Joining Customs & Border Protection will allow you to use your expertise to analyze and advise management on a wide range of program activities which will impact the total Customs Agency. Apply for this exciting opportunity to strengthen the Department's ability to perform homeland security functions by developing policies, conducting special studies, and providing technical assistance. This position has a starting salary of $79,720.00 (GS-12 Step 01) with a promotion potential to $123,234.00 (GS-13 Step 10).

In this position, the individual will strengthen the Department's ability to perform homeland security functions by developing policies, conducting special studies, and providing technical assistance. The individual will act as the business process advisor, and typical work assignments include:
Assisting in the development, management and analysis of the Mission Support corporate metrics across the MSD enterprise, and supporting mission support business process reengineering
Acting as a sharepoint/automation advisor and providing sharepoint support to better organize and streamline MSD operations
Evaluating what sharepoint solutions are being used nationwide, and identifying/recommending the best solutions for a given process/function
Working on the development of corporate systems/processes, and assisting with offsite planning/execution.
Coordinating with MSD Directors and staff, OFO field office mission support staffs, and CBP Enterprise Service offices as appropriate in the accomplishment of duties

Conditions of employment

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• You may be required to pass a background investigation
• You may be required to pass initial and random drug testing

This position is in the bargaining unit.

Qualifications

GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience that equipped you with the skills needed to perform the job duties. Examples include conducting studies, analyzing findings and making recommendations on substantive operating programs (e.g., passenger processing); conducting detailed analyses of complex functions and work processes such as production standards, workloads, and appropriate staffing levels; developing guidance on management evaluation techniques; and developing manuals and directives covering the administrative aspects of field operations.

GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience that equipped you with the skills needed to perform the job duties. Examples include conducting studies, analyzing findings and making recommendations on substantive operating programs (e.g., passenger processing) that required applying a knowledge of qualitative and quantitative analytical techniques along with a knowledge of the mission, organization, and work processes of the programs and the relationships of administrative support activities; conducting detailed analyses of complex functions and work processes including the examination of production standards, workloads, nonproductive time, and deviations from standards to determine validated staffing requirements for the function studied; performing a wide variety of analytical studies and projects related to management improvement, productivity improvement, management controls, and long-range planning including developing guidance on techniques for management and methods improvement, analyzing and advising on proposed reorganizations or realignment of functions, and developing manuals and directives covering the administrative aspects of field operations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 07/17/2017.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For more information visit this link.

Probationary Period: Current federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the Federal Government, you are not CTAP eligible. Information about CTAP eligibility can be found here. To be considered well qualified under CTAP, you must possess the knowledge, skills and abilities and/or competencies clearly exceeding the minimum requirements of the position. This will be measured by a score of 85 or higher. In addition, you must submit the supporting documents listed in the "Required Documents" section of this announcement.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education and training will be rated using an online self-assessment questionnaire that is based on the competencies or knowledge, skills, and abilities listed below. You will receive a score ranging from 70-100 based on your responses. Your entire application package will then be reviewed. The final determination will be based on all the information provided in your application package.

If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. To preview the job questionnaire, see https://apply.usastaffing.gov/ViewQuestionnaire/10019249.
Knowledge, Skills, Abilities and Other Characteristics (KSAOs):
Candidates who meet the minimum qualification requirements are required to possess certain Knowledge, Skills, Abilities, or Other Characteristics (KSAOs) to successfully perform the functions of this position. Candidates will be asked to demonstrate their attainment of these KSAOs in their resume. The KSAOs are:
Knowledge of analytical tools and methodology for management issues and programs
Interpersonal and administrative skills
Ability to plan, organize and direct cross-organizational teamsEffective oral and written communication