This position is located at Navy Gateway Inns & Suites operation at Oceana Naval Air Station.  The purpose of this position is to perform front desk and/or reservation functions fo rthe lodging program. Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoing manner and positive attitude; demonstrate effective communication skills; professionally interact with gugests; answering guests questions concerning hotle facilities; and provide information about local attractions. Provide assistnace in handling customer complaints, involving management as necessary.  Utilized the Property Management System (PMS) to access teh guest informaiton, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration informaiton, secures a credit card for incidnetal expenses, and authorizes credit card for room charges. Provides guest with their room key or card. Receives requests and processes reservations within established guidelines. When rooms ar not available, provides a certificate on non-abailability (CNA) and/or alternative lodging in the area.  Registers and assigns rooms to guest, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presnting statements to and collecting payments as necessary.  Receives and is accountable for a change fund. Prepares Close Bank Report and depsitis cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front deskand lobby area clean and neat. May be required to run and print various reports from the PMS sucha s Expected Arrivals, Departure List, in-House Guest List and Night Audit reports. Answers phones and trnasfers calls to appropriate indidviduals and replies tou guest questions. Logs trouble calls in teh PMS and ensures the appropriate departments is notified.  Relcoates guest to a different room when required.  May be required to retireive Lost and Found items and contact the guest regarding lost or found itmes. 

Performs other related duties as assigned. 

Conditions of employment

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT:

• Males must be registered or exempt from Selective Service. http://www.sss.gov
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. 

Qualifications

Specialized experience must demonstrate the following: This position may be designated ALPHA personnel for inclement weather or in the interest of antional security and may be required to report for work when other employees are excused.  This position is subject to the possibility of working on weekeends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.  The staff memeber may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.  May be required to possess a valid state driver's licnese.  Travel to other NGIS facilities may be required within normal scope of duties.  Applicants will be notified when this is a requirement for appointment.  The incumbent is required to obtain Navy Lodging Program (NLP) front desk certification within 6 months of employment,  as well as, any other reuqirements outlined in the Lodging Career Path Guide. 

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.