Consults and coordinates with management to aid in the planning and presentation of required instruction including:

Provides assistance and guidance to employees and management in the documentation of instructional records.

Reinforces learning through communications with employees and supervisors ensuring objectives are met and understood throughout the instructional process.

Ensures instructional courses offered are aligned with program objectives and organizational business results.

Ensures employee development policies and procedures are adhered to.

Regularly conducts classroom based training, virtual instructor led training (vILT), and webinars.

Develops and maintains an aggressive annual training schedule in coordination with regional and installation FFR leaders and facilitators that is:

Professionally delivered and upholds the integrity of FFR Training content and standards

Scheduled in advance and advertised for maximized participation.

Provided outstanding logistical support including classroom set-up, AV support, record keeping, ordering materials, inventory controls and administration.

The incumbent maintains a network of Certified Learning Professionals (facilitators and coordinators) for core FFR learning events, including: Star Service, Genuine Leadership, and Sales Effectiveness; coordinates facilitator certification classes when necessary and provides constructive feedback as well as positive reinforcement to facilitators based on customer feedback.

Compiles, assembles and analyzes data related to process and performance improvement programs. Aids supervisors in identifying general, technical and leadership competencies. Assists in the determination of workforce development needs for all levels of region employees.

Assists employees on the availability and applicability of courses for professional growth. Recommends long-range objectives in terms of organizational structure, programs and milestones.

Reviews overall program to determine adequacy and conformance with established regulations, policies and procedures. Documents findings, makes recommendations on improvements to correct deficiencies and furnishes assistance as required. Ensures corrective actions are taken. Develops, coordinates and submits for approval and dissemination, policies and procedures for performance improvement and workforce development support and monitors implementation. Develops and executes budget for performance improvement initiatives.

Writes a variety of informational documents; creates presentation slides, manages electronic data spreadsheets suitable for disseminating information to the region and FFR N947 Training Branch.

Performs general office functions including but not limited to filing, answering email, answering phones, copying, scanning, handling/sorting mail, requesting supplies, etc.

May perform other administrative duties as assigned as well as management duties on a temporary basis as needed.

Conditions of employment

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

You must be a US Citizen.

Males must be registered or exempt from Selective Service. http://www.sss.gov

Selectee must be determined suitable for federal employment.

Selectee may be required to successfully complete a probationary period.

Selectee is required to participate in the direct deposit pay program.

A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. 

Qualifications

Specialized experience must demonstrate the following:

1. Four year bachelor’s degree in related field OR equivalent experience plus 2 years specialized subject matter experience directly related to performance and/or service improvement such as customer service/relations, performance management, facilitator certification (train-the-trainer), team building, process improvement, organizational behavior, or change management.

2. Must have comprehensive knowledge of FFR organization and mission.

3. It is highly desirable the incumbent have a broad knowledge of key Navy FFR/(N9) activity regulations, policies, principles, procedures and methods in order to effectively develop and maintain workforce development programs and activities. Ability to interpret instructions, directives and correspondence to apply them to specific situations, and be able to identify and analyze problems and select solutions and alternatives.

4. Ability to efficiently and effectively carry out new and continuing performance improvement programs and special projects through appropriate application of principles, concepts and techniques to meet the specific needs of management and employees.

5. Skilled in oral personal and interpersonal communication and possess superior written communication skills with the ability to make presentations in order to effectively implement professional development programs; and to deal amicably with others in the organization.

6. Must demonstrate personal and interpersonal skills to:

Model Star Service and Genuine Leadership concepts and strategies.

Solve problems creatively and initiate solutions.

Motivate and influence positional leaders and managers.

Build organizational teams.

Formulate opinions.

Articulate information.

Negotiate.

Communicate effectively face-to-face, in writing and with remote team members.

Resolve conflict.

Plan and facilitate meetings, team building and brainstorming sessions, and group discussions.

Manage and prioritize time and work.

Facilitate team behavior.

7. Advanced level computer knowledge and skill to be capable of instructing employees in the usage of designated training platforms such as Adobe Connect, and Sakai.

8. Knowledge of workforce educational concepts, methods and techniques.

9. Comprehensive understanding of improving human and organizational performance as well as customer service behaviors.

10. The incumbent will be expected to obtain and keep current FFR Certified Learning Professional Certification in both classroom and virtual delivery.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.