This position is located at Navy Gateway Inns & Suites at Naval Base Kitsap.  Incumbent manages the daily operations of the front desk, reservations, and group reservation office for the lodging program. Ensures security measures are maintained at all times. Ensures guest privacy is maintained at all times. Supervise all front desk operations and reservations including cashiering, reservations and room assignments to maximize occupancy. Supervises three or more NF-02 front desk personnel. The incumbent trains, instructs, and supervises personnel assigned to the Front Desk both in a formal training setting and on-the-job training. Participates in hiring front desk staff, evaluates and counsels staff, completes performance evaluations, approves leave requests, and recommends performance awards. Reviews reports from the Night Audit concerning occupancy, vacancy, call accounting system and other related areas. Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required. Acts as the resident expert regarding the Hotel’s Property Management System (PMS), Key Card System and CORE Inventory Management System. Utilizes the PMS to access guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Resolves administrative problems, routine operational issues, and complaints related to front desk operations. Oversees the front desk change fund and coordinates cash audits quarterly. Responsible for the accountability of all keys and any other inventory maintained at the front desk. Reconciles room status with the housekeeping report. Performs other duties as assigned.

Conditions of employment

Employment is contingent upon successful completion of National Agency background Check (NACI) with written inquiries. This position involves work on workdays, weekends, and holidays, as well as rotating shifts, often consisting of other than normal duty hours. Incumbent may be recalled to duty and/or required to work overtime, including on an emergency basis. A valid state driver license to travel to other facilities may be required within the normal scope of duties and may be assigned to work at either location as needed.  Incumbent is expected to obtain the Certified Hospitality Supervisor (CHS) within 6 months of employment and all requirements for Navy Lodging Program (NLP) front desk certification, as well as, any other requirements outlined in the Lodging Career Path Guide.

Qualifications

Requires one year work experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to hospitality operations. Professional knowledge of the lodging organization, administration, policies/procedures, and supervisory practices in conducting day-to-day operations. Must be skilled in the use of a personal computer and various software programs, including knowledge of the property management system. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English.

This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused. It is subject to the possibility of working on weekends and holidays, as well, rotating shifts, often consisting of other normal duty hours. Maybe recalled to duty and/or required to work overtime, as necessary to meet mission requirements. Maybe required to possess a valid drive license. This position is subject to a favorable National Agency Check (NAC). The incumbent is expected to obtain the Certified Hospitality Supervisor (CHS) certification or industry equivalent within six months of employment, as well as, any other requirements for front desk operations outlined in the Lodging Career Path Guide.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of KSAs related to the job requirements.  Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume.  Best qualified applicants will be referred to the hiring manager.