The purpose of this position is to provide a variety of duties in support of the recreation and/or internet facilities serves as “duty manager” as assigned.  Serves as duty manager to ensure the facility is functioning in a smooth, safe and efficient manger.  This includes serving as point of contact to assigned subordinate staff, assuring tasks are in process/complete, providing necessary supplies and resolving minor problems and complaints of the employees.  May make recommendations to the supervisor in regards to work performance of assigned staff.  Upon arrival, the incumbent checks the work schedule, taking note of on-call personnel for emergency needs.  Ensures the facility is open and/closed at the posted time an in a state of cleanliness both inside and out.  Reviews the schedule of events and ensures the facility is prepared prior to the scheduled start time.  Responsible for issuing, receiving and controlling cash receipts and change funds under custody.  Upon end of shift or closing, rings out cash register.  Assures the Daily Activity Report (DAR) is completed and certifies cash count of receipts and change funds turned in by individual cashiers.  Determines cash shortages or overages by comparing total of cash receipts against cash register readings.  Completes the deposit form in accordance with local procedures.  Ensures all keys are turned into the local box and/or cashier bag.  Circulates among patrons to maintain order, warns patrons of disorderly behavior and attempts to resolve problems in a tactful, diplomatic manner. May be required to tactfully remove disruptive patrons from the facility.  Upon closure of the facility, completes fire and safety checks, secures all doors, windows, storerooms, etc.  Notifies the “trouble desk” of the Public Works Department (CWPD) of any emergencies that may occur.  Prepares and submits daily report of night operations, to include both minor and serious incidents.  This includes equipment breakdown or repairs, leaks, personnel/staffing problems related to works situation and any other information that may affect the operation of the facility and/or management decisions.  Assists the Recreation Specialist in the administration of programs and services of the assigned recreation, internet, and/or single sailor facility or program, to ensure it functions in a smooth, safe and effective manner.  The recreation facility may include the following:  General or single sailor recreation area(s), movie room or theater, TV area, music room, video games and/or internet, billiards, ping pong tables, vending areas and/or food and beverage, Liberty/Single Sailor program, and fitness area.  This position may be assigned all or some of the following duties as assigned:  Greets patrons, answering questions by phone or in person, issuing games and equipment, preparing reports, collecting fees, and maintaining operations in accordance with rules/regulations of the recreation facility.  Operates cash register, makes change and prepares the Daily Activity Report (DAR), turning in all money at the end of shift.  Registers and process new computer center users on basic procedures and system operation to new customers.  Diagnoses and logs minor common systems hardware, software and user problems.  Recommends or performs minor remedial actions to correct problems based on direction from contractor and a basic knowledge of system operations.  Refers major or complex hardware problems to contractor for diagnosis a correction.  Circulates among patrons to assure service is satisfactory to promote good patron relationships and to enhance the image of the facility.  Provides information and instructions concerning use of equipment and facility.  Receives and resolves customer complaints, reporting any problem areas/issues beyond normal operating procedures to the supervisor.  Informs patrons of the nightly movies, television specials, upcoming Liberty programs and events, and other entertainment scheduled in the recreation facility.  Shows and monitors as scheduled or as requested during open time frames.  Assists with program promotions, scheduling, set-up/breakdown and implementation of special events, trips and tours.  Visits barracks, ships, workspaces and other populated areas to promote current events and activities.  Assists with local and distant day and overnight trips, completing required follow-up evaluation upon return.  Maintains basic security of the recreation facility, including enforcing tobacco and alcohol restrictions.  Checks facility for security, via facility walk-throughs and monitoring security camera system.  Reports fire or fire hazards to proper authorities.  Maintains key control of all recreation facility keys.  Performs general housekeeping duties.  May make minor repairs to facilities and equipment.  Reports any maintenance problems, material deficiencies and unsafe conditions or discrepancies.  Perform other related duties as assigned.  May be assigned to other facilities/program areas as needed.

Conditions of employment

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

You must be a US Citizen.

Males must be registered or exempt from Selective Service. http://www.sss.gov

Selectee must be determined suitable for federal employment.

Selectee may be required to successfully complete a probationary period.

Selectee is required to participate in the direct deposit pay program.

A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. 

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.  All non-government positions identified on your resume must include complete address and to and from dates.  Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume.  The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire.  Do not overstate or understate your level of experience and capability.  If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.