This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/465930200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Vacancy Identification Number (VIN): 1928853
Our Mission: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to: http://www.vacareers.va.gov/
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Learn more about this agency03/17/2017 to 04/03/2017
$43,964 - $57,158 per year
GS 06
1 vacancy in the following location:
Not required
No
Permanent - Excepted Service Permanent
Full-time - Full Time
06
No
NQ-17-RPV-1928853-BU
465930200
The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model. S/He performs the full range receptionist, customer service, and other duties assigned for the proper and timely treatment of patients, and maintain appointment schedules for one or more clinics or units. S/He must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
S/He supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number. S/He must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number. Pertinent new patient information and updated patient information is also entered into the PADRECC secure Portal. This SharePoint is reviewed weekly for accuracy. Incumbent will complete any queries requested by physicians or nurses.
S/He explains the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients. S/He collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent contributes to the revenue collection process by identifying patients with third party insurance.
S/He explains and promotes Veteran registration for, and utilization of, My HealtheVet (MHV).
As front line contact with patients and staff, the incumbent sets the tone concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with Veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
A caring, compassionate and sensitive manner is essential when explaining procedures to Veterans and their family members both in person and on the phone. When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by complying with facility document scanning policies and procedures, Consult message protocols, and all scheduling compliance updates.
Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
The Parkinson's Disease Research, Education and Clinical Center (PADRECC) AMSA will coordinate activities related to registration, eligibility, beneficiary travel and other ancillary services for beneficiaries of the SFVAHCS. Incumbent will perform all "Appointment Management" related functions in VISTA and/or CPRS as it pertains to patient care. This includes; scheduling appointments, scheduling special studies, appointment check-in, consult tracking and management, verification of clinician's orders, (this includes verifying BOTOX orders with pharmacy) and electronic waiting lists. The AMSA will verify provider availability for scheduling slots.
Incumbent schedules specialized appointments for the unit and with other specialized units within the healthcare system and ensures proper sequencing to prevent physiological, chemical, and imaging complications. S/He provides the patient with the clinic's special instructions for examinations or tests when necessary and ensures that escort services and transportation are properly arranged. Incumbent also coordinates schedules with remote VA facilities where PADRECC has Telehealth agreements and supports the pre-schedule, mandatory documentation of Clinical Video to Home.
S/He performs office automation duties using such software applications as electronic mail, desktop publishing, calendar, spreadsheets, and databases. The skills of a qualified typist are required, and the incumbent is expected to self-study to keep up-to-date with VA software.
PADRECC AMSA updates a secure VA Portal to track Deep Brain Stimulation patients and PADRECC Clinic pts / providers; coordinating with the PADRECC physicians and nurses.
Incumbent must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.
The AMSA fully participates in the team huddles and team meetings where patient care planning and management occur.
The AMSA independently manages position responsibilities with little supervision, adjusting the flow and sequencing of work to meet team and patient needs.
Work Schedule: Shift: 8:00 a.m. - 4:30 P.M. Monday - Friday
Bargaining Unit Position: Covered.
Functional Statement Title/#: Advanced Medical Support Assistant, Hybrid Title 38 - covered by a functional statement
Physical Requirements: Generally, the work does not involve special physical demands. Duties are performed in medical center areas and incumbent must be able to travel to treatment areas with ease. The majority of time is spent working at a desk. It involves the frequent use of office equipment including the telephone, copier, personal computer, printer and similar automated equipment. There is potential for extended periods of sitting, standing and carrying items weighing up to 20 pounds (i.e., medical records and manuals). Transporting patients in both wheelchair's and on stretchers. The incumbent is expected to use proper preventive ergonomic techniques to perform duties.
Work Environment: The work is performed in treatment settings of a medical center, involving everyday risks or discomforts. It requires normal safety precautions typical of this environment. Although the employee works in a health care facility where the potential for exposure to contagious diseases and carcinogenic materials exists, the risk of exposure is minimal during the proper execution of tasks required in this position. There is adequate light, heat and ventilation in work areas.
Basic Requirements:
Grade Determinations: In
addition to the basic requirements for employment, the following criteria must
be met when determining the grade of candidates (To ensure you receive
appropriate consideration, please list the detailed duties you performed under
each individual job title, MM/YY to MM/YY, and Part-Time/Full-Time on your
resume)
GS-05 Medical Support Assistant (Full Performance Level).
Experience or Education. One year of experience equivalent to the next lower grade level (GS-04), OR 4 years of education above high school.
Assignment. This is the full performance level for Medical Support Assistants (MSAs). At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). Candidates must demonstrate the knowledge, skills and abilities (KSAs) below:
1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports
2. Knowledge of basic medical terminology
3. Ability to make appointments in a clinical setting
4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work
5. Ability to communicate effectively and professionally with employees at varying grade levels
6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution
GS-06 Advanced Medical Support Assistant (Above Full Performance Level).
Experience. One year of experience equivalent to the next lower grade level (GS-05 - See Description Above)
Assignment. The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Candidates must demonstrate the knowledge, skills and abilities (KSAs) below:
1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
3. Advanced knowledge of the technical health care process as it relates to access to care.
4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
References: VA HANDBOOK 5005/53, PART II, APPENDIX G45, dated: November 30, 2016. This can be found in the local Human Resources Office.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
VA Form 10-2850c - Application for Associated Health Occupations (required). Available at the VA Forms website: http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search.
All applicants are required to submit the following supporting document type(s):
·Other (VA Form 10-2850c - Application for Associated Health Occupations-REQUIRED)
·Resume
Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, etc. You will not be contacted for additional information.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP), on the Occupational Questionnaire in the section(s) provided. A legible copy of your DD214(s) indicating character of service, disability certification, SF-15 (if claiming 10 pt. preference) or if you are currently serving on active duty and expected to be released or discharged within 120 days; documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required for eligibility verification.
Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1928853.
NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online.
To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Monday, April 03, 2017 to receive consideration.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete,log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on Application Status. For a more detailed update of your status, click on more information. Information regarding applicant notification points can be found in the USAJobs Resource Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/465930200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
***Failure to supply all required documents and complete documents will result in non-consideration for this position***
This vacancy is also being announced simultaneously as NQ-17-RPV-1928798-BU (Internal) to candidates who are current and Permanent VA employees. Please review each announcement to see if you are eligible for consideration to both. You must apply separately for each announcement in order to be considered under both procedures.