When disaster strikes, America looks to the Federal Emergency Management Agency (FEMA). Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. FEMA prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce. Please visit www.fema.gov for additional information.Learn more about this agency
This position serves under the Office of Response and Recovery, Recovery Directorate, Individual Assistance (IA) cadre. IA’s mission is to ensure that disaster survivors have timely access to a full range of programs and services to maximize their recovery, through coordination among local, state, federal, Tribal governments, voluntary agencies and the Private Sector. Applicant Service Program Specialists help survivors understand and apply for disaster assistance through FEMA and other partners and provide customer service and guidance to disaster survivors. Apply for this exciting opportunity to become a member of the IA team within FEMA.
EMERGENCY ASSIGNMENT: Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.
This position is being announced under FEMA's Reservist Program, granted under the Robert T. Stafford Disaster Relief and Emergency Assistance Act, Section 306 (b), which authorizes FEMA to appoint such temporary employees as necessary to accomplish work authorized under the Act. Appointments under this authority within FEMA are made to the excepted service and are nonpermanent in nature. This is a temporary appointment not to exceed 2 years. Employment is on an intermittent basis. Veterans’ preference does not apply to the reservist program selection process.
As an Applicant Services Program Specialist in the FEMA Reservist Program, You will be responsible for:
- Communicating directly with disaster survivors to discuss case status and provide clarification with the assistance process, disaster assistance programs, and the current status of their case
- Review disaster assistance needs, prepare supporting documentation, and forward to a supervisor for further action.
- Provide applicants with appropriate referrals to other Federal, State and Local Agencies, Volunteer Organizations, and Faith Based Organizations.
- Request and review additional information and/or documentation from the applicant and verify information is complete and appropriate.
- Provide information regarding Individual Assistance programs to internal and external partners.
75% or less - Travel is Required
Job family (Series)
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/465105600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.