Information Technology (IT) Specialist responsible for providing timely, effective comprehensive, and quality customer care, IT products, and services. Typical duties include:
Summary
Information Technology (IT) Specialist responsible for providing timely, effective comprehensive, and quality customer care, IT products, and services. Typical duties include:
Manages lifecycle of IT equipment including desktop/laptop/thin client computers, peripherals, and software. Identifies requirements, oversees installation and maintenance, and manages warranties, service and other manufacturer support.
Analyzes customer service call metrics, data and surveys, reviews user requirements; and develops options to maximize return on investment.
Performs market research, benchmarking or cost benefit analysis, evaluates products for compatibility and compliance with existing equipment, systems and environment.
Assists with managing incorporation of new client-based IT equipment and systems to ensure minimum disruption to operations and optimum customer support.
Contracting Officer Technical Representative on client-based hardware maintenance contracts ensuring requirements are met and resolving problems with performance. Interacts with contractors on equipment repair, systems installations and upgrades.
Manages component accountable IT property accountability, ensuring application of DoD and Federal controls and policies; develops and manages spreadsheets for non-accountable property accountability.
Males born after 12-31-59 must be registered for Selective Service.
Incumbent is required to obtain and maintain a Secret security clearance.
Required urinalysis for illegal drug use prior to appointment and subject to random drug testing thereafter.
Drug testing is not required for DoD civilian employees moving by transfer or reassignment from one DoD Testing Designated Position to another with no break in service.
Only experience and education obtained by the closing date of this announcement will be considered.
Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).
If you have not previously successfully completed a probationary period with the federal government in a similar position, you will be required to serve a two-year probationary period.
The incumbent must adhere to the DoD Standards of Conduct.
Qualifications
Specialized Experience: You must have at least 52 weeks of specialized experience at the GS-12 level in the federal service or at an equivalent level. Examples of specialized experience include: managing the lifecycle of IT system(s) or equipment; developing and communicating written materials concerning IT systems; managing property accountability; and managing IT equipment warranties, service and other manufacturer support.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
Education is not substitutable for specialized experience for this grade level.
Additional information
Working for OIG offers a comprehensive benefits package that includes paid vacation, sick leave, holidays, life insurance, health benefits and participation in the Federal Employees Retirement System.
Position(s) may be filled by displaced Department of Defense (DoD) employees through the Priority Placement Program. This job opportunity announcement may be used to fill additional vacancies within 90 calendar days of the initial issue date of the referral list. If applicable, you may apply under the appropriate Special Appointment Authority and be considered for non-competitive appointments.
Please see link for definitions of the Special Appointment Authorities: http://www.opm.gov/hr_practitioners/lawsregulations/appointingauthorities/index.asp
Military retirees seeking to enter civil service in the Department of Defense now require a waiver if they are within 180 days following their official date of retirement (5 United States Code 3326.)
Veterans' Employment Opportunities Act (VEOA): See Veterans Guide for definition. Submit a copy of your most recent DD-214 (member 4) showing length of active duty, character of service and type of discharge.
Disabled Veterans: See Veterans Guide for definition. Submit a copy of your most recent DD-214 (member 4) showing length of active duty, character of service and type of discharge and a VA Certification Letter.
Family Members Eligible under Executive Order 12721: Submit a SF-50, Notification of Personnel Action, from the position and any other documentation proving eligibility.
Interchange Agreements: Submit a SF-50, Notification of Personnel Action, or equivalent document providing information pertinent to your appointment eligibility for the position to which you are applying.
Military Spouse: Submit a copy of the spouse's PCS orders or VA certification of disability or death of service member, along with any other documentation proving eligibility such as a most recent SF-50, Notification of Personnel Action.
NAF/AAFES Interchange Agreement: Submit a SF-50, Notification of Personnel Action, from the position and any other documentation proving eligibility.
Severely Disabled (Schedule A): Submit proof of disability in the form of written certification from a licensed medical professional, OR a licensed vocational rehabilitation specialist, OR any Federal agency, State agency, or agency of the District of Columbia or a U.S. territory that issues or provides disability benefits.
Reemployed Annuitants: DoD policy on employment of annuitants will be used in determining eligibility of annuitants. The DoD policy is available on http://www.dtic.mil/whs/directives/corres/pdf/1400.25-V300.pdf.
This job originated on www.usajobs.gov. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered. If you are unable to apply online, view the following link for information regarding Alternate Application.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your resume and supporting documentation will be used to determine whether you meet the qualification requirement listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
All qualified candidates will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Expert knowledge of IT equipment, hardware, and software utilized to identify requirements and implement ways to improve IT services and support and provide innovative solutions to address IT issues and requirements.
Knowledge of property accountability policies and systems used to manage property and customer service tracking systems to review data for mission requirement requests and business needs analysis.
Applying IT operational principles, concepts, and methods as well as performance measurement tools and techniques used to evaluate IT equipment requirements and improve customer support.
Applying IT project management methods and practices to develop options for improved capability in IT equipment deployment and improving customer support.
Skill in oral and written communication, technical writing, creating standard operating procedures (SOPs), presenting reports, and effectively working in a team environment.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
2. Other supporting documents:
· Most recent SF-50, "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade or
promotion potential held (if applying as a status candidate with current or former Federal Service)
· Most recent Performance Appraisal, if applicable
· DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration
under Veteran hiring authorities
· Documentation of other eligibility to apply, if applicable
Submission of a resume alone is NOT a complete application. This position may require the completion of additional form/s and/or supplemental materials. Failure to provide the required information and/or materials will result in your application not being considered for employment.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must provide a complete Application Package. See required documents below.
Click 'Apply Online' to create an account or log in to your existing USAJOBS account.
1. Follow the prompts to complete the assessment questionnaire and upload required documents.
2. Please ensure you click the Submit My Answers button to submit your application.
3. Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete.
DODIG - MISSION SUPPORT TEAM
4800 Mark Center Drive
Alexandria, VA 22350
US
Next steps
You will receive emails at various points in the evaluation process to notify you of: 1) receipt of your application; 2) after further evaluation, whether or not you are referred to the selecting manager for consideration and possible interview; and 3) the final disposition of your application when recruitment is complete.
To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the more information link under the application status for this position.
Reasonable Accommodation: OIG provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify robert.mccrory@dodig.mil. The decision on granting reasonable accommodation is made on an individual case basis.
Equal Employment Opportunity: OIG is an equal opportunity employer. Selections for this position are based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status or other non-merit based factors.
Privacy Act Notice (PL 93-579): The information requested here is used to determine qualifications for employment and is authorized under 5 U.S.C. 3302 and 3361.
False Statements: Misrepresentation of your experience or education or otherwise providing false or fraudulent information may be grounds for not hiring you or for firing you after you begin work.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
2. Other supporting documents:
· Most recent SF-50, "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade or
promotion potential held (if applying as a status candidate with current or former Federal Service)
· Most recent Performance Appraisal, if applicable
· DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration
under Veteran hiring authorities
· Documentation of other eligibility to apply, if applicable
Submission of a resume alone is NOT a complete application. This position may require the completion of additional form/s and/or supplemental materials. Failure to provide the required information and/or materials will result in your application not being considered for employment.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must provide a complete Application Package. See required documents below.
Click 'Apply Online' to create an account or log in to your existing USAJOBS account.
1. Follow the prompts to complete the assessment questionnaire and upload required documents.
2. Please ensure you click the Submit My Answers button to submit your application.
3. Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete.
DODIG - MISSION SUPPORT TEAM
4800 Mark Center Drive
Alexandria, VA 22350
US
Next steps
You will receive emails at various points in the evaluation process to notify you of: 1) receipt of your application; 2) after further evaluation, whether or not you are referred to the selecting manager for consideration and possible interview; and 3) the final disposition of your application when recruitment is complete.
To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the more information link under the application status for this position.
Reasonable Accommodation: OIG provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify robert.mccrory@dodig.mil. The decision on granting reasonable accommodation is made on an individual case basis.
Equal Employment Opportunity: OIG is an equal opportunity employer. Selections for this position are based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status or other non-merit based factors.
Privacy Act Notice (PL 93-579): The information requested here is used to determine qualifications for employment and is authorized under 5 U.S.C. 3302 and 3361.
False Statements: Misrepresentation of your experience or education or otherwise providing false or fraudulent information may be grounds for not hiring you or for firing you after you begin work.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
