Whether you are new to the Federal Government or an experienced professional seeking a career change, you can make history at the National Archives. Our dedicated staff works across a variety of career fields to safeguard the records of the Federal Government - more than 10 billion of them.
In this position, you will serve as an Archives Technician in the Call Center with the Military Personnel Records, National Personnel Records Center (NPRC). The Call Center provides "World Class" customer service and is tasked with continually improving the responsiveness and quality of service provided to the customer. As a member of the Call Center, you will utilize your technical expertise related to military and civilian records for the benefit of veterans, employees and their families, the military services and Federal, state, and local agencies.
Visit our Employee Gallery at http://www.archives.gov/careers to see the kinds of dynamic projects our staff are undertaking. If you want a career where you can see the difference your work makes, then join the National Archives!
NOTE: This position is being advertised concurrently under Merit Promotion procedures. Current federal employees and applicants under special hiring authorities (e.g., Disabilities Program, Peace Corps, Former overseas employee, Former National Guard Technician, etc.) who wish to be considered may also apply under Merit Promotion procedures, Job Announcement number: JD10041794GHM. Opens: 8/24/17 Closes: 9/8/17
Summary
Whether you are new to the Federal Government or an experienced professional seeking a career change, you can make history at the National Archives. Our dedicated staff works across a variety of career fields to safeguard the records of the Federal Government - more than 10 billion of them.
In this position, you will serve as an Archives Technician in the Call Center with the Military Personnel Records, National Personnel Records Center (NPRC). The Call Center provides "World Class" customer service and is tasked with continually improving the responsiveness and quality of service provided to the customer. As a member of the Call Center, you will utilize your technical expertise related to military and civilian records for the benefit of veterans, employees and their families, the military services and Federal, state, and local agencies.
Visit our Employee Gallery at http://www.archives.gov/careers to see the kinds of dynamic projects our staff are undertaking. If you want a career where you can see the difference your work makes, then join the National Archives!
NOTE: This position is being advertised concurrently under Merit Promotion procedures. Current federal employees and applicants under special hiring authorities (e.g., Disabilities Program, Peace Corps, Former overseas employee, Former National Guard Technician, etc.) who wish to be considered may also apply under Merit Promotion procedures, Job Announcement number: JD10041794GHM. Opens: 8/24/17 Closes: 9/8/17
This position is be filled at the developmental level, at the full performance level you will perform the following duties:
Call Center members respond to a variety of types of requests for information regarding military and civil service.
Fields the most complex calls across all record groups and series regarding the status of reference requests which may pertain to fire destroyed and/or damaged records and/or Congressional and/or highly sensitive and/or regarding a high ranking governmental official including the Archivist of the United States, and determines, based on the nature of the request, what records and/or information is available.
Redirects callers if the request pertains to records not held by NPRC.
Communicates directly with all levels of customers by telephone, and/or e-mail to obtain clarification of the request or additional information which may facilitate the response.
Understands and can apply knowledge of laws, regulations, policies and procedures regarding disclosure of personnel and medical information (e.g., Freedom of Information Act, Privacy Act, restrictions imposed by the military services).
Investigates conflicting record information, apparent errors, and/or omissions of record data. Documents issues and findings. Determines and implements the appropriate course of action.
Participates as a team member in a variety of functions as determined by team decisions, which may include performing work distribution and/or quality assurance and/or administrative team related duties.
Assist others on the team by providing explanations and guidance to junior team members, which may include formal briefings, regarding the work and work processes.
Identifies and recommends changes to work processes which have the potential to improve the quality and timeliness of reference services.
More jobs may be filled if additional vacancies occur within 90 days.
Qualifications by Closing Date: You must meet all qualification requirements by the closing date of the announcement. Please note that qualifications will be subject to verification.
Qualifications
GS-04: Candidates must have had one (1) year of general experience. General Experience is progressively responsible clerical, office, or other work which shows that you have the ability to obtain the particular knowledge and skills needed to perform the duties of the position to be filled.
Education may be substituted for experience, GS-04: Successful completion of two years of education above the high school level, OR an associate degree from an accredited institution. If qualifying based on education, transcripts must be provided.
Combination of Experience and Education: You may use a combination of your post-high school education from an accredited educational institution and experience to meet the total experience requirements of the GS-04 level.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Additional information
Qualifications by Closing Date: You must meet all qualification requirements by the closing date of the announcement. Please note that qualifications will be subject to verification.
Bargaining Unit: This position is in the AFGE bargaining unit.
Probationary Period: you will be required to serve a one-year probationary period.
Veterans' Preference: If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214. Certificate of Release of Discharge from Active Duty or other proof of eligibility (The Member 4 copy of your DD-214 or other copies that indicate character of discharge is preferable). If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference", plus the proof required by that form. For more information on veterans' preference, see Veterans' Information Page, USAJOBS - Veterans.
Schedule A Hiring/appointing Authority: This is a special hiring authority under 5 CFR § 213.3102 (u) that covers applicants with cognitive developmental disabilities, severe physical disabilities, or psychiatric disabilities. In order to be considered under this special hiring authority applicants need to provide proof of disability and job readiness certification. The proof of disability and job readiness certification can be provided by the following: 1) a statement or letter from a licensed physician or medical professional issued on their office letterhead; 2) statement, record or letter from a Federal government agency that issues or provides disability benefits; 3) statement, record or letter from a State Vocational Rehabilitation Agency counselor; or 4) certification from a licensed private Vocational Rehabilitation or other Counselor that issues or provides disability benefits. For additional information regarding Schedule A appointment eligibility visit: http://Persons with Disabilities - Schedule A
Interagency Career Transition Assistance Program (ICTAP) or the Agency Career Transition Assistance Program (CTAP): If you are a displaced Federal employee, you may be eligible under the ICTAP or CTAP guidelines to apply for special selection consideration. You must meet minimum qualifications, including selective factors, experience, and education requirements (if applicable), and be rated well-qualified for the position (i.e., receive a score of 85 or above based on your responses to the Occupational Questionnaire). You must provide a copy of your written notification of ICTAP or CTAP eligibility or a copy of your separation personnel action form with your application or an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. For more information, visit: http://www.opm.gov/rif/employee_guides/career_transition.asp
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once you complete and submit your application package, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. Your resume must specifically and clearly show your possession of the required specialized experience and your possession of the required competencies.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Problem Solving
Customer Service
Utilizes Computer Technology
Performs Reference Services
For Competitive/All U.S. Citizens - Based on the information you provided in your application package, you will be assigned to one of three quality categories - Best Qualified, Well Qualified or Qualified. Those applicants who are determined to be best qualified will be referred to the hiring manager for further consideration. Qualified veterans are placed ahead of non-veterans within each category. Qualified veterans with a service-connected disability of 10% or more are placed ahead of non-veterans in the best qualified category.
For Non-Competitive Applicants (see the Other Information section for more details on Schedule A Hiring/Appointment Authority) - If you meet the qualification requirements base on your online application, you will be referred to the selecting official for further review.
NOTE: If, after receiving your resume and /or supporting documentation, a determination is made that you have inflated your qualifications and/or your responses are not supported by your resume, your score will be adjusted. Please follow all instructions carefully. Errors or omissions may affect your rating.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume, showing Job title, duties, hours worked per week, starting and ending dates of employment (month and year), and salary.
2. Other supporting documents:
College transcript(s), if qualifying based on education.
Responses to Assessment Questionnaire.
Veterans Preference documentation (DD-214 - Member 4 copy or other copies that indicate character of discharge is preferable or equivalent, SF-15 and VA Letter as appropriate).
Persons with disabilities and others who are eligible for appointment under special appointing authorities (e.g., service with the Government Accountability Office {GAO}, Peace Corps, etc.) should indicate the type of appointment on your application and provide supporting documentation as provided by that authority.
Copies of a certification from the armed forces stating/certifying that you are expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days from the date the certification is signed.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application must be submitted by 11:59 (EST) on the 08/30/2017 of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://login.usajobs.gov/Account/Login); all of your applications will appear on the Welcome screen. The Application Status will appear, along with the date your application was last updated. For more information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/applicatoin/status/.
If you are unable to apply online, you must request an alternate application, which is available from the Human Resources Office. Please contact Collette McKinley at Collette.McKinley@nara.gov or (314) 801-0773 to obtain an alternate application.
AGENCY SERVICES
1 Archives Drive
Spanish Lake, MO 63138
US
Next steps
Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct a suitability and/or security background investigation. A final job offer for this position is typically made within 40 days after the closing date of the announcement.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume, showing Job title, duties, hours worked per week, starting and ending dates of employment (month and year), and salary.
2. Other supporting documents:
College transcript(s), if qualifying based on education.
Responses to Assessment Questionnaire.
Veterans Preference documentation (DD-214 - Member 4 copy or other copies that indicate character of discharge is preferable or equivalent, SF-15 and VA Letter as appropriate).
Persons with disabilities and others who are eligible for appointment under special appointing authorities (e.g., service with the Government Accountability Office {GAO}, Peace Corps, etc.) should indicate the type of appointment on your application and provide supporting documentation as provided by that authority.
Copies of a certification from the armed forces stating/certifying that you are expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days from the date the certification is signed.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application must be submitted by 11:59 (EST) on the 08/30/2017 of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://login.usajobs.gov/Account/Login); all of your applications will appear on the Welcome screen. The Application Status will appear, along with the date your application was last updated. For more information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/applicatoin/status/.
If you are unable to apply online, you must request an alternate application, which is available from the Human Resources Office. Please contact Collette McKinley at Collette.McKinley@nara.gov or (314) 801-0773 to obtain an alternate application.
AGENCY SERVICES
1 Archives Drive
Spanish Lake, MO 63138
US
Next steps
Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct a suitability and/or security background investigation. A final job offer for this position is typically made within 40 days after the closing date of the announcement.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
