Ensures security measures and maintained at all times.  Ensures guest privacy is maintained at all times.  Implement, conduct, and administer quality assurance/process improvement programs and training to support Navy Lodging Program services and operating standards.  Evaluate performance and policy compliance, developing corrective measures as applicable.  Establish a quality assurance program, working with various NGIS personnel and assists management in developing corrective actions.  Assist with administering timelines to meet NGIS Accreditation Standards.  Conduct periodic quality assurance inspections of buildings and rooms to ensure acceptable levels of cleanliness and material condition.  Plans, develops, coordinates, markets, conducts and documents all lodging training and maintains comprehensive training programs for NGIS operations.  The incumbent must prepare and maintain an up-to-date local training schedule.  Training will include the use of Navy approved training programs and approved non-Navy training materials.  Work with department heads to set up and conduct formal and/or informal training through the use of training tapes, books, lectures and other means of training.  Serve as primary liaison with Regional Training Specialist to schedule training and may be required to prepare a training or conference room for outside contractor training.  The incumbent will provide guidance and direction to department heads and employees in the development of the Individual Development Plans (IDP).  Responsible for ensuring mandatory annual training (EEO, Ethics, Prevention of Sexual Harassment, etc.) is conducted.  Monitor and evaluate effectiveness of the Quality Assurance program through inspections, interviews with supervisors, managers, staff members, guests and residents.  Conduct tests on new products for possible use in NGIS.  Evaluate products for quality, durability, ease of use and cost effectiveness.  May supervise various administrative staff positions to include, but no limited to: administrative support, purchasing, supply, accounting; approves leave, conducts counseling and evaluations, and recommends personnel actions to supervisor.  

Performs other related duties as assigned.

Conditions of employment

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

• You must be a US Citizen.
• Males must be registered or exempt from Selective Service. http://www.sss.gov
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.

A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. 

Qualifications

Specialized experience must demonstrate the following:

• Must be available and accessible at various hours including evenings, weekends, and holidays as necessary to meet mission requirements.
• Maybe considered ALPHA personnel, and therefore subject to work during inclement weather or other states of emergency.
• Must possess and maintain a current driver’s license, as travel to other facilities maybe required within the normal scope of duties.
• Position is subject to a favorable National Agency Check (NAC).
• Expected to meet the qualifications for professional accreditation as a Certified Hospitality Trainer (CHT) or other approved equivalent certification within 12 months of accepting the position and any other requirements outlined in the Lodging Career Path Guide.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.