Ensures security of all guests is maintained at all times.  Ensures guest privacy is maintained at all times.  Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System (PMS) to access reports, daily room requirements, and ensuring that subordinates clean occupied rooms to required standards and make vacant rooms ready. Performs a full range of supervision to include training , planning, work direction, and administration for the housekeeping department. Advises management of all items required to accomplish the housekeeping mission, including accountability and responsibility for bulk items issued from the storeroom. The incumbent is also responsible for coordinating, supervising, and completing the quarterly linen inventory as well as periodic unannounced supply inventories. Develops the organizational structure and staffing requirements of the housekeeping department. Responsibilities include providing input for housekeeping staff position descriptions. Advising management of all personnel requirements, and interviewing/hiring of prospective staff. Evaluates performance, recommends awards, and/or corrective/disciplinary actions. Ensures all leave requests are in writing and approves/disapproves in a timely manner. Interview and recommend applicants for selection or promotion. Conducts written daily inspections of rooms to ensure that the housekeeping staff maintains acceptable levels of cleanliness, material conditions, and compliance with regulations. Inspected areas include walls, doors, carpets, FF&E, plumbing, and HVAC systems. The incumbent takes corrective action on all housekeeping discrepancies and reports all other discrepancies to the appropriate department for action. Validates room furniture inventories by condition and count. Develops and conducts a training program. Maintains training records for each staff member. Coordinate with the Front Desk Supervisor and Maintenance Manager to determine daily room requirements and ensure that subordinates clean occupied rooms to required standards and make vacant rooms ready. Handles guest and/or staff suggestions and complaints, resolving problems in a tactful and diplomatic manner, referring difficult and/or unusual situations to management. Reads and interprets business records and statistical reports. Through evaluation of staffing needs, supply and linen usage, furniture condition, provides input for the budget on required expenses. Conducts special studies or reviews as required. Perform cleaning duties on as “as needed” basis to cover for staff shortages or other unanticipated occurrences. Performs other related duties as assigned.

Conditions of employment

Ability to satisfactorily complete background investigation - National Agency Check with Written Inquires (NACI), upon hiring and renew every 5 years.

Qualifications

Four years experience in a housekeeping department that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to housekeeping and/or custodial and laundry operations. MUST be skilled in the use of a personal computer and various software programs, including knowledge of the Property Management System. Must possess basic math and reading skills. Able to communicate clearly and effectively both verbally and in writing in English.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.