The MHV Change Agent Coordinator leads the facility efforts to integrate MHV and Secure Messaging (SM) among health care providers and patients. Serves as SM liaison and administrator to VISN and National MHV teams. 

Specific duties include:

-Establish and manage communication plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication, and effective communication plan for change management, incorporate multiple channels to manage expectations and disseminate project progress. 

-Supports and guides facility VHA public affairs officers and stakeholders about My HealtheVet (MHV).

-Oversees MHV's online presence and web content and leads innovations to keep facilities MHV on the cutting-edge.

-Ensures accountability via written communication as it relates to MHV as each of these communication skills contributes importantly to the way VHA communicates with Veterans, congress, our dedicated volunteers, the public, and employees.

-Establishes and manages the training plans and design and perform needs assessments within the project relative to functional and training needs and project effectiveness.

-Works with EES to coordinate personnel and resources to evaluate the educational needs of Veterans and employees to develop MHV educational and training programs/classes.

-Develops and updates a facility-specific MHV implementation plan that includes: developing a mission/vision statement, establishing a local team, leading team efforts, identifying local providers as champions, and developing MHV roles and responsibilities.

-Formulates a marketing strategy from research, reports, products and organizational data.

-Designs, conducts and evaluates innovative means to advertise and market products of the MHV and Social Media Program to include: creative writing and direct communication with all levels of personnel internal and external to the VAMC/HCS.

-Analyzes participation trends, customer markets, needs of customer and advises the VAMC/HCS leadership team on concerns and trends.

-Recommends specific approaches for managing special issues and findings.

-Delivers presentations to all levels of the VAMC/HCS, service organizations, and veterans, family members and care givers.

-Develops multimedia campaign materials (printed articles, brochures, videos) to enlighten target population.

-Researches and writes articles, new releases and briefs for inclusion in publications and for release to other media.

-Engages clinical, business, and operational staff through analysis and recommendations focused on the fact that programs are not just new business practice techniques and strategies.

-Manages multi-disciplinary teams comprised of professional, technical and support personnel to coordinate clinical and business for the MHV Program.

-Leads cross-functional teams to provide program metrics, quality improvement, operational planning, and strategic planning.

-Develops, implements, maintains, and documents MHV internal and control policies and procedures.

-Analyzes new or amended legislation and develops policy covering programs, activities, or functions for which the facility has responsibility.

Work Schedule:  Monday through Friday, 8:00 am to 4:30 pm.

Position Description:  Communication Specialist (MHV Change Agent Coordinator), PD #103130

Conditions of employment

• You must be a U.S. citizen to apply for this job.
• Subject to a background/suitability investigation.
• Designated and/or random drug testing may be required.
• Selective Service Registration is required for males born after 12/31/1959.

Physical Demands:  Work is primarily sedentary, but may require periods of standing during presentations, briefings, speeches, healthfair activities, etc., although some slight physical effort may be required.

Working Environment:  Work is performed in an office setting with adequate lighted and climate controlled office. May require occasional travel.

Time-in-grade: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.  For a GS-11 position you must have served 52 weeks at the GS-09 level.

Qualifications

To qualify for this position, applicants must meet all requirements within 15 days of the closing date of the announcement.

Specialized Experience:  Applicants must have at least one (1) full year of experience equivalent to the GS-9 level in Federal service.  Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled.  Examples of specialized experience for this position would include:  Experience in positions that required extensive knowledge of written and oral communication principles and techniques, analytical methods, and interpersonal relations practices; ability to draw accurate conclusions and offer meaningful recommendations in improving aspects of information materials and working with others in achieving beneficial objectives; skill in conveying detailed oral and written program information in a variety of formats, and gathering and reporting public reaction to information programs; skill in producing innovative written materials and in making clear oral presentations; knowledge of public relations, community relations, advertising, and journalism including media technical requirements and practices; and skill in developing information programs tailored to audiences to improve public understanding.  NOTE: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held. Please provide such documentation on resume. 

–OR--

Substitution of Education for Experience GS-11:   A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related, obtained in an accredited college or university which may be substituted for specialized experience to qualify for this grade 11, Communication Specialist position.  One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one (1) year of full-time study.  If the number cannot be obtained from the school, 18 semester hours will be considered an academic year of graduate study.  Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended.  TRANSCRIPTS REQUIRED - Failure to provide transcripts may cause loss of consideration.
--OR--

Combination of Experience and Education GS-11: Equivalent combinations of education at the Ph.D. level and specialized experience directly related to the work of the Communication Specialist position, which may be used to meet the experience requirements for this GS-11 position.  For example, nine (9) months of appropriate specialized experience equivalent to the GS-09 (75 percent of the experience requirement for GS-11) and 2 ½ years of successfully completed graduate level education (50 percent of the required education, i.e., the applicant has ½ year of graduate study beyond that required for the GS-09), would exceed the total requirement and be qualified for the GS-11 position.  NOTE: Only education in excess of 2 full years of progressively higher –level graduate education may be used to qualify at the GS-11 level.  TRANSCRIPTS REQUIRED and resume must support your specialized experience

Note:  Evidence of experience, must be supported by detailed documentation of duties performed in positions held.  Please provide such documentation on your application or resume.  Also, please provide work experience information such as hours per week and starting/ending dates of employment (month and year format) to establish one (1) full year of experience.  The requirement for this proof is specified in the "How to Apply" section of this announcement.  To be credible, experience must be documented in the application and verifiable through employment references and/or other means.  *Your resume must support your answers in the occupational questionnaire.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).  Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.  You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be rated on the following competencies based on your application for this position.

Competency 1 – Knowledge of written and oral communication principles and techniques, analytical methods, and interpersonal relations practices.

Competency 2 – Knowledge of and skill in automated data processing applications to be able to design, establish, and operate in the operation of state-of-the-art personal computer equipment.

Competency 3 – Knowledge of VA and VHA organization, structure and the chain of command.

Competency 4 – Skill in audio-visual techniques to assist in preparation of radio, television, slide show, speech materials, or other methods of communication.

Competency 5 – Skill, knowledge and ability to analyze a variety of research reports, studies, fact sheets, and other documents and translate from analytical to commonly understood language.

Competency 6 – Knowledge of public relations, community relations, advertising and journalism.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.