The purpose of this position is to provide front desk and/or reservation functions for the lodging program.  Ensures security of all guests is maintained at all times.  Ensures guest privacy is maintained at all times.  Must possess a welcoming manner and positive attitude, demonstrate effective communication skills; professionally interact with guests; answering guests questions concerning hotel facilities; and provide information about local attractions.  Provide assistance in handling customer complaints, involving management as necessary.  Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by guest, or register guests.  Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.  Provides guests with their room key or card.  Receives requests and processes reservations within established guidelines.  When rooms are not available, provides certificate of non-availability (CNA) and/or alternative lodging in the area.  Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.  Receives and is accountable for change fund.  Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.  Responsible for inventorying all keys and any supplies or amenities maintained at the front desk.  Keeps the front desk and lobby area clean and neat.  May be required to run and print various reports form the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports.  Answers phones and transfers calls to appropriate individuals and replies to guest questions.  Logs trouble calls in the PMS and ensures the appropriate department is notified.  Relocates guests to a different room when required.  May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.  Performs other related duties as assigned.

Conditions of employment

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

Males must be registered or exempt from Selective Service. http://www.sss.gov

Selectee must be determined suitable for federal employment.

Selectee may be required to successfully complete a probationary period.

Selectee is required to participate in the direct deposit pay program.

A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. 

Qualifications

Specialized experience must demonstrate the following:

• Ability to use personal computers, perform basic math, and communicate clearly in English.
• Ability to work an irregular schedule (including late and night hours).
• Ability to obtain Navy Lodging Program (NLP) certification.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.