·       Leading, managing and developing the following technical areas: Applications Support, N1/N2 Mission Customer Support, Customer Support, Service Desk Operations, IT services and Operations.

·       Direct efforts to mature the competency, communicate with competency personnel, and guide the development of IDPs that refer to their Competency Development Model (CDM).

·       Work with the Local Technical Warrant Holders to ensure their guidance and oversight is being properly disseminated.

·       Provide recommendations to the Competency Lead and Deputy concerning Fleet and Customer Support guidance, vision, policies and processes.

Conditions of employment

• You must be a US Citizen.
• Males must be registered or exempt from Selective Service. www.sss.gov
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• See Other Information section for additional requirements.

Generally, current Federal employees applying for STRL jobs must serve at least one year at the next lower grade level.  All qualifications and pay band requirements must be met by the closing date of this announcement and clearly documented in your resume.

Must be able to obtain and maintain a SECRET security clearance eligibility.

Travel Nights per month: Up to 10 nights, may include OCONUS and travel to HOSTILE areas.

DAWIA: Category (R), Lev (1) 

Completion of mandatory acquisition certification requirements for Career Category (R), Level (1) must be completed within 24 months of assignment or a waiver must be obtained.   Must maintain 80 hours of continuous learning points (CLP) for every 2 year CLP period.

Cyber IT/CSWF:

This position has been designated as a Cyber IT/Cybersecurity Workforce position in specialty area 41 and as a condition of employment incumbents of the position are required to comply with the DON Cyber IT/CSWF Program requirements of SECNAV M-5239.2, which include:

1.    Earn and maintain appropriate credentials from the Cyber IT/CSWF Qualification Matrix (described in SECNAV M-5239.2) associated with the specialty area and level commensurate with the scope of major assigned duties for the position to which you are assigned, and;

2.    2. Participate in a continuous learning program as described in SECNAVINST 1543.2. A minimum of 40 hours of Cyber IT/CSWF related continuous learning annually documented in a current individual development plan signed by both the employee and supervisor.

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector OR demonstrates: Attention to Detail: Takes a thorough, conscientious approach to work performed; Customer Service: Identifies a client or customer need and provides a quality product or service. Oral Communication: Expresses information via oral presentation; AND Problem Solving: Identifies problem, ascertains root cause and impact, and provides recommendations for resolution.  Specialized experience must demonstrate the following:  involves planning and delivering a full range of Information Technology customer support services.

Additional qualification information can be found from the following Office of Personnel Management web site:   https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

This position is covered under the Defense Acquisition Workforce Improvement Act (DAWIA) and requires additional education, training and experience.  Applicants should meet the DAWIA Certification requirements for the Information Technology Career Field and be certified at Level I at the time of application.  If you possess DAWIA Certification, please indicate your Certification Level and Career Field information in your resume. 

Applicants not certified may still apply and be selected, but must achieve certification within 24 months of appointment.  Certification requirements may be viewed at http://icatalog.dau.mil.

As part of the application process, you must complete and submit an occupational questionnaire. To preview this questionnaire and determine if your experience matches the required skills for this position, click the following link:View Occupational Questionnaire 

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and responses to the Occupational Questionnaire, along with your supporting documentation to determine your ability to demonstrate the following competencies:

1.    Knowledge of it customer support services.

2.    Knowledge of computer systems and networks.

3.    Ability to communicate orally with customers and supporting personnel.

If, after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.