As a General Admin Student Support Intern with the OIG, your duties will consist of, but not limited to:

• Communication with complainants, instructing them on how to file a complaint, and referring them to the appropriate agency, as appropriate
• Receiving, reviewing and categorizing allegations and complaints received by mail, fax and email
• Developing skills in data collection and analysis;
• Locating and compiling data or information from records or databases;
• Producing a variety of written documents utilizing various advanced word processing software functions. Working from handwritten draft, editing copy, or electronic files created by another staff member;
• Opening and distributing mail; preparing, receiving, reviewing and verifying documents;
• Maintaining office records; filing material; locating and compiling data or information from files;
• Assisting with the formulation and development of reports;
• Interacting and communicating with other staff members in a professional manner;
• Working as a part of a team on various projects;
• Ability to communicate effectively;
• Completing assigned projects in a timely manner;
• Securing information from the files and related sources.
• Administrative Support to include property management, procurement research, transcription processing, and data call administration.

Conditions of employment

• You must be a U.S. Citizen or National.
• You must pass a background investigation, credit check and drug testing.
• You must be registered for the Selective Service, if applicable.
• You must meet half-time student enrollment requirements.
• You must submit a transcript or proof of admission with your application.
• You must have a GPA of 2.5 on a 4.0 scale.
• You must be able to work a minimum of 24 hrs per wk during the school year.

You must meet all basic and minimum qualification requirements by the closing date of the announcement. We will review your application package to ensure you meet the job requirements.

Your application package must support your answers to the occupational questionnaire.

Interns must work a minimum of 24 hours a week during the school year and may work full time when school is not in session.

You must provide an UNOFFICIAL copy of your transcript/ or course listing with your application to verify enrollment as well as meeting GPA and grade requirements. Failure to provide a copy of your transcript or course listing will completely nullify your application.

If selected for this position:

• you must complete and sign a Pathways Participant Agreement.
• you must provide the OIG Pathways Program Officer with a copy of your transcript verifying continuous enrollment, GPA and grade requirements (this is a requirement for each semester/quarter).
• you must maintain a GPA of 2.5 or better for the duration of this internship (failure to meet this requirement will result in immediate termination).

Qualifications

Basic Qualifications:

• Must be at least 16 years of age.
• Must be enrolled or accepted for enrollment in a Technical or vocational school, 2-year or 4-year college or university, graduate or professional school, at a qualifying educational institution on a half-time or full-time basis.
• Must be in good academic standing with a cumulative GPA (grade point average) of 2.5 or better (must provide a transcript and proof of enrollment/acceptance letter); these standards will be in effect for the duration of the internship.
• Must maintain enrollment/continue education throughout the duration of employment under the Pathways Program.

Minimum Qualifications: In addition to meeting the Basic Qualifications stated above, you must also meet the minimum qualifications for the appropriate grade level listed below.

To qualify for the GS-4 level, you must have at least one (1) full year of general experience; or have completed two (2) full academic years of post-high school study or an associate's degree; or a combination of both general experience and education.

General experience is defined as progressively responsible clerical, office, or other work that indicates the ability to perform the duties of General Office and Administrative Support Intern. Examples of general experience include: filing materials in alphabetical or chronological order; operating a copier machine; collating and stapling materials; producing a variety of written documents utilizing various word processing software functions; securing information from files and related sources.

To qualify for the GS-5 level, you must have at least, you must have at least one (1) full year of specialized experience; or have completed four (4) academic years of post-high school leading to a bachelor's degree or equivalent degree; or a combination of both specialized experience and education.

Specialized experience is defined as progressively responsible clerical office support work that indicates the ability to perform the duties of a General Office and Administrative Support Intern. Examples of specialized experience include: reviewing documents for accuracy and completeness; typing and formatting correspondence and forms; obtaining information from files or general reference sources; taking messages and scheduling appointments; performing routine administrative functions.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

To be eligible for conversion to the competitive service after completion of the program, an intern must:

successfully complete an academic course of study as evidenced by a qualifying degree;
complete a minimum of 640 hours of work experience under the Pathways Program;
meet the OPM qualification standards for the position to which the intern is being converted;
maintain acceptable performance under the Agency's approved performance management system;
and receive a favorable recommendation for conversion from supervisor.

Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If it is determined you meet minimum qualification requirements, your application will then be placed in one of three grouping categories: Best Qualified, Highly Qualified, or Qualified. Within each of these groupings, applicants eligible for Veterans' Preference will receive selection priority over non-veteran preference eligibles. All CPS/CP preference eligibles that meet minimum qualification and eligibility requirements will be included in the "Best Qualified" grouping.

Definition of Category Groupings:

Best Qualified: Applicants possessing a background that demonstrates a superior level of all evaluation criteria.
Highly Qualified: Applicants possessing a background that demonstrates a proficiency in some of evaluation criteria.
Qualified: Applicants possessing the minimum qualifications with general knowledge, skills and abilities.

If you are entitled to veterans preference, you should indicate the type of veterans preference you are claiming on your resume. Although veterans preference points are not assigned under the category rating procedures described under "How You Will Be Evaluated", veterans preference eligibles are listed ahead of non-veterans within each category for which they are qualified.

In addition, qualified veterans with a compensable service-connected disability of 10% or more are placed at the top of the highest qualified category as defined by category rating procedures.