• The purpose of this position is to provide adequate and timely housekeeping services to guests. 
• Ensures security of all guests is maintained at all times. 
• Ensures guest privacy is maintained at all times. 
• Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, professionally interacts with guests, answer guest questions concerning hotel facilities, and provide information about local attractions. 
• Provides assistance in handling customer complaints, involving management as necessary. 
• Performs daily housekeeping duties as required, which includes but is not limited to:  dusting/polishing furniture, trash removal, vacuuming and/or sweeping floors, cleaning/sanitizing bathrooms and kitchen areas (to include all sinks, showers, tubs, toilets, floors, microwaves, refrigerators, ovens, cook-tops, counters, and cupboards), making beds and removing/changing bedding, restocking amenities, bed and bath linens, and other guest room supplies, checking condition of room assets and reporting problems to supervisor or designated representative, and responding to guest requests and communications.  Changes bed linen at least weekly, in response to guest requests, and upon checkout. 
• Upon checkout, completes all daily cleaning duties, removes and/or replaces all bed linens, bath linens, and waste basket liners, and ensures room is ready for occupancy by a new guest. 
• Counts and sorts linen removed from individual rooms along with clean linen issued during assigned shift. 
• Prepares linen in/out report daily and gives it to supervisor, ensuring any missing linen is reported. 
• Completes room status report providing status of all assigned rooms (vacant, ready, checkout, occupied) and turns in report at end of each day. 
• Promptly informs supervisor of missing, malfunctioning, or damaged items in rooms and/or common areas so the items can be repaired. 
• Also notifies supervisor of any valuables (e.g., large amounts of cash or jewelry) left out in the open by guests before cleaning the room. 
• Performs deep cleaning as required.  Deep cleaning may include defrosting the refrigerator, cleaning windows (inside and out), replacing and/or cleaning drapes, moving furniture and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment), cleaning walls/woodwork, and other such tasks. 
• Performs other related duties as assigned.

Conditions of employment

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

You must be a US Citizen.

Males must be registered or exempt from Selective Service. http://www.sss.gov

Selectee must be determined suitable for federal employment.

Selectee may be required to successfully complete a probationary period.

Selectee is required to participate in the direct deposit pay program.

A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. 

Qualifications

Specialized experience must demonstrate the following:

Able to apply general knowledge of cleaning procedures and proper use of cleaning equipment and approved, commonly used chemicals (including MSDS) and adherence to basic safety policies is required.

Must be able to communicate clearly and effectively in English both verbally and in writing with management, staff and guests.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

The operation conducts business 24 hours a day, 365 days a year. Customer service is the foremost importance in this position.

This position is required to do considerable standing, bending, walking, pushing, pulling, and climbing. Must have ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds is required.

Work is primarily performed indoors in areas that normally have adequate heat, light, and ventilation. Some facilities will require exposure to outdoors, as access to some rooms is from the outside, resulting in exposure to weather conditions.  The incumbent may be exposed to dirt, disagreeable odors, and skin/eye irritants from strong cleaning solutions used in household cleaners. Personal Protective Equipment (PPE) is provided.

This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report to work when other employees are excused.

This position is subject to the possibility of workdays on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours. The staff member may be recalled to duty and/or required to work overtime, including on an emergency basis.

In order to verify fitness for duty, a complete physical examination may be required.

May be required to possess a valid state driver's license, as travel to other facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment.

This position is subject to a favorable National Agency Check (NAC).

The incumbent is required to obtain a housekeeping certification within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide. 

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.