, the Information Desk, the three Passenger Elevators granting access to the Permanent Exhibit, the Wexner Learning Center, various rover positions and Coat Check.
On-line resumes must be received by 11:59pm EST of the closing date. The
work schedule for this position is Thursday-Monday to include holidays and
evenings. The incumbent is considered "emergency essential" and may be
required to report to work or when other employees are released for
administrative reasons or inclement weather.
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Qualifications
GS-5: One year of specialized experience equivalent to at least the GS-4 level.
-OR- 4 years of successfully completed education above high school in any field. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.
-OR- combinations of successfully completed post-high school education (in excess of the first 60 semester hours) and experience.
Specialized experience for this position is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to successfully perform the duties of the position, and related to the duties described in the vacancy announcement.
Applicants must meet all qualification requirements for the position by the closing date of this announcement.
PHYSICAL REQUIREMENT: The Visitor Services Representatives are occasionally required to perform bending, stretching and moderate lifting activities of objects ranging from boxes of publications, stanchions, and tables and chairs; weights lifted generally range from 10 to 50 pounds.
If selected for the position, you are required to undergo a pre-employment physical examination using the SF-78 "Certificate of Medical Examination" form. You must be able with or without reasonable accommodation, to perform the physical requirements considered essential for successful performance of this position. All costs associated with the pre-employment examination will be paid by the Agency. Refusal to be examined or failure to meet physical requirements for the position will be considered as a declination. In addition, if you are a compensable veteran, you must provide a copy of your VA rating certificate (medical determination, including percentage, nature and extent of disability) in advance.
Education
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Additional information
Veterans' Preference: If you are a veteran claiming 5-point veterans' preference, you must submit a copy of your DD-214 (Certificate of Release or Discharge from Active Duty), official statement of service from your command if you are currently on active duty, or other official documentation (e.g., military orders, campaign documents such as expeditionary award citation) that proves your military service was performed under honorable conditions.
If you are claiming 10-point veterans' preference, in addition to the DD-214, you must also submit a Standard Form 15 (Application for 10-Point Veteran Preference) and the documentation required by that form. For more information on veterans' preference see http://www.fedshirevets.gov/job/veterans.aspx.
Interagency Career Transition Assistance Program (ICTAP): To receive selection priority for this position, Displaced Federal service employees must be rated 'well-qualified' or at a score of 90 and above for ICTAP consideration. For information on how to apply and what documents to submit as an ICTAP eligible, go to: http://www.opm.gov/rif/employee_guides/career_transition.asp#ictap.
Selective Services: If you are a male applicant born after December 31, 1959, you must certify you have registered with the Selective Services System, or are exempt from having to do so under the Selective Services Law. See www.sss.gov
Direct Deposit: All new hires must agree to direct deposit of their paychecks to a Banking Institution. Employees will have up to two (2) pay periods from the date they enter on duty to arrange for their direct deposit transaction. If you make a false statement in any part of your application, you may not be hired, you may be fired after you begin work, or you may be fined or jailed.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, a review of your resume and supporting documentation will occur to determine if you meet the basic qualification requirements. Your application and occupational questionnaire will be evaluated and rated under Category Rating and Selection Procedures. Category rating combines the applicant's total qualifying experience and education/training into a single quality category. If you meet the basic qualification requirements, we will further evaluate your entire application package to determine the quality and extent of your experience, education, training, and other characteristics, for placement in one of the following categories:
1. Best Qualified - Meets the Minimum Qualification Requirements and excels in most requirements of the position;
2. Well Qualified - Meets the Minimum Qualification Requirements and meets most requirements of the position;
3. Qualified - Meets the Minimum Qualification Requirements, but do not possess the relevant competencies to a substantive degree.
Please note that your answers to the questions in the occupational questionnaire must be supported in your resume. Therefore, it is important to support your answers by providing examples of experience in your resume. Failure to do so will result in your scores being adjusted and you may be eliminated from the best-qualified status or result in a lowered score.
The Category Rating Process does not add veterans' preference points or apply the "rule of three", but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-9 grade level or higher.
A selecting official may make selections from the highest quality category (Best Qualified), provided no preference eligible in that category is passed over to select a non-preference eligible in that category.
Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics:
Knowledge gained as a tour guide in a museum or park providing information in a clear and concise manner to small groups of visitors. Skill leading tours in a park or other tourist attraction.
Skill greeting people, answering telephones, and/or providing customer service to the public gained through volunteer services or work experience.
Knowledge gained through academic education/training or personal experience.
Knowledge gained by using word processing equipment to prepare documents, reports and spreadsheets.
Ability to start and complete projects and tasks independently.
Skill working on teams or with a diverse group within a team environment.
Additional details on the application process can be found in the "How to Apply" section of this announcement. Please follow all instructions carefully. Errors or omissions may affect your eligibility. We recommend that you preview the questions for this announcement before you start the application process.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents: The following documents should be included with the application package:
1. Résumé
2. Responses to the Occupational Questionnaire
3. Supplemental Documents: (only submit if applicable to you)
- Unofficial college transcript (if qualifying all, or in part, based on your education) - Veterans' Preference or VEOA documentation (if applicable) - Proof of Status (SF-50 showing current grade and tenure and SF-50 showing highest (permanent) grade ever held, if different). U.S. Holocaust Museum employees do not need to submit their SF-50.
- CTAP/ICTAP documentation (Must have a score of 90 or above to be "Well Qualified"), if applicable - Noncompetitive appointing authority documentation (See Noncompetitive Appointing Authorities under "Other Information")
You can submit "required documents" by "document upload/download" or "fax" using the instructions below. Whichever method you choose, please include the vacancy announcement number with your documents. To protect your privacy, we encourage you to remove your social security number (SSN) from any documents that you submit. All supplemental materials must be received by the closing date of the announcement.
Document Upload/Download: You may upload/download supporting documents in one of two ways:
1. Once you finish answering the questions in the job announcement, you will be prompted to upload your document(s) to your application. You will be given the choice to either upload/download the document as part of the application process or you can select a document that you've already loaded on USAJOBS; or
2. You can download a document to an existing application by logging into your USAJOBS account profile. Click on "My Applications" and search for the vacancy. Once you've located the vacancy, click on the vacancy and select "Apply Online." Move through your existing application to the Documents page and select Upload in order to add a document to your application. Be certain to review your complete application for confirmation that the document uploaded. In the Application Review section, you may verify acceptance of your documents in Hiring Management if you see them listed on the "Vacancy Documents" screen. Then, click on "Finished" to be returned to USAJOBS.
Fax: Create a fax cover-sheet in the USHMM Hiring Management System by following the "Faxing Supporting Documentation" instructions. The fax number will be on the cover-sheet.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Click the Apply Online button to create an account on USAJOBS.gov or log into your existing USAJOBS account. Pull up the Museum's vacancy announcement that you are interested in. Follow the prompts to complete the on-line Assessment Questionnaire. Please ensure that you click the Submit My Answers button at the end of the process. Application Assistance: If applying online poses an extreme hardship, you must contact the Servicing Specialist, Shenita Gibbons on (202) 314-7890 no later than noon Eastern Time on the closing date to request a complete application package. After this time, requests to apply will not be granted.
All electronic application packages must be submitted online by 11:59 p.m. eastern time by the closing date of the vacancy announcement.
U.S. Holocaust Memorial Museum
100 Raoul Wallenberg Place, S.W.
Attn: Human Resources
Washington, District of Columbia 20024
United States
Next steps
Applicants will receive notice that their application has been received. Once the announcement closes, we will review applications to identify the best qualified candidates. Applicants can check the status of their application by accessing the USAJOBS website at http://www.usajobs.opm.gov/.
- Click on the MYUSAJOBS WEBSITE which brings you to the login screen.
- Login to your account - You can check your status by either clicking on Track your online job applications or on the applications tab.
Applicants will be able to check their status at three at three (3) points during the application process: (1) when a qualification determination is made (i.e., qualified or not qualified); (2) when the application is forwarded to the selection official; and (3) when a selection is made.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Required Documents: The following documents should be included with the application package:
1. Résumé
2. Responses to the Occupational Questionnaire
3. Supplemental Documents: (only submit if applicable to you)
- Unofficial college transcript (if qualifying all, or in part, based on your education) - Veterans' Preference or VEOA documentation (if applicable) - Proof of Status (SF-50 showing current grade and tenure and SF-50 showing highest (permanent) grade ever held, if different). U.S. Holocaust Museum employees do not need to submit their SF-50.
- CTAP/ICTAP documentation (Must have a score of 90 or above to be "Well Qualified"), if applicable - Noncompetitive appointing authority documentation (See Noncompetitive Appointing Authorities under "Other Information")
You can submit "required documents" by "document upload/download" or "fax" using the instructions below. Whichever method you choose, please include the vacancy announcement number with your documents. To protect your privacy, we encourage you to remove your social security number (SSN) from any documents that you submit. All supplemental materials must be received by the closing date of the announcement.
Document Upload/Download: You may upload/download supporting documents in one of two ways:
1. Once you finish answering the questions in the job announcement, you will be prompted to upload your document(s) to your application. You will be given the choice to either upload/download the document as part of the application process or you can select a document that you've already loaded on USAJOBS; or
2. You can download a document to an existing application by logging into your USAJOBS account profile. Click on "My Applications" and search for the vacancy. Once you've located the vacancy, click on the vacancy and select "Apply Online." Move through your existing application to the Documents page and select Upload in order to add a document to your application. Be certain to review your complete application for confirmation that the document uploaded. In the Application Review section, you may verify acceptance of your documents in Hiring Management if you see them listed on the "Vacancy Documents" screen. Then, click on "Finished" to be returned to USAJOBS.
Fax: Create a fax cover-sheet in the USHMM Hiring Management System by following the "Faxing Supporting Documentation" instructions. The fax number will be on the cover-sheet.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Click the Apply Online button to create an account on USAJOBS.gov or log into your existing USAJOBS account. Pull up the Museum's vacancy announcement that you are interested in. Follow the prompts to complete the on-line Assessment Questionnaire. Please ensure that you click the Submit My Answers button at the end of the process. Application Assistance: If applying online poses an extreme hardship, you must contact the Servicing Specialist, Shenita Gibbons on (202) 314-7890 no later than noon Eastern Time on the closing date to request a complete application package. After this time, requests to apply will not be granted.
All electronic application packages must be submitted online by 11:59 p.m. eastern time by the closing date of the vacancy announcement.
U.S. Holocaust Memorial Museum
100 Raoul Wallenberg Place, S.W.
Attn: Human Resources
Washington, District of Columbia 20024
United States
Next steps
Applicants will receive notice that their application has been received. Once the announcement closes, we will review applications to identify the best qualified candidates. Applicants can check the status of their application by accessing the USAJOBS website at http://www.usajobs.opm.gov/.
- Click on the MYUSAJOBS WEBSITE which brings you to the login screen.
- Login to your account - You can check your status by either clicking on Track your online job applications or on the applications tab.
Applicants will be able to check their status at three at three (3) points during the application process: (1) when a qualification determination is made (i.e., qualified or not qualified); (2) when the application is forwarded to the selection official; and (3) when a selection is made.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
