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Each day, our employees make a difference as they contribute to our global society and defend and advance our country’s interests and values. They work on the business of diplomacy and high priority issues that impact the safety, security, and prosperity of our world – human rights, environment, energy, food security, public health, and technology – all while experiencing a unique career.
Our talented workforce reflects and champions all of our strengths and diversity – personal, professional, and educational. We offer a workplace that values and rewards leadership, collaboration and innovation, and personal and professional development.
Foreign Service Information Management Specialists (IMS) are responsible for the Department’s Information Resource Management programs and information technology (IT) systems world-wide.
To find out more specifics about the qualifications required for an IMS, please click here for the IMS Career Track Quiz: http://careers.state.gov/work/foreign-service/specialist/career-track-quiz/ims.
The Department of State is developing a rank-order list of eligible hires for a limited number of FSS vacancies based on the needs of the Department.
To learn more about the Department of State and a career as an FSS, please visit us at http://careers.state.gov/work/foreign-service/specialist/career-tracks.
The duties of IMS vary according to the size of the post and the requirements of the specific diplomatic mission. At various times, at posts around the world or in domestic locations, the following are some examples of the types of duties and responsibilities an IMS is expected to perform:
Customer Service Skills
- Provide assistance to users of information management services (for example, by configuring and optimizing software).
- Train users in the use of new software applications, providing guidance and assistance with new or amended IT-related policies and procedures.
- Promote end-user involvement in technology and technical decision-making.
- Provide Sys-Admin support, basic server operations, such as administration of users, roles designation, and server and patch administration as needed.
- Install, operate, and maintain new hardware and software applications.
- Troubleshoot and restore outages within the network.
- Administer, operate, and troubleshoot classified and unclassified telecommunications network equipment, including but not limited to, cryptographic equipment, network devices, routers, switches, and satellite equipment.
- Administer secure and non-secure telephone and wireless programs at embassies and consulates installing new equipment as well as maintaining and repairing existing equipment.
- Install, test, maintain, and deploy various wireless and satellite emergency communications systems.
- Monitor and implement security and management controls on Department of State automated information systems.
- Set up, administer, and support software and hardware – voice and digital - conferencing systems.
- Supervise foreign national systems administrators, mailroom employees, telephone technicians, radio technicians, and switchboard operators.
- Manage Department of State knowledge bases that relate to IT matters.
- Serve as part of the embassy or consulate management team.
- Support operations in the area of cyber security, contingency planning, disaster recovery, general security operations, and risk management.
- Promote the use of approved emerging technologies, and improve and support connectivity with U.S. government foreign affairs partner agencies.
- Advise post staff on the use of social media technologies for mission outreach activities.
- Provide support for mobile operations, mobile connections, and mobile devices.
- Administer classified and unclassified Diplomatic Pouch and Mail programs at overseas locations by providing appropriate supervision, reporting and oversight.
- Ensure that IT operations comply with Department of State and federal government operating and security policies and practices, and ensure that applicable management controls are implemented.
- Perform additional duties outside normal information resource management activities as determined by embassy or consulate management or as dictated by specific circumstances.
Some of the essential functions of the job have a physically demanding component. In the execution of the duties and tasks listed above, Information Management Specialists are required to:
- Work in confined areas such as crawlspaces, attics, communication closets, and other confined spaces.
- Work from heights to include rooftops, scaffolding, and climb extension ladders.
- Move, handle, and lift heavy objects. For example: move desks to troubleshoot computer issues, move computers with or without carts, and move other equipment and tools.
Occasional travel - An FSS generally spends the majority of his/her career assigned to the Department of State’s overseas missions and at times, lives away from family and/or in difficult or isolated conditions. Selected applicants will be notified of an Oral Assessment (OA) requirement in Washington D.C. For the selected applicants, all travel and other expenses incurred in connection with the OA are the sole responsibility of the applicant.
Who May Apply
This job is open to…Must be a U.S. citizen. Potential applicants should read the entire announcement to ensure that they meet all of the requirements and understand a Foreign Service career.
If a State Department Suitability Review Panel denied suitability in the last two years, you may not apply (except Diplomatic Security Special Agent (SA) candidates whose denial was based solely on the unique requirements for SAs.)
Job family (Series)
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/491551900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.